Vacasa Homeowner 4+

So delighted with Vacasa. It is a home away from home in the way they treat you.

I always find this place very clean, million dollar view that is under advertised by the pictures, and once all the windows and doors are open it is my favorite place to be in the world. I love the furnishings, care in detail, and the affordability so we can be able to stay there without breaking the budget on Maui.

We love that it’s halfway between Kapalua and Lahaina town where we can walk front street and enjoy a variety of different things from shopping, food, music, and the marina there. But, equally we go north to Kapalua and have drinks at the Analoa lounge at the Ritz Carlton, listening to live music by Hawaiians as we sip our drinks and enjoy fresh made sushi. (It’s to die for). We can’t forget Kaanapali where we love the Monkey Pod restaurant, walking from the beach onto a catamaran for sunset and dinner cruises, top rate shopping and the true Maui vibe with the best beaches in the world!

Our favorite breakfast is Slappy Cakes, locally owned, and five star service, food and adult beverages!

We are regulars to Maui about four times a year.

Thank you for your review! We appreciate your positive feedback and look forward to continuing to host you!

I was told cleaning rate would go up a little. Cleaning fee went from 50 to 185. Lie
I was told by onboarding person ( Carrie) that I could keep my 150 good reviews from air bnb Not True. Lied to again. I was told I could be onboard in less than two weeks. It was 5 weeks. Lied to again. I was not informed about initial onboarding cleaning fee. Originally 475. I’m still waiting for the 250 refund to my account on that outrageous fee. House was pretty clean just before housekeeping. It was a two hour clean. Corporate estimated that I would make 35 k a year. I’m on track to make 3.5 k a year. One tenth of projected revenue. I was grossing 25 k. I have lost over 5 k compared to last year same time period. I asked what owner cleaning fee was for over a month before I was informed it was 135. It was 50 before. And my cleaner did an even better job than their cleaners did. (. Cleaning was except able except it was triple the previous cost)
Any of these factors would have been a deal breaker if Carrie had told me the truth. It is hard to believe that anyone could be that misinformed even on there first day on the job. I can safely assume that she lied on purpose. ( Cameron has told me no lies). I was deceived and I want out of this contract immediately. Please respond

We are sorry to hear that this was your experience with us while coming aboard with Vacasa. Our Onboarding and Owner Support teams are here to help our owners with any questions or concerns. We are happy to assist you with any concerns you may have. Please reach out to your main point-of -contact or the main Owner Support team and we would be happy to assist you further.

I was a TurnKey customer and when Vacasa bought TurnKey and transitioned to this app we lost key functionality. Vacasa has slowly added a few things like inspection reports and support cases.

There is still a lot missing

- can’t add comments to open cases or add an attachment. This is a huge pain. I have to email support about an existing case which defeats the purpose of have a issues manager when I have to return to email anyway.

- support cases lose white space after being submitted. When I write a case I use paragraphs and lists to be clear. The case text becomes one long sentence which is hard to read.

- no cleaning or inspection photos. Cleaning photos were available for a short time and the implementation was poor. It was very slow to scroll through photos. That feature seems to have disappeared. Photo scrolling should have been implemented with asynchronous loading to provide a quick and smooth viewing experience.

- visually mark the current day in the calendar view. The current app fades the colored bars for past reservations. The current day is not clear when there are reservation gaps. I also frequently see a bug where the faded bars are wrong . A dot or circle on the current day would be great.

Thank you for your review. We are disappointed to hear you are not happy with our app. We appreciate your valuable feedback and will look into this further. We apologize for the inconvenience. Thank you.