In the last update or the second to last update I am no longer able to open my application. I am on an iPhone 11 Pro running iOS 13.5. I’ve been a long time user and premium subscriber of your application, and I’ve never had issues with compatibility in the past. In most cases when apps are updated and require a newer version of iOS, the software developer will disable updates for devices that don’t need the specified iOS version. I was not given a warning, and I was dumbfounded went out of nowhere my app is unable to open.I’m not sure why this is happening, but if I am no longer able to use this application, I’m going to have to cancel my premium subscription. I’m sure there are other users of your application on lower iOS devices that are also running into this issue. My biggest problem is that I am unable to access my pictures now because I’m unable to open the application. If you could provide me instructions on how to retrieve my photos and videos that are currently locked inside of the application, I would really appreciate it. I’m hoping that this issue is resolved, but in the meantime I would hope you are able to help me retrieve my images and videos.

Everything about the app’s functionality and features are great! However, there are two big issues I have. 1.) I subscribed to the premium version to have to utilize the cloud storage. The description of the iCloud storage option is inaccurate. It states that you can can save space on your your device by synchronizing and uploading all the photos to the cloud so that when you preview the content on your device, it will download it from the cloud without using up the storage on your device. Which in sense, should be similar to IOS. However, when I preview the photos in the app. It downloads the photo to my device and does not remove it after previewing. Ultimately it does not save any space at all. If I wanted to remove the data from my device, I would have to wipe everything off by reinstalling the app. After doing that, I log in, and it will synchronize with the cloud until I open up the photo which then automatically downloads the photo to the device. 2.) I’m not sure if it was because of the update but when I reinstalled the app, I have a problem where I couldn’t connect to the server when I was logging back into my account. I had to remove my 1 year subscription and resubscribe to finally log back in. But doing so prompted a message saying that I would have to pay again after my 1 week free trial. My subscription didn’t expire until August 2022. Which means I did not use the whole year of the subscription.

I am not one to pay for much on apps but I can say that this app has not let me down with updates, storage , accessibility, protection and security. I love that it takes a pic of anyone that tries to get into a specific folder . I also appreciate being able to do a specific password for each folder . This helps me keep my kids events separated and my personal pics completely separate from kids activities . I also have each child a folder so love when I need a few pics or clips and easily can download them back on my camera roll or post directly from the app . Also like that once it uploads to the app it ask if u want to delete it now off my camera roll. This helps me keep track where I don’t have duplicates of the same pic in two storage areas. This is by far the best solution to photo security. I don’t have to worry if my iCloud or phone was taken over on loosing precious pics and videos. Would love auto replay and for it to have the original date the image was taken. Maybe it’s somewhere and I just haven’t seen it but the only thing I wish was easily accessible is the date not that you imported into the app but the date the pic was taken.

Edit: the canned response says that if I already purchased the pro version everything will work. There was no pro version 4 years ago when I purchased this. And the pro version is a subscription for $40 a year! Give me back the features I paid for! I purchased this app several years ago and chose it over others because of a few features it had. Key word here is PURCHASED…. One of those features was the ability to browse to my iPad from a desktop computer to upload or download images. I always considered this feature to be core to the app and I chose Photo Vault because of it. Well, I just tried to do that and…guess what? Apparently, in a recent “update”, They took that feature away from the app! The only way to get that feature now is to pay a subscription fee of…what?? $40 a year?? Your update even says very clearly that I STILL HAVE ACCESS TO MY ALL LIFETIME VERSION FEATURES! LIES! Hey, look. I paid for that feature as part of my original license. Taking away the ability to transfer images CRIPPLES this app and makes it completely useless. I’m sure someplace in the fine print it says you can take features away but TAKING FEATURES AWAY AND THEN CHARGING PEOPLE TO ACCESS THEM AGAIN IS COMPLETELY UNETHICAL! I really hate the subscription revenue model and think the only reason it exists is greed. Give us back the features we bought the app for!

This is a good app, but could be improved. I'd like to see a sync between the app on different devices. When getting a new device, such as a new iPad, one has to start over, I have not been able to move from the old one to the new with success! Also, as a backup it is awkward, so I do not see it as truly viable for that purpose at this time. There seems to be a hiccup for certain larger images. For example, I have some and when sending or putting back into Photo as a group, the program freezes unless one figures out which is the problematic image and goes one at a time through the group. I see the app's main value as ordinary privacy on each device; I have it on four. It's pretty good for that. I also use it to store things to show others, but wish to avoid wading through thousands of files in Photo. I also like the secure folder within the app for things "more private" or intended to be kept more secure. The photo editing program within the app is excellent. I use that and then send the edited photo to Photo or iPhoto in some cases to preserve the original in both Photo and the app. It's really good for this. JHC

