Lieferando.de

Name: Lieferando.de
Rating: 4.7 (19644 reviews)
Author: Takeaway.com Central Core B.V.

Order food & groceries online

Free

20K Ratings
Ages

13+
Years
Category

Food & Drink
Developer

Takeaway.com Central Core B.V.
Language

EN
+ 10 More
Size

294.5
MB

With the Lieferando iPhone app, you can order the food you love wherever you are in Germany. From over 37,000 restaurants, supermarkets and convenience stores to choose from, you can enjoy everything from burgers, pizza, pasta, sushi, salads and loads more, and get it all delivered to your door. Need some bits from the supermarket, liquor store or florist? Just open the Lieferando app, choose ‘groceries’ and fill your basket. Whether it’s baby food, diapers, flowers, liquor, beer, wine, beauty products, ice cream, chocolate, milk, fruit and bread, our partners have it all. How it works: Ordering is easy. You can either pick a saved address, fill in your postcode/street name or let the app find your location automatically. You can then choose your favourite restaurant or store and select what you fancy. Choose to pay with PayPal, Klarna, credit card, Apple Pay or another option, or pay with cash when your food gets delivered if the restaurant allows it. Follow your order to your doorstep: Track your order from the kitchen or store straight to your doorstep with our Food Tracker®. We'll even send you push notifications to update you about the status of your order. It usually takes 30-45 minutes to deliver your food or groceries. What you get with our app: - Quick and hassle-free ordering - Great offers and discounts - Choose to pick up your order at the restaurant or store - Re-order the same delicious meal with one tap of a button - Browse grocery stores, cuisines, offers, best-rated restaurants, nearby spots and vegetarian/halal options - Get regular updates on your order with our handy Food Tracker® - Choose from multiple payment options like credit card, PayPal, Klarna and more Our restaurant partners: Order from big brands like McDonald’s, Pizza Hollywood, Akakiko, dean&david and Wiener Schnitzelland Our grocery and convenience partners: Order from supermarkets and other partners like Spar express. Let us know what you think Loving the app? If you have any tips, ideas or feedback, leave us a review or contact us at iosapp@takeaway.com. Bon APPétit!

Ratings & Reviews

4.7

out of 5

20K Ratings

Please stop abusing push notifications for spam
10/11/2024

xmoov
I’ve been a customer since the inception. I’ve stuck with you guys through ups, downs and acquisitions. All I’m asking is for you to give me the option to disable promotional notifications. I find it profoundly annoying, even disrespectful. I order when I’m hungry, not because I get spammy promotional push notifications. I keep having to disable notifications and reenable them when I do order so I know when my food is coming. Seriously, with this kind of policy, you are invading sacred space. In a lazy way. Put in the work, and let users fine-tune options about what they exactly want to get notifications about at least. I personally might even use that, to get promotions about two restaurants. But the way it is now, it’s pushy, lazy, spammy and desperate.

Developer Response
Hey,Thanks for your feedback.We're sorry that you didn't find a way to deactivate the advertising messages in the push notifications.You can deactivate the push notifications for our app at any time in the settings of your smartphone. However, this will deactivate all notifications, as it is not possible to differentiate between them.I will be happy to pass on your feedback to the relevant department. LGDoreenTeam Lieferando.de
Please stop abusing push notifications for spam
10/11/2024

xmoov

I’ve been a customer since the inception. I’ve stuck with you guys through ups, downs and acquisitions. All I’m asking is for you to give me the option to disable promotional notifications. I find it profoundly annoying, even disrespectful. I order when I’m hungry, not because I get spammy promotional push notifications. I keep having to disable notifications and reenable them when I do order so I know when my food is coming. Seriously, with this kind of policy, you are invading sacred space. In a lazy way. Put in the work, and let users fine-tune options about what they exactly want to get notifications about at least. I personally might even use that, to get promotions about two restaurants. But the way it is now, it’s pushy, lazy, spammy and desperate.
Developer Response 10/14/2024
Hey,Thanks for your feedback.We're sorry that you didn't find a way to deactivate the advertising messages in the push notifications.You can deactivate the push notifications for our app at any time in the settings of your smartphone. However, this will deactivate all notifications, as it is not possible to differentiate between them.I will be happy to pass on your feedback to the relevant department. LGDoreenTeam Lieferando.de
Worst delivery service and customer service I experienced in my entire life
07/27/2023

