Central App: Songkran Fest

Name: Central App: Songkran Fest
Rating: 2.9 (84 reviews)
Author: Central Department Store Ltd.

Up to 30% Off on New Drops

Free

84 Ratings
Ages

4+
Years
Category

Shopping
Developer

Central Department Store Ltd.
Language

EN
English
Size

140
MB

Central Songkran Fest New drops up to 30% off* Discover top brands offers • Up to 12% off coupon* • Up to 10% credit card discount* and more deals 7 - 29 APR 26 Central App Explore and shop anytime, anywhere with Central App. Enjoy a seamless online shopping experience from Thailand’s most beloved department store, right in your palm. Discover a world of authentic products with exclusive deals, gifts, and daily promotions. App Features: - Browse and shop new arrivals, bestsellers, and exclusive offers including Brand Day and Super Brand Day - Find your perfect items from over 3,000 brands with advanced search filters by categories, brands, colours, price ranges, sizes, and more. - Stay updated on the latest discount coupons and credit card benefits. - Receive real-time notifications for order updates and amazing deals. App Highlights: - Enjoy the most reliable online shopping experience with guaranteed authentic products, just like shopping at Central Department Store. - Discover real-time updates on special offers. - Explore exclusive brands like Samo Ondoh, Vivienne Westwood, Mardi Mercredi, Dior, Chanel, Polo Ralph Lauren, Marks & Spencer, Sanrio, and Muji, only available at Central. - Easily browse a wide range of premium cosmetics, skincare, fragrances, fashion, home furnishings, tech, gadgets, sports equipment, and more. - Enjoy our "Click & Collect" service for convenient order pickup at your preferred Central branch. - Choose from secure payment options including credit card, bank transfer, cash on delivery, and more. - Shop with confidence thanks to genuine product guarantees and reliable customer reviews. Contact us: www.central.co.th www.facebook.com/CentralDepartmentStore

Ratings & Reviews

2.9

out of 5

84 Ratings

2C2P payment api is not processing international cards
04/25/2021

BinoWasHere
My fiancée is in Thailand and due to Covid we have not been able to see each other for several months. I was always able to purchase items for her on Central with my Visa card. I am in the US. Recently you changed something about your payment API and any card I use will fail. In fact it doesn’t even post. If it was a payment decline I would get notice from my card company. I think the way you process the card it is using the shipping address and trying to verify that as the billing address. If that is the case you need to add the option to add billing address as part of the card payment information. You also should add more secure payment options like PayPal or Apple Pay.

Developer Response
Hello, Thank you for taking the time to write us feedback regarding your payment problem. We are sorry to know that you were not able to purchase items for your fiancée recently. I will bring this one to check with our team and appreciate if you have any screenshot of the fail payment on the website so we can investigate further to appsupport@central.co.th. We are also working to add more payment options.
2C2P payment api is not processing international cards
04/25/2021

BinoWasHere

My fiancée is in Thailand and due to Covid we have not been able to see each other for several months. I was always able to purchase items for her on Central with my Visa card. I am in the US. Recently you changed something about your payment API and any card I use will fail. In fact it doesn’t even post. If it was a payment decline I would get notice from my card company. I think the way you process the card it is using the shipping address and trying to verify that as the billing address. If that is the case you need to add the option to add billing address as part of the card payment information. You also should add more secure payment options like PayPal or Apple Pay.
Developer Response 04/27/2021
Hello, Thank you for taking the time to write us feedback regarding your payment problem. We are sorry to know that you were not able to purchase items for your fiancée recently. I will bring this one to check with our team and appreciate if you have any screenshot of the fail payment on the website so we can investigate further to appsupport@central.co.th. We are also working to add more payment options.
Terrible app
12/20/2023

roggwil
Cannot use my credit card from Singapore. Why not? Card works, even called my card company. Just keep getting error message. I saw that someone else complaint about this 2 years ago. Same problem still today. I was also supposed to get gifts with my purchases but received nothing and when I tried to reach out to customer service, no English speaking staff on chat or telephone. If I am lucky they reply by email days later. They wrote to me that I have to send in screenshot of my purchase where it shows that I supposed to get gifts. WHAT? Never heard anything so stupid!!! Why can they not look at my order number and look up what gifts were offered during the period of my purchase? Basically because it’s too much work for them. Also one item I received is not what I have ordered. I am trying to return it and another nightmare begins. I am trying to get the return label, I tried online no label and have written to get help. Still no luck. Overall a terrible experience buying online. Don’t expect too much chance of getting gifts with purchase which is still offered online/ in store today. I could return the whole order but to get the return label will be another nightmare. In the future, I just walk in to Emporium and buy what I need and get my gifts with purchase instead. Rubbish app, rubbish online customer service. if I could give no star I would.

