First off let me say I USED to Love this app. In the past month, since mid April ,2025 I have been let down and disappointed time and time again. Prior to the update, the app worked great. It’s given me the chance to share my journey and find out some really cool products along the way. However- I gave it 1star because the response time on communication when you need to get a hold of someone is basically non existent. I’ve reached out to the customer support team like I’ve been instructed to do several times(8 Open tickets in the app)no chat message feature is available bc I’m not in an active sponsorship. Zero response in return. MOST RECENTLY I WAS KICKED OUT OF PREMIUM FOR NO REASON WITH WEEKS LEFT IN THE MONTH ON MY PREMIUM MEMBERSHIP(PAID IN FULL) AND I CANT GET ANYONE TO ANSWER ME. Forget trying to ask for a refund when they charge you for no reason and you can’t use their services but they continue to charge you! Probably happened with the new bug but I’m super let down as I love this app and don’t want to look elsewhere for my UGC material. Two weeks later and it’s still crickets

I loved using WeSponsored to discover and review new items. Even though there were the occasional app issues, things got figured out quickly and I was accepted for campaigns normally. Recently, things have been different, even though I have been consistent and trustworthy with getting quality reviews in on time. This new update has made it especially difficult to claim any campaigns. I almost claimed one, but the app crashed once I was on the screen where you typically have a 60-minute grace period and I lost my spot. Support was no help with this, and has just been dismissive and unhelpful with everything recently. They will close a ticket with you before you even see their initial response to your concern, and it is often when there is more to be said. I even have a friend who has spoken with support numerous times simply because she is struggling to join WeSponsored, but Taylor and everyone else were no help at all and left her unable to sign up. I loved this app! I simply can’t sign up for campaigns anymore, no matter how hard I try and how fast I click. I wish that their support team were more helpful and friendly instead of closing conversations immediately or disappearing for who knows how long. This app has been extremely difficult with these new updates, and I went from reviewing several campaigns per week/month, to none.

Update: it’s been over two months since I’ve reached out to their customer service department and they refuse to respond in my customer support ticket I created and have left thousands of us flagged and unresponded to in general. Download Influenster instead of this garbage app.TL;DR HORRIBLE customer service who don’t care the moment you’re flagged in their system due to their own negligence, and refuse to release the money I’ve made prior to be cutting off.At first I loved this app, I was getting free stuff a lot! Then I got a campaign for a product from Target that I had to go pick up. Upon my arrival Target said they couldn’t give me the product because it was being recalled, which was fine, so I notified customer service through the app and explained what happened and they acknowledged it and said they would reach out soon with further details. They never did. Then because I couldn’t complete the campaign they flagged my account so I couldn’t get any other products. I reached back out to customer service and told them about my flagged status and how they never did anything about the campaign I couldn’t finish and they basically said they would review it. It’s been a month since then. I tried to withdrawal the earned money I got from other campaigns because I figure they won’t ever get back to me and now they won’t even release that money to me.

I've been using this platform for about 7 months now and you do get items to try out and keep. Unfortunately I've missed out on some great items because the card they gave me to pay for the item declined and when you contact customer support nobody will reply to you, I have tickets open from 6 months ago. Then when someone from their company saw a review I posted it said said to contact them so they can make it right and I did that and to no surprise never got a response. I've paid for the premium membership and today myself along with some other users have a message that says I am no longer eligible and my access to the premium membership has been removed and to cancel my membership. I have to upload a video of the item and my face every time I receive an item, get 20 clicks and do the survey where as someone I know never has to do a video showing they received the item, doesn't need 20 clicks, and get a lot of paid sponsorships. I also referred this person and was supposed to receive 10% of what they made but I received nothing. I have at least 7 open tickets and they haven't responded to any and other users have complained about the same issue. It's a shame because it has the potential to be a great influencer platform if they had a customer support they actually responded.Update* Now they have decided to take away premium access from numerous users and block their accounts for no reason. Then it says to contact support if you believe this is an error but nobody will ever reply back you and their email they list doesn't even accept mail.