feedbacker-geek
There is no customer rights with this application. After getting your money and confirming the order, they turn your food experience into a nightmare. Cant count the number of times I had an issue with my order and let go because they made it difficult to contact customer support, or even worse. You can make the effort to contact them but then end having no response or robotic answers with failure to understand the issue and unwillingness to solve it. Keep all this aside, my latest experience was really HORRIBLE and had me decide that I will not use this app ever again even if it was the only option. (Normally I only use it only when the restaurant I want is not on the other apps anyway ).So I ordered from a restaurant and after my order got accepted and paid I got a call from the restaurant saying my main dish was not available and they offered to replace it with something else. I told them clearly NO. If you do not have my order please cancel the full order!! I also contacted liefernde on chat service and explained what happened. The response was we cannot cancel! The order is on the way and they ended that chat! I recieved food that was entirely different from what I ordered and they did not bother responding to my emails of complain! Can you imagine ordering something and getting something else without having the right to claim them wrong? I highly DO NOT RECOMMEND IT.

Developer Response
Good morning,Thank you for your feedback.We are sorry that you have such an impression of us and had such a bad experience.What is the order number of your last order? Please send it again to support@lieferando.de or contact us via Facebook, Instagram or Twitter.We will be happy to take another look at it for you.Best regardsFlorianTeam Lieferando.de
Worst delivery service and customer service I experienced in my entire life
07/27/2023

feedbacker-geek

There is no customer rights with this application. After getting your money and confirming the order, they turn your food experience into a nightmare. Cant count the number of times I had an issue with my order and let go because they made it difficult to contact customer support, or even worse. You can make the effort to contact them but then end having no response or robotic answers with failure to understand the issue and unwillingness to solve it. Keep all this aside, my latest experience was really HORRIBLE and had me decide that I will not use this app ever again even if it was the only option. (Normally I only use it only when the restaurant I want is not on the other apps anyway ).So I ordered from a restaurant and after my order got accepted and paid I got a call from the restaurant saying my main dish was not available and they offered to replace it with something else. I told them clearly NO. If you do not have my order please cancel the full order!! I also contacted liefernde on chat service and explained what happened. The response was we cannot cancel! The order is on the way and they ended that chat! I recieved food that was entirely different from what I ordered and they did not bother responding to my emails of complain! Can you imagine ordering something and getting something else without having the right to claim them wrong? I highly DO NOT RECOMMEND IT.
Developer Response 07/29/2023
Good morning,Thank you for your feedback.We are sorry that you have such an impression of us and had such a bad experience.What is the order number of your last order? Please send it again to support@lieferando.de or contact us via Facebook, Instagram or Twitter.We will be happy to take another look at it for you.Best regardsFlorianTeam Lieferando.de
THE WORST FOOD DELIVERY APP EVER!!!
01/08/2022

Chyno21
I order through this app for the very first time on Christmas evening. I was told the food would arrive in an hour to my location and was fine with the wait. However, the tracker never updated, and I never received my food. I called the owner of the establishment of where I ordered to ask the status of my food. He told that his deliverer arrived to my location but never left my food at the front desk of the hotel as I had requested. I was never called nor notified through the tracker which caused a huge inconvenience. While explaining to the owner that I paid for my food and my order should’ve been left there he hung up on my face. The disrespect of somebody to do that to a customer especially when they’re in the wrong and should fix the issue. I emailed the situation to Lieferando and the response I get was that the owner will not refund me the money therefore they can’t issue a refund to me. I never ever been in a situation where the customer is not satisfied and the restaurant nor customer service does their best to help the customer out. I paid and lost money on food that I never got due to unprofessionalism from both the owner of the establishment and food app customer service. Never again will I use this app as this is the worst food delivery app and will never recommend this to anybody. I would much rather walk and get my own food rather than use this app. This is just horrible, I would rather use Uber eats, or any other food delivery app as they understand the concept of professionalism.

