Dollar Bank Mobile App

Name: Dollar Bank Mobile App
Rating: 4.7 (23374 reviews)
Author: Dollar Bank

Finance

Free

23K Ratings
Ages

4+
Years
Category

Finance
Developer

Dollar Bank
Language

EN
English
Size

86.9
MB

Easily access your Dollar Bank accounts on the go with the free Dollar Bank Mobile App! Our mobile app features include: Secure access to your accounts 24/7 to view up-to-date activity and balances. Deposit checks anytime, anywhere with Mobile Deposit. Quick Balance – View account balances without logging in. Easily transfer money between your Dollar Bank accounts and to/from your external bank accounts. Add billers and pay bills online with Online Bill Pay. Quick access to pay your Dollar Bank mortgage, credit card or loan. Send money with Zelle®. Find a nearby Dollar Bank office or surcharge-free ATM. Biometrics (Touch/Face ID) – Option for secure easy login, without having to enter your password every time. View full check images.

Ratings & Reviews

4.7

out of 5

23K Ratings

Frustrating and Confusing
02/20/2020

DoreenizzyT
This change is confusing and frustrating. When trying to make a payment under “pay bills” the steps are easy however above it in blue above it, it says transfer money. That is not the same as paying a bill. It also took the money out of my checking account but did not reflect the deduction in the loan I was making a payment on. I had know idea where that money went nor did it tell me.I tried to call customer service 2 times to clarify and was on hold for 50 minutes each time. I hung up. If your going to have such a confusing and frustrating website and mobile app you should have put many more people in customer service to answer your confusing changes. I checked every day several times over almost 2 days for any changes in deduction in that loan. This morning it finally reflected the change or I was going to the bank branch to try and get some simple questions answered. You need to address these issues and make it less confusing and frustrating.**highly dissatisfied customer**

Developer Response
Dollar Bank loan payments made on a designated date will immediately appear in your checking/savings account activity but won't show in your loan activity until later. We apologize for any inconvenience.
Frustrating and Confusing
02/20/2020

DoreenizzyT

This change is confusing and frustrating. When trying to make a payment under “pay bills” the steps are easy however above it in blue above it, it says transfer money. That is not the same as paying a bill. It also took the money out of my checking account but did not reflect the deduction in the loan I was making a payment on. I had know idea where that money went nor did it tell me.I tried to call customer service 2 times to clarify and was on hold for 50 minutes each time. I hung up. If your going to have such a confusing and frustrating website and mobile app you should have put many more people in customer service to answer your confusing changes. I checked every day several times over almost 2 days for any changes in deduction in that loan. This morning it finally reflected the change or I was going to the bank branch to try and get some simple questions answered. You need to address these issues and make it less confusing and frustrating.**highly dissatisfied customer**
Developer Response 02/26/2020
Dollar Bank loan payments made on a designated date will immediately appear in your checking/savings account activity but won't show in your loan activity until later. We apologize for any inconvenience.
Please help!!
08/25/2023

Phishfam
Since the latest app update, I am no longer able to use the app. When I tap on the app, I get an error message: “Alert! To safeguard your data, this application does not support rooted or jailbroken devices.” I tried deleting and reinstalling. The app is compatible with my device, an iPhone 14 Pro. Went to the Apple Store; there is nothing wrong with my device, they said the problem must be on the app developer’s end. My device is not rooted or jailbroken. My software is up to date. I’ve called Dollar Bank customer service twice; once I got in touch with a person who said they would “put in a ticket” and then I never heard back. I called again; this time got a recorded message that there was a 117 minute hold time for a customer service rep. On the DB website, only option is to call the 1-800 number that I already called twice. When I click on the support button here, it just takes me to the Dollar Bank website. I’ve been running in circles over this all summer. I’ve also visited my bank in person; the branch mgr took a screenshot of the alert message as well as my info and personally sent the bank’s online banking and development team an email with no resolution. Please help! I’d like to use the app again! I see that other users here are having the same problem, so I know I am not the only one. I would love to get this resolved ASAP. We are seriously considering switching banks due to the inability to use the app the deposit checks and manage our account.
Please help!!
08/25/2023

