Between my girlfriend and I, we tried using an American passport, an Israeli passport, an Israeli ID, and a local phone number. Nothing worked. The app consistently scanned 100% of the ID and then returned an error. I contacted customer support and have not heard back yet. The bikes are un-rentable. Judging by this app’s reviews and the reviews of its partner app in Jerusalem this is a problem that’s been around for some time without any change. I guess no one is using these bikes anywhere? What’s the point? Is it a con?

The bikes are always in pristine condition, making for a smooth and enjoyable ride every time. The practicality of the service is unmatched, with convenient pick-up and drop-off locations all around the city It's a vast improvement from the old company, Tel-O-Fun, with better technology and easier payment options. And the customer service is top-notch, with friendly and knowledgeable staff always ready to help with issues. Overall, I think the company now has dramatically improved since the old “tel-o-fun” team left, and a bright future is ahead!

Why did you stop using credit card at the stations while the app don’t work? Such a shame so many bikes stand at the stations and no one can use it .. I live in California and counted on riding TLV bikes and ended up borrowing a family member bine instead…באסה איתכם! ממש!! למי האופניים אם לא לתיירים ומשתמשים?? למה רק מספר טלפון מקומי ולמה לעזעזאל האפליקציה לא עובדת??תחזרו לאשראי בחתנות בבקשה…..

This is the best way to explore Tel Aviv. There are plenty of areas to rent and park.The app makes it easy to find available bikes. It is also very cost effective.