Unfortunately emails generated by TDX with ticket updates redirect back to the web and not the mobile app. This needs to be addressed for this app to be useful for many.

The mobile app is a huge improvement over the simple webpage view. It’s almost fully featured (missing only custom HTML elements from dashboards) and allows our agents in the field to access their tickets, assets, work tasks and much more. Now that the app has been moved to general availability, notifications generated from the Work Management platform can now include mobile app URLs to ensure they open in the app vs. on the web.

This app is a good start but some functionality is missing from the desktop version. Our department utilizes templates after a new incident is created - unfortunately, when creating a new incident on the app, there is not a menu to select a template. Additionally, the app icon does not switch from light to dark in iOS 18. Overall, it’s nice to have the TDX experience on mobile and I look forward to future improvements.

I wasn’t aware of the mobile app for the first few months as a customer and what a difference it has made… my team and I are often out in the field and this has opened up visibility/communication massively.. and greatly increased our KPIs.. also like the barcode scanning