Presbyterian myPRES

Name: Presbyterian myPRES
Rating: 2.7 (138 reviews)
Author: Presbyterian Healthcare Services

Medical

Only for iPhone

Free · Designed for iPhone. Not verified for macOS.

138 Ratings
Age Rating

4+
In-App Controls
Category

Medical
Developer

Presbyterian Healthcare Services
Language

EN
English
Size

105.9
MB

iPhone

Manage your coverage and care on-the-go with the Presbyterian Health Plan mobile app. The myPRES app, is a secure personalized connection for patients and members to manage your health. With the myPRES APP you can: -Access care easily -Find a doctor when you need one -View and track health claims -Always have your health card ready with a digital version on your app -Communicate securely with health plan experts for quick answers to your questions on benefits, care coordination, billing, and more.

Ratings & Reviews

2.7

out of 5

138 Ratings

For almost 2 years I have enjoyed using
11/13/2024
NanaLawana
MyPRES. But the last several times I can not get past the update part. I have remote bed the app and then put it back I have tried the update which does nothing and now that I need to contact one of my doctors I cannot use the app. Please fix the problem.
For almost 2 years I have enjoyed using
11/13/2024
NanaLawana

MyPRES. But the last several times I can not get past the update part. I have remote bed the app and then put it back I have tried the update which does nothing and now that I need to contact one of my doctors I cannot use the app. Please fix the problem.
Functionality & Message center NEED attention & improvement
Apr 29
Me Lo Le Lo
Generally speaking, I can accomplish what I need to however, it needs updating & serious improvements. I have never used the app once where I didn’t have some kind of issue. Most importantly, the entire messaging system (whether it has to do w/ the app or not) needs immediate attention. I ended up having to go into my providers office as I was completely out of my RX, had already stated in multiple messages that it was urgent & upon speaking reception I was informed nobody had even seen or acknowledged that a message was sent. That is a serious problem. I have never not once in my life been the person to demand attention & refuse to leave but had I not done that, I’d still be waiting for my RX to be sent to the pharmacy. This could have resulted in a relapse of my sobriety & that… is maddening. The messaging system has def been a problem for me before but this time broke my heart. I still cannot believe how it could have literally affected & possibly even cost me MY LIFE. Please improve the messaging system. This must be a priority & should be taken very seriously. Please.
Functionality & Message center NEED attention & improvement
Apr 29
Me Lo Le Lo

Generally speaking, I can accomplish what I need to however, it needs updating & serious improvements. I have never used the app once where I didn’t have some kind of issue. Most importantly, the entire messaging system (whether it has to do w/ the app or not) needs immediate attention. I ended up having to go into my providers office as I was completely out of my RX, had already stated in multiple messages that it was urgent & upon speaking reception I was informed nobody had even seen or acknowledged that a message was sent. That is a serious problem. I have never not once in my life been the person to demand attention & refuse to leave but had I not done that, I’d still be waiting for my RX to be sent to the pharmacy. This could have resulted in a relapse of my sobriety & that… is maddening. The messaging system has def been a problem for me before but this time broke my heart. I still cannot believe how it could have literally affected & possibly even cost me MY LIFE. Please improve the messaging system. This must be a priority & should be taken very seriously. Please.
Very nice app
04/25/2024
Scunner76
I have had a number of medical visits to my doctor and the Emergency Department lately, and it’s been nice to be able to easily keep track of the claims and my deductible status to make sure they are correct and give me an idea on what I may need pay. I don’t normally carry around my insurance card and on a couple of occasions I have needed to bring it up using the mobile app to show the pharmacist. It has been nice to be able to call up my kids insurance cards too.Nice to have one place to go to to get to my insurance and MyChart info. Looking forward to seeing what else will get added to make it easy to to manage my health. Would like to see more info about upcoming appointments and if I have any labs or messages from my doctor to review then I don’t have to open MyChart as well. Just a thought.

Developer Response
Thank you so much for your 5-star review! We're thrilled to hear that our app has made it easier for you to manage your medical claims and deductible status, especially during frequent visits. It's great to know that the convenience of accessing your and your children's insurance cards on the go has been beneficial. We appreciate your suggestion about integrating more information about upcoming appointments, labs, and messages, and we'll definitely consider this for future app updates. Your feedback helps us improve, and we're excited to continue making your health management as seamless as possible.
Very nice app
04/25/2024
Scunner76

