Re-iterating: IM Bills has come a long way from what it was a year ago, when it would freeze and glitch every 10 seconds. Now no glitch or hitch for even a 1hr session or longer. Logging in is faster and more streamlined; if logged in within a certain time period without having to input login credentials again (finally!). Just pull down to refresh in 3 seconds and it updates much faster on cellphone, computer, and tablet. Highly recommend now that updates have fixed many frustrating issues. Im a practicing hospitalist and associate program director for an IM residency and am happy with the app at this time. Thanks to the dev team, and I apologize for the aweful review I left >1 year ago; you redeemed yourselves indeed. Continue the great work.!

But because this app is the bane of my existence, I’m compelled to do so. I’ve had to uninstall and download this app every other week because of the syncing issues. I have had my billing list from as far back as 2 weeks ago pop up and it’s unable to sync up. Multiple times I’ve had to give up on this app and use the desktop version which by no means is a walk in the park either. Sometimes the app just crashes on its own and I have to login again every. Single. Time. MIPS questions do not load maybe 25% of the time, so I get called by the clinical coordinator on my days off to answer a few of them, which by the way I have to login through a desktop computer to do. Ingenious med needs to keep up with the times, which it clearly has not. It’s slow. It’s ineffective, and above all else, so time consuming. Healthcare companies need to think twice before using this archaic dinosaur software for their billing and coding. It’s sad because three years ago this service was amazing. I could literally finish billing by the time I walked from the hospital to my car with just one hand. Now it’s a worthless app and an absolute time killer. Zero stars.

I have had difficulty with this app ever since I first started using it in 2019. Multiple attempts have to be made sometimes to search a patient. Despite synching/resynching/deleting and uploading multiple times. It is a lot quicker to use the app compared to the desktop version, but it does not work reliably. I was unable to bill for two days without any particular explanations or error messages, just will not pull up any patients.

I find this system still very cumbersome to use for billing. It’s almost as if you’re working again. Coming from medi-mobile system I find this one quite cumbersome. I’m unable to complete my billing most days for this reason and then the longer you don’t bill the more confusing it gets to finally catch up with your billing. Painful part is that you lose money when you can’t bill. So I can only hope for more improvement. Specifically I’d like to open the system and see a list of my patient without needing to type in and search each of them. E.t.c