As a small business owner with multiple entities, I'm always evaluating new ways to bank and manage our money. When I heard about Ramp, I eagerly signed up to see how it compared to our existing financial products. It turned out to be the worst financial experience I've had in over 25 years of banking. After about a day of signing up and linking various external accounts and initiating transfers, they locked my account with no explanation. 3 days after locking my account, no one in their customer service team knew how to unlock it, and they kept sending me around in circles. I had multiple ACH transfers in progress, and it all got stuck. If you decide to give this company's products a try, please be extremely wary about their processes and horrible customer service. If your money or account get stuck, there's almost no one who will be able to assist. Think twice before moving even $1 from your existing banking set up to Ramp. They just aren't ready for prime time, and have no idea how to meet even the basic expectations of a business that is supposed to replace or complement your bank.
Hi there, thank you for the feedback around your Ramp onboarding experience. We apologize for the trouble you've encountered here. Can you tell us more about the challenges you're experiencing at support@ramp.com ?