This app will take up so much of your phone’s storage, it’s insane. I got this app with the intention to back up my pics and vids and perhaps clear up some space in a convenient manner. Ive come to realize, it wouldve been much easier if I had just transferred those files to a computer directly without using this app. Now my pics and vids are stuck on this app because transferring all of them back to my phone not only takes forever, but fails almost every time. This app’s ability to transfer your files to a computer, via wireless or wired, simply does not work. Try it yourself at your own risk. Now i have 2000+ pictures and videos trapped in this app that i cannot get out. I cant transfer them back to my phone without constant complication and this app’s ability to export files to a computer is an absolute joke. I also wasted money subscribing to their cloud vault, which is a joke too. I can’t delete any files without them deleting it on the cloud vault as well, so that was no use regarding making space in my phone either. Also their cloud vault has no url or website, so that basically means the cloud vault ALSO doesnt have any convenient means of exporting files. DO NOT USE THIS APP. They will literally hold your files hostage. They have convenient means of importing files but absolutely zero ability in exporting them. Just think on that.

I have had this app for several years now, & through 3 different iPhones, never had a problem, now it’s crashing & I can’t even get to anything before it crashes! Just needs a good update! Also having trouble with the new cloud features, I pay annually for the cloud feature, & I’m just now using it to transfer my media to my new phone, but it’s very slow to come over, it’s been about 2 weeks now, & all of my photos & video have yet to come over to my new phone! I have another 2 weeks to turn my old phone in for a credit, or I lose it. So that’s something to look into. Also I have photos & videos that won’t play, or export back to my phone. Basically they are lost to me! They appear as available, but they won’t play or the view as a black blank image! And some of them are sentimental, so now I’m nervous about storing my photos there? So after all these years I may be deleting this app, if there is not a feasible update! Also the app developers need to be quicker to respond to emails! I understand you are busy, but these are our memories. 3 weeks is an unexceptionable response time!

I’ve used this on and off over the past few years and I’ll tell you, it works! I’ve tried several apps in the past where when you click out of the app and open it up again, the pictures show for a second before going to the password. Which obviously defeats the purpose. THIS app, it works! You can click out and open in a second and it’s already at the passcode screen. Also, even though I technically use the ad version, I’ve only ever seen two in the whole time I’ve used the app. I love this because I’ll just upload the pictures I want from my library and have the option to delete the copies in the library as well. I usually do, because having this app is kinda the point. Privacy. Even though I never have anyone go on my phone, I still have photos I wouldn’t like just anyone seeing. There’s always that time where you show someone a picture on your phone and they grab it and start scrolling. You can also make albums for the different photos. I have the main album and a second one for certain photos I want separate. I definitely recommend!

First off I’ve used this product for years without any issues. Recently they released Ver 10.3 I believe and it was automatically downloaded and updated my app. I noticed there must have been an update after seeing a much improved editor when I edited a vid. I closed the app, reopened it 15 minutes later and all of my files were encrypted or at least I’m assuming that because over 3,000 pics & vids showed nothing but the grayscale wave in all the directories. That’s it, the only viewable file out of almost 3,000 was the one I edited. I’ve tried texting, emailing, copying, etc out of the app but nadda! I have pics of everything critical in there. My last backup was over 3 months ago. That puts me out of almost a thousand pics & vids. I can’t get a Tech support reply, I’ve sent multiple request for help but nothing. I’m very frustrated that their success has given them a sense of complacency to my need for help. I have almost 75gb of data (+-3000 files)that only shows up as a defective wave. I need those pics to access accounts created in the past few months. BE WARNED-Back up you iPhone on a frequent basis. Help!!!!!!!

The app has GOOD FOLDERS, and keeps GIGS of photos in those folders without losing any of them. Putting on computer using the local app website address is easy & well-automated, but transfers as INDIVIDUAL folders in Zip Format. Devs, please incorporate a Transfer All Folders button if possible. Before this latest update, transferring pictures into the app put them in random order. I had to transfer pictures that in chunks to keep them in some kind of order. This HAS BEEN FIXED in this latest update. The app gives you the option of deleting pictures off the PHONE as they are transferred INTO the app BUT DOES NOT when transferring BACK to the phone. They CAN be easily deleted manually off the app with one or two steps. Another suggestion for devs. Previous versions allowed me to select photos and the select would automatically scroll down if I dragged down. Currently I can ONLY select a set of photos one screen's worth at a time (approx. 28). With over 400 photos per folder, that takes a while with no scrolling. Devs, PLEASE incorporate BOTH scrolling AND importing pictures in the same order they appeared in the phone.