Mobile Connect for Amazon
for Amazon Connect
Free
Mobile Connect is a mobile app that allows you to handle Amazon Connect calls and other type of interactions from your mobile device. Easily expand Amazon Connect beyond your contact centre. Available for phone and tablet.
more - Support for the new Amazon Connect CCP sign-in flow
12.3.1 Apr 20
- Added automatic connection recovery when the network drops or switches
- Enhanced in-app notifications - tapping a notification now navigates directly to the relevant screen
- Added letters to the keypad for easier vanity phone number dialing
- Fixed CRM key-value pairs not displaying when no other KVPs are configured
12.3.0 Mar 23
- Fixed a bug where you would get logged out if you had chats open for a long time
- Historic chat transcripts should now load correctly
12.2.8 Feb 26
- Fixed issue with loading of messages in transcript
12.2.7 Feb 3
Improvements and bug fixes:
- Improved translations
- Chat transcript enablement for SSO organizations
12.2.6 11/19/2025
• added ability to transfer chats
• fixed issue with chat transcripts
12.2.5 11/17/2025
Improvements and bug fixes:
- Fixed a bug where the call lost screen would incorrectly show if the customer hangs up the call
12.2.3 10/29/2025
Improvements and bug fixes:
- Option to set Mobile Connect as your default calling app
- Improved connection lost notifications
- Addition of a “Call lost” screen when your internet connectivity drops
- Removed redundant confirmation popup when opening CRM links
12.2.2 10/27/2025
• "Auto close interaction" and "RONA" setup improved
• RONA (missed call behaviour) can now be used in conjunction with "auto close interactions"
12.2.1 10/14/2025
Improvements and bug fixes:
- The local contact name of the caller is now shown when a call comes in
- Contact are reloaded each time you log in
- Removed some redundant notifications
12.2.0 10/09/2025
Fixed a bug for iOS26 where data got reset when re-opening the app
12.1.7 09/23/2025
General improvements and bugfixes
12.1.6 09/15/2025
- Bugfixes in the provisioning portal
- Bugfix related to call rendering
12.1.5 09/09/2025
Improvements and bug fixes
12.1.4 08/25/2025
Fix for local contact matching in tasks
12.1.1 08/07/2025
- Local language support for French, Spanish and Portuguese
- Redesigned admin portal
- Improved onboarding and Identity Management setup
- Option to add multiple CRM buttons to an interaction
- Improved task data visualization
- Fix for error when loading queues
- Technical upgrades and bugfixes
12.1.0 07/31/2025
Improvements and bug fixes:
- Chat video & dark mode
12.0.5 06/19/2025
Improvements and bug fixes:
- Missing call records in recents
12.0.4 06/03/2025
Improvements and bugfixes:
- Re-designed UX with better accessibility
- Improved call handling
- Quick switching between Softphone (WebRTC) & Deskphone (PSTN)
- Chat/SMS History
- Chat/SMS contact linking
12.0.2 05/21/2025
Improvements:
- Ability to login via external browser
1.3.23 04/24/2025
Bugfixes and improvements
1.3.22 01/20/2025
Bugfixes and improvements:
• Fix for issue where the app would release a call when picked up on CCP
• Fix for issue where sound of other incoming phone calls is muted
• Fix for autoready option
• Removal of info icon for missed calls
1.3.21 12/16/2024
Bugfixes and improvements
1.3.20 12/05/2024
Bugfixes and improvements:
• dark mode
• larger text boxes for data attributes
1.3.19 11/22/2024
Bugfixes and improvements:
• Issue with microphone not working in the background
• Issue with status after automatic logout
1.3.18 10/29/2024
- Support for the new Amazon Connect CCP sign-in flow
more Version 12.3.1 Apr 20
Data Linked to You The following data may be collected and linked to your identity:
User Content Identifiers Usage Data 