I have had a number of medical visits to my doctor and the Emergency Department lately, and it’s been nice to be able to easily keep track of the claims and my deductible status to make sure they are correct and give me an idea on what I may need pay. I don’t normally carry around my insurance card and on a couple of occasions I have needed to bring it up using the mobile app to show the pharmacist. It has been nice to be able to call up my kids insurance cards too.Nice to have one place to go to to get to my insurance and MyChart info. Looking forward to seeing what else will get added to make it easy to to manage my health. Would like to see more info about upcoming appointments and if I have any labs or messages from my doctor to review then I don’t have to open MyChart as well. Just a thought.
Developer Response 05/17/2024
Thank you so much for your 5-star review! We're thrilled to hear that our app has made it easier for you to manage your medical claims and deductible status, especially during frequent visits. It's great to know that the convenience of accessing your and your children's insurance cards on the go has been beneficial. We appreciate your suggestion about integrating more information about upcoming appointments, labs, and messages, and we'll definitely consider this for future app updates. Your feedback helps us improve, and we're excited to continue making your health management as seamless as possible.
Don’t Bother
05/23/2025
-_-CinMin-_-
Truly a mess of an app and completely unusable. I’ve tried twice to make it work since the pres people keep saying that all this useful info is on myChart. But this app doesn’t even load anything. There’s icons missing and hot links that I presume are supposed to be there but invisible. I enabled notifications while setting up but when I checked in settings they’re turned off and greyed out so I can’t even use that—which defeats the purpose of the app.You can access myChart via the web and it’s a much better experience (though some improvement can be done in certain areas and I don’t think the billing is always up to date or correct). But I was told that you’ll be notified of a possible opening for an earlier appointment via myChart and had to accept there within three hours. I can’t imagine someone will be checking myChart every single day multiple times a day just to see if they’re lucky to get an earlier appointment. That’s when notifications via the app make the most sense. I figured the app would notify of an update so you could accept if a spot becomes available. But if notifications don’t even work then what’s the point? It makes the whole thing impractical. Not to mention with how buggy the app is I doubt I’ll even be able to view the update much less be able to accept it.I appreciate Presbyterian trying to make it easier for patients to know their information but if you’re going to make everything be digital and promote myChart as heavily as you do, I’d hope making the app function well would be a top priority. I’d much prefer a phone call at this point. It’s the reason I also haven’t gone paperless. I can’t trust any of the info on both the app and web to be up to date when it comes go billing. I’ve been with Pres for a long time and hope to continue, but I really hope progress is made on myChart so that it’s usable by even someone with limit tech knowledge (after all seniors should be able to utilize it with no issues and if I—a 29 year old—am struggling to find what I need then I can’t imagine what it’s like for someone less tech inclined).
Don’t Bother
05/23/2025
-_-CinMin-_-

Truly a mess of an app and completely unusable. I’ve tried twice to make it work since the pres people keep saying that all this useful info is on myChart. But this app doesn’t even load anything. There’s icons missing and hot links that I presume are supposed to be there but invisible. I enabled notifications while setting up but when I checked in settings they’re turned off and greyed out so I can’t even use that—which defeats the purpose of the app.You can access myChart via the web and it’s a much better experience (though some improvement can be done in certain areas and I don’t think the billing is always up to date or correct). But I was told that you’ll be notified of a possible opening for an earlier appointment via myChart and had to accept there within three hours. I can’t imagine someone will be checking myChart every single day multiple times a day just to see if they’re lucky to get an earlier appointment. That’s when notifications via the app make the most sense. I figured the app would notify of an update so you could accept if a spot becomes available. But if notifications don’t even work then what’s the point? It makes the whole thing impractical. Not to mention with how buggy the app is I doubt I’ll even be able to view the update much less be able to accept it.I appreciate Presbyterian trying to make it easier for patients to know their information but if you’re going to make everything be digital and promote myChart as heavily as you do, I’d hope making the app function well would be a top priority. I’d much prefer a phone call at this point. It’s the reason I also haven’t gone paperless. I can’t trust any of the info on both the app and web to be up to date when it comes go billing. I’ve been with Pres for a long time and hope to continue, but I really hope progress is made on myChart so that it’s usable by even someone with limit tech knowledge (after all seniors should be able to utilize it with no issues and if I—a 29 year old—am struggling to find what I need then I can’t imagine what it’s like for someone less tech inclined).

We’ve added clearer English and Spanish guidance when moving from myPRES to MyChart for billing and VirtualPRES scheduling, including when to use your MyChart sign-in. Eligible members can also find a new WellValueRx invitation and helpful program information.

Version 2.31.0 Oct 21

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
- User Content
Data Linked to You

The following data may be collected and linked to your identity:
- Health & Fitness
- Contact Info
- User Content
- Browsing History
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics
- Other Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Contact Info

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Accessibility

Information

Seller: Presbyterian Healthcare Services
Size: 105.9 MB
Category: Medical
Compatibility: Requires iOS 18.0 or later.

iPhone
Requires iOS 18.0 or later.

Mac
Requires macOS 14.4 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 2.0 or later.
Languages: English
Age Rating: 4+

4+

This app is rated 4+ with content restrictions.

Some content may be rated higher, and may therefore be restricted and managed by the developer through in-app controls.
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In-App Controls
Age Assurance
Parental Controls