ServiceM8 4+

Field service & invoicing

Eroldawn Pty Ltd

    • 4.3 • 123 Ratings
    • Free
    • Offers In-App Purchases

Description

ServiceM8 is the app for trade contractors & service businesses, such as plumbing, electrical, HVAC & refrigeration contractors, locksmiths, cleaners & gardeners — any kind of small business which manages jobs & staff in the field.

ServiceM8 is a job, staff & client management solution, with everything to run your day-to-day in one place — digital job cards, scheduling, quotes, staff locations, client emails & texts, job notes & photos, online bookings, forms, asset management, invoicing & payments.

You’ll eliminate paperwork, get more jobs done, provide amazing service & get paid faster.

Field staff use the ServiceM8 app for iPhone & iPad. Office staff can access the ServiceM8 dashboard via web browser on Mac or PC.

Download the app & tap ‘Try Demo’ for a test-drive (no sign-up required).

Who is ServiceM8 for?
ServiceM8 is ideal for contractors & service businesses with a high-turnover of short jobs, ranging in size from sole operators up to 20 staff. Industries such as:
• Plumbing
• Electrical
• HVAC & Refrigeration
• Pest Control
• Appliance Repair
• Locksmithing & Security
• Cleaning
• Pool Care
• Lawn & Garden Care
• IT
• Property Maintenance
• Fire Protection
• Carpet & Flooring

Job Management
• Manage jobs from start to finish
• Access all client & job details in the field
• Ensure job quality & consistency with built-in checklists
• Capture electronic signatures

Communication
• Connect your office, field staff & clients
• Email & text clients directly from the app
• Save time with email & text templates
• Send On-the-Way text messages to clients
• Automate booking confirmations, reminders & follow-ups to clients

Scheduling
• View your schedule & job info, anywhere
• See a real-time map view of staff & job locations
• Dispatch urgent jobs, instantly
• Receive push notifications about schedule changes
• Get ‘next-job’ reminders to help stay on schedule

Quoting & Invoicing
• Create professional PDF quotes & invoices on site
• Email or text quotes & invoices to clients from the app
• Clients can view quotes & pay invoices online

Mobile & Online Payments
• Take card payments on site, through the app
• Send online invoices via email & SMS, supporting card payment

Digital Forms & Assets
• Complete digital reports, procedures & certificates on site, through the app
• Create custom forms for your business & industry
• Catalogue client assets & view their service history

Job History
• Access a full history of work done for every client
• Attach notes, photos, videos, emails & messages to jobs
• Automatic back-up & secure cloud storage

Accounting Integrations
• Connect to Xero or QuickBooks Online
• Sync invoices & payments from ServiceM8
• Streamline invoicing, payments & accounting

CarPlay
• See your schedule, call clients & navigate to jobs directly from your vehicle’s CarPlay screen

Add-ons
• Extend ServiceM8’s functionality with a range of add-ons

Pricing
• A range of monthly plans to suit your business & requirements
• Plans bundle jobs, SMSs & add-ons into a single monthly price
• No contracts, setup fees, or ‘per-user’ fees.
• Unlimited users & storage
• 14-day free trial

Support
• Free, 24/7 email & chat support
• Self-serve Help Centre with articles & videos
• Global network of ServiceM8 Partners offering setup services

In-App Purchase Terms
When you subscribe to a plan through the ServiceM8 app, payment will be charged to your Apple ID on a recurring monthly basis. Your monthly subscription will automatically renew unless you cancel at least 24 hours before the renewal date. You can manage your subscription in the ServiceM8 app in More > Settings > ServiceM8 Account. Any unused portion of your free trial is forfeited after purchase.

Terms of Service: www.servicem8.com/terms-of-service
Privacy Policy: www.servicem8.com/privacy-policy

The ServiceM8 application uses background location. Continued use of GPS running in the background can decrease battery life.

What’s New

Version 10.0.6

Minor fixes and improvements

Ratings and Reviews

4.3 out of 5
123 Ratings

123 Ratings

Douceswild ,

Great app but has iOS 13 bug...

I’ve been using this app for my business for over two years and I love it. It’s absolutely essential in my daily routine. That being said, there has been a bug ever since I installed iOS 13 beta on my iPhone X and it has has carried over to the final iOS 13.1 release on my iPhone Pro Max. The app crashes every time I attempt to book a job. Works fine on my iPad Mini 2 running 12.4.1 though. I just assumed it was a bug within iOS 13 but as I said, it has carried over to the final release of the OS. Other than that, I highly recommend this app if you’re looking for a tool to log and book appointments, as well as well as managing a team of employees being sent out on field jobs. Keep up the good work.

Developer Response ,

Hello,

Sorry to hear you're having issues, if you're experiencing this issue it means you're still using ServiceM8 7 app (designed for iOS 12), you'll need to update to ServiceM8 8.0 app (available on the App Store since the public launch of iOS 13 on 20th September), once you've done this the issue will be resolved.

Hope this helps, if you have any issues please get in touch with our support team for further assistance at support@servicem8.com

Eugene-K ,

Amazing Field Service Software

We have used ServiceM8 for over 5 years to run our business and it has been a major part of our success. The software has many tools which can be used for different types of businesses and the pricing blows the competition away. The customer service is very thorough and helpful when we do need support. The only challenging aspect is setting up the software to your needs as it takes time to figure out what your business needs or does not need but as I have mentioned most tools are there. We also love being able to customize our forms, invoices, estimates, text/email notifications, and other documents.

applovin'geek ,

Robust app

The app is very robust and once implemented properly, it's a huge time saver. Implementation can be a little difficult, especially the forms. Their ticketing system for issues does leave a little to be desired. It took two weeks to get an issue resolved but they finally did. Overall, we're happy with it. Just eager to get the kinks worked out for deployment so we can take advantage of what it offers.

App Privacy

The developer, Eroldawn Pty Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Siri

    Get things done within this app using just your voice.

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