Please add an option to disable notifications/vibrations when the app and watch disconnect. Data/bluetooth isn’t always reliable and I frequently receive vibrations when the devices disconnect and reconnect for a short second. because of this. I end up getting a vibration every 10 to 30 minutes which makes me less aware of important alert since the frequent disconnect vibrations become distracting and easy to ignore

This has got to be one of the worst products I have ever owned. It’s like a cheap electronic watch from the 1980’s. Regardless of the sensitivity setting I have it on the monitor sends false alarms to myself and the other person connected to the app from things like cleaning a cat box to washing my hands to wiping a counter. I can be sitting in a seat holding my phone and the vibration from a game will set off the alarm. It constantly disconnects from my phone and vibrates on my arm every thirty or so minutes and I’ve got to check to see if it’s about to call and send a false alarm or it just disconnected and re connected. When the alarm calls it’s not a person it’s a horrible robotic voice that asks for you to push a button on your keypad to stop calling. The problem is the insane price you pay for the sensor itself witch probably does 1/10th of what a smart watch would do to detect seizures. On top of that you have to get a prescription from your neurologist. Then you have to pay to activate it and then you have to pay for a subscription. So by the time people actually get the product, put it on and try it out they don’t want the money to be a waste so they keep it. I HIGHLY recommend you buy a smartwatch instead for the same price and find a different app to detect your seizures. EpiMonitor is a ridiculous waste of money and it doesn’t work. Don’t buy it.

I use this for my 8 year old. There are several areas of improvement needed. (1) There needs to be a caregiver version of the app for my phone. (2) There should be the ability to set a schedule for things. Example: Set the sensing to LOW every day at a certain time and back to HIGH at a certain time. I try to remember to turn it to low for school, but sometimes forget which leads to false alerts while she is at school and panic for me waiting for the nurse to send the all clear. (3) The sleep info isn’t very accurate or useful. (4) For the watch only- my daughter has had it for about a month and the band loosens constantly and is falling apart already. (5) Ability to mark multiple false alerts at once. When she has a hard day, she gets quite frustrating and can sometimes set her watch off several times. It’s time consuming to mark each individual alert as a non-seizure, then wait for it to clear. (6) Bluetooth range isn’t great. (7) In future models, a touch screen to cancel alerts. My daughter struggles to get them cancelled accurately on the watch. And she’s not quick enough to get her phone out of the pouch. (8) Some way to make the app stay open or auto reopen. She closes it out completely all the time without realizing.

Bought this for my 9 year old who suddenly had a major seizure and almost died. It has to be near a phone (super close, upstairs it won’t work). He doesn’t have a phone because he is a child. Therefore it is absolutely worthless. I had to google the best things to detect seizures and this is one of them. I cannot imagine this working for kids though and they did not tell me he would have to have his own phone for it to work it’s. It makes no sense as a monitor because if he is more that 30 feet from my phone it stops working. And the levels of basing, standard, and premium are drastically different things you get. With the basic you only get the high level sensor which is for sleep only. The standard gets you the option to change the levels and the premium gets the data collection they state they have. Hoping to get the refund as I am not buying a phone for my son at 9 with downloading the app that charges more than the Apple Watch will. The Apple watch allows him to call me and also can download an app to track for half the price.