Developer Response
We truly apologize for any inconvenience caused. In this case, we are committed to continuous improvement in terms of our app and service. Should you have any inquiries or concerns regarding our app, please do not hesitate to inform us of your information and inquiry via Email: appsupport@central.co.th
Terrible app
12/20/2023

roggwil

Cannot use my credit card from Singapore. Why not? Card works, even called my card company. Just keep getting error message. I saw that someone else complaint about this 2 years ago. Same problem still today. I was also supposed to get gifts with my purchases but received nothing and when I tried to reach out to customer service, no English speaking staff on chat or telephone. If I am lucky they reply by email days later. They wrote to me that I have to send in screenshot of my purchase where it shows that I supposed to get gifts. WHAT? Never heard anything so stupid!!! Why can they not look at my order number and look up what gifts were offered during the period of my purchase? Basically because it’s too much work for them. Also one item I received is not what I have ordered. I am trying to return it and another nightmare begins. I am trying to get the return label, I tried online no label and have written to get help. Still no luck. Overall a terrible experience buying online. Don’t expect too much chance of getting gifts with purchase which is still offered online/ in store today. I could return the whole order but to get the return label will be another nightmare. In the future, I just walk in to Emporium and buy what I need and get my gifts with purchase instead. Rubbish app, rubbish online customer service. if I could give no star I would.
Developer Response 12/31/2023
We truly apologize for any inconvenience caused. In this case, we are committed to continuous improvement in terms of our app and service. Should you have any inquiries or concerns regarding our app, please do not hesitate to inform us of your information and inquiry via Email: appsupport@central.co.th
Order update
02/18/2022

GinRummyPlayer
I Have a shopping bag that I can not get rid of. I have tried trying to remove each item, putting item number to 0and trying to remove, moving to wish list and getting rid of. I have deletedMy history, my web data, the app and restoring, rebooting my iPhone, and many more things. Each time I re-enter the application the items in the shopping cart are still there.

Developer Response
We sincerely apologize for any inconvenience caused. We truly appreciate your valuable feedback that we will pass to the relevant team for further improvement. However, if you experience any app issues, please do not hesitate to contact us via Email: appsupport@central.co.th
Order update
02/18/2022

GinRummyPlayer

I Have a shopping bag that I can not get rid of. I have tried trying to remove each item, putting item number to 0and trying to remove, moving to wish list and getting rid of. I have deletedMy history, my web data, the app and restoring, rebooting my iPhone, and many more things. Each time I re-enter the application the items in the shopping cart are still there.
Developer Response 02/20/2022
We sincerely apologize for any inconvenience caused. We truly appreciate your valuable feedback that we will pass to the relevant team for further improvement. However, if you experience any app issues, please do not hesitate to contact us via Email: appsupport@central.co.th
Terrible customer experience
02/26/2022

Deena-68
I used the Central online store to order furniture, to be delivered to Samui. First, the site doesn’t allow non-Thai cards of any kind, which seems like a bad choice. More importantly, the site allowed me to put in a Samui address, checkout and pay and then the brand (Chic Republic) I bought sent me an email a week later to tell me they don’t ship to Samui! From there I contacted Central a few times and was told basically, they would honor the shipping. No one ever got back to me in a timely way, I had to push the communication over and over. Finally, someone came back to me…..2 weeks later….that they would not ship. I work in the retail technology sector and often work on the customer journey and experience and I have to say, even though this is Thailand, this is also a major retailer with stores nationwide and somehow, I expected better.

Developer Response
Please accept our sincere apologies for the inconvenience you may have experienced with us. We do understand your frustration towards this issue so please be rest assured that we are taking this issue seriously and we will take your feedback to improve our product and service.
Terrible customer experience
02/26/2022

Deena-68

I used the Central online store to order furniture, to be delivered to Samui. First, the site doesn’t allow non-Thai cards of any kind, which seems like a bad choice. More importantly, the site allowed me to put in a Samui address, checkout and pay and then the brand (Chic Republic) I bought sent me an email a week later to tell me they don’t ship to Samui! From there I contacted Central a few times and was told basically, they would honor the shipping. No one ever got back to me in a timely way, I had to push the communication over and over. Finally, someone came back to me…..2 weeks later….that they would not ship. I work in the retail technology sector and often work on the customer journey and experience and I have to say, even though this is Thailand, this is also a major retailer with stores nationwide and somehow, I expected better.
Developer Response 03/16/2022
Please accept our sincere apologies for the inconvenience you may have experienced with us. We do understand your frustration towards this issue so please be rest assured that we are taking this issue seriously and we will take your feedback to improve our product and service.

What’s New in Central App Your shopping just got smoother than ever: • Quicker App Response: Enjoy a smoother shopping journey • Seamless Payment: Optimise your checkout process for overall stability • Refreshed Design: Browse and find your favourite products with ease • Accurate Order Status: Track your order with a reliable delivery date • Complete Order History: Access your previous order details anytime

Version 6.1.0 1d ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Location
- Contact Info
- Search History
- Browsing History
- Identifiers
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Search History
- Browsing History
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Central Department Store Ltd.
Size: 140 MB
Category: Shopping
Compatibility: Requires iOS 15.6 or later.

iPhone
Requires iOS 15.6 or later.

iPad
Requires iPadOS 15.6 or later.

iPod touch
Requires iOS 15.6 or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Rating: 4+

4+

Learn More