Overall, I like Magnifi Financial’s digital banking option and I love the new AI service to answer most any question. But I have some other suggestions to make it better. First, Magnifi should get rid of the old search feature as I have found it to be virtually worthless. I have asked it numerous questions over the years and I have never once gotten any useful answer. All you need is the new “Iris” AI feature.Second, when I have used the digital transfer feature to another financial institution, the process requires you to enter several pieces of information (source account, target account, amount) and only after that will it tell you that the amount exceeded the limit. The application should just tell you upfront what the parameters are before you waste your time entering information.

We were merged into a new branch from Collegeville to CMCU now Magnifi Financial. We really enjoy the simplicity of being able to transfer funds within our accounts to even our son that also has a banking relationship with Magnifi Financial. We are busy farmers & being able to make mobile deposits has been a convenient way for us to use-instead of taking the time & high prices in gas ⛽️ to drive to our nearest branch. Which is 60 miles round trip. We had several accounts @ one time & now simplified that option as well. When we first transitioned over, the online accounts was not set up quite detailed/user friendly like it is now. I would like to thank the IT department or whom ever thought of this concept. We’ve banked at other outside banks, you’ve got my utmost respect & 5 ⭐️rating. Along with your great customer friendly & knowledgeable representatives. Thank YOU 🙏 so very much! 🤗

I use this App often and it is very easy to maneuver around. I like the remote deposit ability as it saves time depositing a check.The App seems to have glitches when I take pictures of a check to deposit. It has crashed a few times while taking the pictures of the front and back of a check. The App must not shut down when finished, I try to use it and it doesn’t use the facial recognition so I close the app and restart the app and then it works.

The new app is a several step backwards compared to the one they replaced - which is disappointing and makes it harder to bank online with CMCU. The font size is smaller across the board, which makes common tasks like viewing account balances and individual transactions details difficult. It’s impossible to see your credit card balance when there is a transaction pending unless you navigate to that account itself. Transferring money from one account to another is also a couple more taps then it used to be - you no longer can start a transfer from the accounts view. The app is overrun with little alerts with tiny font that explain the functionality that you can dismiss, but every time you reload the app they come back again and take up a lot of real-estate and get in the way of what I’m trying to get done. Even the app loading screen when you first open it looks outdated. The user experience is bad.