Krystal 4+

I have never had the opportunity to experience a KRYSTAL’S restaurant until I was working in Chattanooga, TN- I would drive by every day and see the restaurant and think, “I should stop and see what this place is about.” So one day I did and boy am I glad that I did! I don’t have a favorite, it’s all yum!
So thank you Chattanooga and thank you KRYSTAL’S for a great and yummy first restaurant experience… it definitely isn’t my last! Oh and I got the app for my phone also!!

First few times using the app to order in advance at the Phenix City, AL location was great but the last time was horrible. Made my order went to pick it up and was told that it wasn’t showing a order for me. I explained that I could show were I made the order and were the money was taken off my credit card still gave a hassle like I was trying to get free food. Waited in line for almost an hour to show proof and I had to leave do to an family emergency. Went back a 2 days later to see about a refund or even to offer me the food but was told I had to contact customer service. Did that and still haven’t received or heard anything back. Like I said if you want Krystal that back save your money and time and just wait in their ridiculous line.

Ordered a large order in the app for several people after it said they were open 24 hours online and in the app. Got to the store to pick it up, pulled up to the drive-thru and there was an automated message saying they were currently closed. There were workers inside with all the lights on, so I pulled up to the window and waited for about 15-20 minutes watching the order status update in the app. It went from being prepared, to ready for pick up, to order picked up. Still sitting there and have not gotten any food or talked to any of the workers inside. Now I’m out $50 and there’s not even an option to contact for a refund in the app. Very disappointed.