Phishfam

Since the latest app update, I am no longer able to use the app. When I tap on the app, I get an error message: “Alert! To safeguard your data, this application does not support rooted or jailbroken devices.” I tried deleting and reinstalling. The app is compatible with my device, an iPhone 14 Pro. Went to the Apple Store; there is nothing wrong with my device, they said the problem must be on the app developer’s end. My device is not rooted or jailbroken. My software is up to date. I’ve called Dollar Bank customer service twice; once I got in touch with a person who said they would “put in a ticket” and then I never heard back. I called again; this time got a recorded message that there was a 117 minute hold time for a customer service rep. On the DB website, only option is to call the 1-800 number that I already called twice. When I click on the support button here, it just takes me to the Dollar Bank website. I’ve been running in circles over this all summer. I’ve also visited my bank in person; the branch mgr took a screenshot of the alert message as well as my info and personally sent the bank’s online banking and development team an email with no resolution. Please help! I’d like to use the app again! I see that other users here are having the same problem, so I know I am not the only one. I would love to get this resolved ASAP. We are seriously considering switching banks due to the inability to use the app the deposit checks and manage our account.
Somewhat Improved..
02/06/2020

Gino Guacamoolie
Edit to Dollar Bank’s response:Thank you for the response! I can finally see check images. The 800 number provided for people to call *and* the regular 800 number for account services both told me viewing check images was no longer available on the new app, which that is obviously not the case. Those people need to be trained better so they’re not giving out bad information. Thanks again.. love the new app now that I can still see check images!Original Review:So Dollar Bank finally adds Touch/Face ID login to their app (thanks - it was about 5 years overdue), but they take away the ability to see who you wrote a cashed check to using the mobile app. I have accounts at other banks and that’s a very basic function they all have, including Dollar previously until they REMOVED it from their new “upgraded and improved” mobile app. You really wonder who is making these decisions for the bank and if any thought is put into it........

Developer Response
To view checks, from Menu go to Account Activity. If it is a recently cashed check, you will see it listed in your Account History for that account. Tap on the check and then tap View Check. You can also search for checks by tapping Show Search Options and Show Only: Checks. To view activity for a different account, you can select a different account under Show Search Options.
Somewhat Improved..
02/06/2020

Gino Guacamoolie

Edit to Dollar Bank’s response:Thank you for the response! I can finally see check images. The 800 number provided for people to call *and* the regular 800 number for account services both told me viewing check images was no longer available on the new app, which that is obviously not the case. Those people need to be trained better so they’re not giving out bad information. Thanks again.. love the new app now that I can still see check images!Original Review:So Dollar Bank finally adds Touch/Face ID login to their app (thanks - it was about 5 years overdue), but they take away the ability to see who you wrote a cashed check to using the mobile app. I have accounts at other banks and that’s a very basic function they all have, including Dollar previously until they REMOVED it from their new “upgraded and improved” mobile app. You really wonder who is making these decisions for the bank and if any thought is put into it........
Developer Response 01/31/2020
To view checks, from Menu go to Account Activity. If it is a recently cashed check, you will see it listed in your Account History for that account. Tap on the check and then tap View Check. You can also search for checks by tapping Show Search Options and Show Only: Checks. To view activity for a different account, you can select a different account under Show Search Options.
New version app
03/14/2020

dealssuck
So far it’s the most unfriendly app I use. This has to be the worst upgrade I’ve seen yet. Now if I pay bills on Friday they won’t get paid till Tuesday when they use to post on Monday. Today I tried to pay an addition amount in my cable bill as the price when up and I paid it yesterday so I tried to pay the difference it paid the bill in whole. When I called to stop it they said it was since it was processing they could stop it. So now I’ve paid twice with no way of canceling the transaction. Stupid app! There so many problems I can’t even list them all. The old version was much better. I’m not the only one in my family that has issues either. Get it fixed or I will switch banks. You already lost one member of my family.
New version app
03/14/2020

dealssuck

So far it’s the most unfriendly app I use. This has to be the worst upgrade I’ve seen yet. Now if I pay bills on Friday they won’t get paid till Tuesday when they use to post on Monday. Today I tried to pay an addition amount in my cable bill as the price when up and I paid it yesterday so I tried to pay the difference it paid the bill in whole. When I called to stop it they said it was since it was processing they could stop it. So now I’ve paid twice with no way of canceling the transaction. Stupid app! There so many problems I can’t even list them all. The old version was much better. I’m not the only one in my family that has issues either. Get it fixed or I will switch banks. You already lost one member of my family.

Dollar Bank works continuously to enhance your mobile banking experience. We’ve made security enhancements to help further protect your account and information. To continue using the app, you will need to update to the latest version, which may affect compatibility with older operating systems.

Version 24.2.1 Feb 4

Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Dollar Bank
Size: 86.9 MB
Category: Finance
Compatibility: Requires iOS 15.0 or later.

iPhone
Requires iOS 15.0 or later.

iPad
Requires iPadOS 15.0 or later.

iPod touch
Requires iOS 15.0 or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Rating: 4+

4+

Learn More