Cathay Pacific

Name: Cathay Pacific
Rating: 4.3 (1857 reviews)
Author: Cathay Pacific Airways Limited

Travel

Free

1.9K Ratings
Ages

4+
Years
Category

Travel
Developer

Cathay Pacific Airways Limited
Language

EN
+ 11 More
Size

353.7
MB

Cathay Pacific app lets you book, plan and manage your trips all in one place. On your personalised home screen, you will always see your upcoming flights and what you can do next. You can also search our flight timetable, book your flight, check in, choose your seat, get your boarding pass, check your baggage allowance, view your departure times, and get details of any connecting flights – all with a few taps.

Ratings & Reviews

4.3

out of 5

1.9K Ratings

My poem to you.
11/23/2024

Cathay Pacific expert.
Cathay, Cathay, how I love you. Every time I start to book, for you and only you I look. For if I am flying to Hong Kong, Taiwan, or so on. I will search for a flight with you. From your perfect seat, to your modern fleet, everything about you is really neat. A ranking higher than the sky your planes fly. Airbus or Boeing, you keep on going, with your perfect flights, Throughout the days or nights. You will always, always, be right, on time.
My poem to you.
11/23/2024

Cathay Pacific expert.

Cathay, Cathay, how I love you. Every time I start to book, for you and only you I look. For if I am flying to Hong Kong, Taiwan, or so on. I will search for a flight with you. From your perfect seat, to your modern fleet, everything about you is really neat. A ranking higher than the sky your planes fly. Airbus or Boeing, you keep on going, with your perfect flights, Throughout the days or nights. You will always, always, be right, on time.
Forced me back to United Airlines
Dec 16

Oppatwunk
Your airline has the best world in class pacific flights. Your app and user experience as well as passenger experience is abysmal. I cannot recommend Cathay. Their document entry is broken, check in is broken, and inherently makes flying frustratingly impossible. This is the third time I’ve flown with Cathay out of pure love for their service. This will be the last. You’re an international airline, and yet somehow have managed to make your document process for American residents and check in harder and more frustrating if not impossible to use than it was for me to set up Alipay and 微信in China. If Air Shenzhen and VietJet can make an app and online service and even physical check in better than yours, you’re the problem. Get it together guys. Was excited to hit Diamond status with you as I have done with statuses in every other airline. United Airlines simply rewards me for paying them better, as well as Delta.
Forced me back to United Airlines
Dec 16

Oppatwunk

Your airline has the best world in class pacific flights. Your app and user experience as well as passenger experience is abysmal. I cannot recommend Cathay. Their document entry is broken, check in is broken, and inherently makes flying frustratingly impossible. This is the third time I’ve flown with Cathay out of pure love for their service. This will be the last. You’re an international airline, and yet somehow have managed to make your document process for American residents and check in harder and more frustrating if not impossible to use than it was for me to set up Alipay and 微信in China. If Air Shenzhen and VietJet can make an app and online service and even physical check in better than yours, you’re the problem. Get it together guys. Was excited to hit Diamond status with you as I have done with statuses in every other airline. United Airlines simply rewards me for paying them better, as well as Delta.
Worst customer service ever
09/27/2023

XCute
Cathay Pacifica just neglected their customer’s basic rights and lies to the customers. Communicating with them is a disaster and a total waste of your time because you can never get an answer from them. I requested a trip cancellation from Cathay Pacifica this early July. However, I didn’t receive my partial refund until I called them in August. It turns out that the refund number is not correct at all. Over the last two months, I contacted them for 6 times and each time it takes me almost an hour over the phone. Their responses were always something like we would call or email you back within 48 hours which are totally lies. They never reached back to me to explain the incorrect refund at all!You can’t trust their words. In other ways, they don’t respect customers at all!
Worst customer service ever
09/27/2023

XCute

Cathay Pacifica just neglected their customer’s basic rights and lies to the customers. Communicating with them is a disaster and a total waste of your time because you can never get an answer from them. I requested a trip cancellation from Cathay Pacifica this early July. However, I didn’t receive my partial refund until I called them in August. It turns out that the refund number is not correct at all. Over the last two months, I contacted them for 6 times and each time it takes me almost an hour over the phone. Their responses were always something like we would call or email you back within 48 hours which are totally lies. They never reached back to me to explain the incorrect refund at all!You can’t trust their words. In other ways, they don’t respect customers at all!
Failure to match passport
11/09/2024

BosBob
The app should have software that matches the passport name to the ticketed name. The use of Nicknames like the common Bob for Robert or Bill for William results in a rejection at the airport checking in. After failing to match names and a cancelled flight, Cathy demonstrates terrible customer service by charging a fee to cancel and a higher cost for the same ticket as a same day booking. With your valued standing in the airport you forced me to pay to fly. Had your software worked this never would have happened. I have filed a complaint so let’s see if you fix it or behave like bandits like crooks robbing your own customers. If not fixed it must be widely communicated on social media to avoid flying Cathy because you will definitely not arrive in better shape !
Failure to match passport
11/09/2024

BosBob

The app should have software that matches the passport name to the ticketed name. The use of Nicknames like the common Bob for Robert or Bill for William results in a rejection at the airport checking in. After failing to match names and a cancelled flight, Cathy demonstrates terrible customer service by charging a fee to cancel and a higher cost for the same ticket as a same day booking. With your valued standing in the airport you forced me to pay to fly. Had your software worked this never would have happened. I have filed a complaint so let’s see if you fix it or behave like bandits like crooks robbing your own customers. If not fixed it must be widely communicated on social media to avoid flying Cathy because you will definitely not arrive in better shape !

As always, we’ve included enhancements and fixes in this update to improve your overall app experience. We’d love to hear from you. Send us your feedback at mobileapp@cathaypacific.com

Version 14.2.0

Dec 4

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Diagnostics
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Supports

Wallet

The simplest way to get all your passes in one place.

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What’s New

Version 14.2.0

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Data Linked to You

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