I had a fairly decent experience starting up my LLC with ZenBusiness. They were nice and seemed fairly knowledgable. I do think they push the up-sale on their subscriptions. I find that I could just keep track of many of these things myself (mileage, expenses, etc.). However, it is convenient and looks nice and orderly when it’s on your screen. The app is terrible. You can’t add expenses and do other simple operations like you can on a desktop. If you need to enter something at the bottom of the page, it is unclickable because it is blocked by their dashboard buttons. Very upsetting and inconvenient to have to use my laptop every time I need to put in information which should easily be done by phone.

They don’t make it any easier than doing it yourself. Actually it’s harder. Their website build is horrible. It builds a very very basic website. No calendar, no booking, no payment methods…. Nothing that any basic company needs. Their photo gallery setup limits you to 8 photos. You can’t access your email they provide from mobile or even their own zen app. Can only be done from a computer. Trying to login from mobile to the mail portal causes an unknown error and kicks you back to the login screen. For zen to put this “website builder” out is laughable. It looks as if it was done by a high schooler in the early 2000’s. It’s a money grab and nothing else. Provides basically zero function for a business except being a description page. They also are no where near as fast as they say they are. It took them 3 days just tell me my company name was free. In my state they have a website and it takes 20 seconds to check that. If you used them as a registered agent…. Good luck. You are stuck with that subscription until you resubmit all your paperwork to remove them. You can’t even cancel your email subscription on their app or website. You MUST call. Their usually wait time is 30 mins. I wouldn’t recommend these guys to anyone. With all the headache and excuses you just might as well do it yourself and save a couple hundred dollars.

I chose to use ZenBusiness to form my LLC, based on the prices presented to me but I'll just say to be prepared to pay a lot more that what is presented. I've used these services in multiple countries in the past with no problems and this time, it has been unnecessarily expensive with what feel like "surprise" charges and fees. They kept calling, texting and emailing me. Even after trying to get them to just give me what I paid for, and let me take care of the rest, they have some kind of robotic payment system that tries charging me another $300 at least once per day, in addition to the $164 I paid, which was the amount that was due at checkout. Now they're telling me that the EIN was not paid for. The first thing they called me about was the US Government now has a filing requirement through FinCen and if filed too late can result in $500 per day in fines. It was roughly $150 for that. and roughly $150 to be my registered agent. I wrote to see if I could settle the payment for the EIN but using another payment method because I do not want to give them my debit card again. I'm sure, as a business they have very good justifications for what they do and I'm not interested in the "save face police" that will likely try to correct my experiences. I don't even like the concept of 'regret' but if I have any, this is one of them. I wish I had an undo button and I had just used IncFile like I did before. That was a great and straightforward experience but this was not. AVOID AVOID AVOID this!!! GREEDY! Giving them my debit card number felt like giving a credit card to a teenager to go to the mall. I had given them two stars, because they helped me form my LLC, but they sent this nonsense to collection, so I took it down to one. That was the minimum.

Do not start your business with zen business, huge waste of money to do things you can do while saving your money, I paid for the pro plan, and it includes a permit search, their version of a permit search is to send you a 48 page, not permit, page list, of every different permit and you weed thru it, then when you ask for assistance, you’d think they’d be willing to help, they say yes of course, for the affordable price of 450$, they took advantage of the fact that I didn’t know anything about taxes, also my fault for not doing my own research, sold me on a 99$ a month tax accountant saying that I needed one or the irs was gonna file my taxes in their favor because I MUST file quarterly, only for the accountant to tell me I was lied to, then have to jump thru their loops to get out of the tax accountant membership because he told you he’s not needed in your stage of the business. Then told you’ll get a refund, but they charge you for the next month instead of refunding you. These people are not business partners they are scammers who have nothing in mind but to get one over on you any chance they get. Go with any app other than this one.