Developer Response
Hey, I am really sorry to hear that. Unfortunately, no refund can be made without the consent of the restaurant. You are welcome to contact the restaurant by phone and clarify the situation. We will be happy to pass on your feedback internally. Kind regards Doreen Team Lieferando.de
THE WORST FOOD DELIVERY APP EVER!!!
01/08/2022

Chyno21

I order through this app for the very first time on Christmas evening. I was told the food would arrive in an hour to my location and was fine with the wait. However, the tracker never updated, and I never received my food. I called the owner of the establishment of where I ordered to ask the status of my food. He told that his deliverer arrived to my location but never left my food at the front desk of the hotel as I had requested. I was never called nor notified through the tracker which caused a huge inconvenience. While explaining to the owner that I paid for my food and my order should’ve been left there he hung up on my face. The disrespect of somebody to do that to a customer especially when they’re in the wrong and should fix the issue. I emailed the situation to Lieferando and the response I get was that the owner will not refund me the money therefore they can’t issue a refund to me. I never ever been in a situation where the customer is not satisfied and the restaurant nor customer service does their best to help the customer out. I paid and lost money on food that I never got due to unprofessionalism from both the owner of the establishment and food app customer service. Never again will I use this app as this is the worst food delivery app and will never recommend this to anybody. I would much rather walk and get my own food rather than use this app. This is just horrible, I would rather use Uber eats, or any other food delivery app as they understand the concept of professionalism.
Developer Response 01/10/2022
Hey, I am really sorry to hear that. Unfortunately, no refund can be made without the consent of the restaurant. You are welcome to contact the restaurant by phone and clarify the situation. We will be happy to pass on your feedback internally. Kind regards Doreen Team Lieferando.de
HORRIBLE
04/18/2023

Briennalunde
one of the worst food delivery services I’ve ever used. Ordered delivery through their website and went outside when the website notified that my food was delivered. Received no phone calls from anybody and when I went outside there was no food anywhere surrounding the building. Then called the store I ordered from and they sent out a new order. The second order did not arrive as well and did not receive a tracking number or anything. Then asked for a refund for the food I didn’t receive and was told that it was not possible because the food had been delivered and they had tried to call me multiple times. Then proceeded to show them proof of my phone log that showed no missed calls and was told this wasn’t enough proof to qualify for a refund. I double checked to see if I put the address and phone number in correctly and I had. Worst part is they can provide no proof of trying to call me or where the order was dropped off outside of my building. Truly one of the worst experiences I’ve ever had with a business and the utter lack of care I received as a repeat customer is very disappointing. Being blamed for their mistake as well is completely upsetting and I cannot believe I am expected to pay for a service I never received. Will never be ordering from them again and would recommend anybody who wants to order through this service to RUN AWAY.

Developer Response
Good morning,we already replied to your emails and explained everything to you.If you have any further questions, feel free to send an email to support@lieferando.de.Kind regardsMarkusTeam Lieferando.de
HORRIBLE
04/18/2023

Briennalunde

one of the worst food delivery services I’ve ever used. Ordered delivery through their website and went outside when the website notified that my food was delivered. Received no phone calls from anybody and when I went outside there was no food anywhere surrounding the building. Then called the store I ordered from and they sent out a new order. The second order did not arrive as well and did not receive a tracking number or anything. Then asked for a refund for the food I didn’t receive and was told that it was not possible because the food had been delivered and they had tried to call me multiple times. Then proceeded to show them proof of my phone log that showed no missed calls and was told this wasn’t enough proof to qualify for a refund. I double checked to see if I put the address and phone number in correctly and I had. Worst part is they can provide no proof of trying to call me or where the order was dropped off outside of my building. Truly one of the worst experiences I’ve ever had with a business and the utter lack of care I received as a repeat customer is very disappointing. Being blamed for their mistake as well is completely upsetting and I cannot believe I am expected to pay for a service I never received. Will never be ordering from them again and would recommend anybody who wants to order through this service to RUN AWAY.
Developer Response 04/20/2023
Good morning,we already replied to your emails and explained everything to you.If you have any further questions, feel free to send an email to support@lieferando.de.Kind regardsMarkusTeam Lieferando.de

Your Lieferando app has a brand new look! Based on your feedback, we improved the design. It’s easier than ever to order what you want – from groceries to delicious meals. There are now more search options and filters, and we also improved the navigation speed. On top of that, we added new features like: - Loved in your area Browse the most popular categories in your neighbourhood. - Bigger menu images See what’s on offer at a glance. Like the look of something? Press ‘+’ to add it to your basket. - Your cravings, saved Your last order is saved for you, so you can come back to it anytime. There are more exciting features coming up in the near future, so make sure you update your Lieferando app regularly! Questions or tips? Contact us: iosapp@takeaway.com

Version 36.21.1

Feb 17

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Location
- Identifiers
- Usage Data
- Diagnostics
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Search History
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- User Content