I visited the Buford location of Gusto! tonight and Jason was very pleasant at the call box taken my order. When staff address you as “friend” you know that they take pride in their job. I was also greeted with a big smile at the window, and Jason was very accommodating. He showed me how to download the app and scan my receipt so that I could begin earning freebies. Thank you Jason for your great customer service and thank you Bobby Bryde for choosing the right people to represent your store!

I stopped Gusto’s Tucker, GA, for the first time, and it was terrific. I placed a drive-through order. The drive-through area was clean. The drive-through attendant spoke, understood what I ordered, and asked detailed questions. Customer service five plus. Pick-up was easy. I had the half-and-half jerk shrimp and the cajun sweet potato chips with a mango limade. This was my first time, and it was amazing. I will be back. It was worth it.

Just migrated my points over from their other system and it was a breeze. Scanning the one receipt I had from the transition period was no sweat. I couldn’t be happier with the experience so far!

Good: allows me to opt out of DoorDash and UberEats markups for one of my favorite lunch spots. Bad: requires ad-tech before app will start up and work at all (devs: specifically base 1Blocker gets the app stuck with “No Internet Connection” error), doesn’t allow for modern payment methods via Apple Pay or accessing my Apple wallet for more secure payment storage, experience is pretty kludgy for an end user as the layout is very “restaurant ticket” shaped.