Technically updated the mobile application, providing better compatibility with the latest smartphone operating systems and improving overall application stability.

You can now assign tags not only to active visitors but also to Offline visitors, for example, from the Recent Chats section. We also improved Telegram and Viber integration: after a bot is removed, the system automatically prevents creating new conversations with customers whose chat history was associated with that bot.

You can now assign tags not only to active visitors but also to Offline visitors, for example, from the Recent Chats section. We also improved Telegram and Viber integration: after a bot is removed, the system automatically prevents creating new conversations with customers whose chat history was associated with that bot.

Implemented the transition of the application to a modern technology stack, providing improved performance, greater stability, and faster development of new features. Updated the application's presentation in the App Store and Google Play.

Added text formatting tools to the message input field, including copy, link insertion, and bold text formatting.

The technology platform has been updated to improve performance, stability, and support future feature enhancements.

In this update, we improved app stability

Added integration with Bookon CRM in the personal account. After connecting the integration, chats will have the ability to create clients and appointments directly from the conversation.

The app interface has been optimized for users who use light mode on their phone.

Improved the app’s performance for a faster and more comfortable user experience.

Added a new lead form type - QUIZ. Now you can survey customers and better understand their needs.

It is now possible to cancel reactions to messages that the operator has sent to the client.

Added support for the Georgian language in the App.

We’ve added a new “What’s new?” section We’ve implemented notifications for new app releases We’ve updated the look of the lead form icons and the Binotel contacts section

We optimized navigation between the app sections for users in Kazakhstan. When transferring a chat to an operator group, it is now possible to transfer the chat only to active operators with an online status.

We optimized navigation between the app sections for users in Kazakhstan. When transferring a chat to an operator group, it is now possible to transfer the chat only to active operators with an online status.

The Uzbek language has been added to the message translation module.

Automatic alignment of the preferred contact time: the time selected by the customer in the lead form is automatically aligned with the company’s configured business hours.

Automatic alignment of the preferred contact time: the time selected by the customer in the lead form is automatically aligned with the company’s configured business hours.

Create customers in Smart CRM from offline forms and recent chats. Block visitors from the “Start Chat” tab across all channels. Load previous conversations in Recent Chats. Tooltips for agent statuses during chat transfers. Lead form icons now show unique names.

Implemented support and display of new types of lead forms on the site

Implemented support and display of new types of lead forms on the site

We’re preparing the App for new useful features. You won’t see any visual changes just yet, but this update is very important - it lays the foundation for upcoming tools that will help you communicate with your visitors even more easily and efficiently!

We’re preparing the App for new useful features. You won’t see any visual changes just yet, but this update is very important - it lays the foundation for upcoming tools that will help you communicate with your visitors even more easily and efficiently!

After connecting the CRM integration, you’ll see a block with the client’s data right in the chat - everything you need at your fingertips. Now is possible to block a visitor in Viber and Telegram channels.