App improvements and bug fixes

Improved performance

Can now mute chats Can now create announcements Added Maintenance role Improved "cancel account" flow Fixed per-site service charging Remoevd character limits on various fields Removed Account Maintenance fee Links should display properly Fixed template responses Fixed user creation during onboarding

-Fixed issues with per-site billing calculations -Fixed issue with text campaigns re-sending alerts -Changed "twilio subaccount" service name to "branding compliance" -Handled uncaught errors when sending mass messages

Added: - Filters to task list page - Video message attachments - Added UserCache table to help speed up various pages - Added ability to set custom recharge thresholds on customers - Action column to auto responders for text campaigns - SignalR updating to communications module - Can now set multiple signatures for users with multiple customers - Badges on header for unread messages (inbox, task, communications) - Links to moodle apps on training page Updated: - Urls for incoming sms messages should be at top - Dialpad calls are recorded and stored as closed tickets - Various filter menus should now be alphabetized - Customers should only be charged for account balance when needed - User queries should be much faster - Task queries should be much faster - Chat queries should be much faster - Inbox filters should use common filter style - Chats should now use lazy loading to help speed up page - Resources / attachments should load in faster Fixed - Reordered user create/edit pages to better match flow - Placement of + button for adding site notes - Users of lower role can now load profile icon of superadmin - Truncating site name in inbox to reduce horizontal scrolling - Changed email field in user edit page to look uneditable - Read receipt behavior in communications module - Back arrow navigations in mobile for profile pages - SignalR connection for superadmins - Standardized behavior of some models and endpoints - Unwanted vertical scroll in training module pages - Search bars on staff and chat pages

Added: - Added the Learning Management System feature - Includes a new training page - Added new training role to CSR users - Disclaimer page to mass messaging - Download template CSV button when creating contact group - Informational pages for new modules - Communication - Mass Messaging - Training Updated: - Changed “Coming Soon” channels - Added unread flag to internal chats - Added unread flag to announcements - Tied opt-in and opt-out to channels instead of customers - Staff page now includes edit and create capability - User role cannot create/edit/send mass messages Fixed: - Fixed behavior of checkboxes in contact group page - Fixed discrepancy between a site and its user count in the admin - Tasks not being created correctly from internal chats - Ticket history now in chronological order - Line breaks in site notes - Emojis in internal chats - Inability to back out of mass message wizard - Issue where user sites/teams not updating when creating/editing user - Account voicemails not triggering correctly - Announcement scheduling should work as expected - Mass message scheduling should work as expected

Added: - Added Platform and Version information to Web, Mobile Apps, Admin - Added Internal Communications as a Feature and Service - Can now send direct chats to users and teams - Can now create announcements - Added Mass Messages feature - This feature also ensures contacts that have opted out do not get sent any messages via this feature Updated: - Updated Charges to make entry require a minimum of $1 - This update also makes changes to guard against $0 transactions/charges - Updated outgoing messages in SMS to enforce URLs appearing at top of message - Updated Site Notes character limit - Updated Template Response character limit - Updated Pricing to accommodate Per Site charges Fixed: - Fixed issue in formatting when sending message as Email - Fixed issue where attachments would not send without messages - Fixed iOS Push notifications - Fixed navigating from back to previous page in Inbox from Ticket - Fixed issue with Task closing when a Ticket is closed - Fixed styling and layout of 'New Ticket' Modal - Fixed issue where Calls were not appearing in Ticket conversation

Added new payment system Added ability to toggle features on per customer basis Optimized styling, especially on mobile Made iOS specific styling fixes Fix bugs with template responses

Added site notes - Site Notes can be added from the 'Sites and Communications' section of the settings page - If a site has a note, it can be viewed on the Communications of any ticket associated with that site

- Role updates for Enterprise level users - Subscription updates - Spam folder - User signatures - Create Tasks from a Ticket - Added Template Responses to user settings

-Cleaning up channel structure & onboarding process -Users can manage audio files for Voicemail recordings -Update to include User Roles -Do not disturb, out of office, & scheduled availability indiciators in UI -Allow users to manage notifications

bug fixes; notifications