TL;DR: all app features, including basic device setup, are hidden behind a login wall that doesn’t work. Literally impossible to even set up earbuds as advertised. Got new earbuds. Exciting! There’s an app, like other brands. Great. There’s a login to use the app and access all features including sound, controls, firmware etc. Weird but okay. Except… Tried to make a login within the app. “Please enter password correctly.” No instruction as to what this means. Failed to create account. But look! You can use Apple to log in! No, you can’t; it just gives an error message when you try. So I successfully make a login at their website. Success! Except no. Back in the app, I put in my login information and all I get is “please enter password correctly.” Will need to return earbuds since I cannot even set them up.

The sound Pete’s mobile app is an accessible 100%. The login, and the sign-up processes are not accessible. Neither is a functionality isn’t working correctly with voiceover and the buttons are not clearly labeled correctly. As a developer, I would suggest you redesign this application, get it, redesigned with accessibility from the start at the very beginning I would start the process all over as requested, and rebuild this app because this application is not following sections titled to and title three the web content app accessibility guidelines/protocols. I and other blind and visually impair users within the blind and visually impaired community, want to use this app with conjunction of a pair of sound, Bluetooth headphones to not work with the functions on this mobile app, but with the headphones connected as well and to get the process completed. is there a way that this app can get fixed please? I’m not trying to harp on you, but you are being requested to please fix this. Thank you. however, I love this app, but it needs to be worked on completely.

This app is required for firmware updates and equalizer control of the SoundPEATS Air 4 ear buds. The app is a complete steaming pile. Why should I have to register to use the app with the headphones? It should just allow me to do the needed things without intruding on my privacy. In either case, it doesn’t matter since the app will not allow me to enter a password on the registration screen; it just tells me the password is in the wrong format regardless of what I enter. So, no firmware updates and the Air 4 buds will continue to sound like crap because I can’t adjust the equalization. I would rate this a zero star if I could.

The app does work. What prompted me to write this review is that the custom equalizer high frequency bands are clearly erroneously mislabeled. Above 1.6khz we have 320 and then 80? Presumably this should say 3.2khz and 8khz but that would still be worrying because the range of hearing and most earbuds frequency reproduction reaches 20khz (or almost). The equalizer seems to do an OK job, or so I thought - now messing with those high frequency bands isn’t producing any audible change. Even someone with no recording engineering background should hear difference when it goes all the way down! This is absurd, maybe the labels are “correct” and reflect that this equalizer isn’t built right at all, it doesn’t affect high frequencies!