McDonald's 4+

I Always Loved it until Today!

I ordered 3 McChicken sandwiches with the mobile app, 2 original, 1 plain. After paying, I went to pick up my order and I was given 3 original sandwiches. I told the person at the counter that one should have been plain, however they said it came through the mobile app as 3 regular sandwiches. I know I ordered the correct items that I wanted. There should be a way to able to check before paying, what you actually ordered instead of being forced to get what is given to you without the option of being able to check first. When I went to contact McDonald’s using the app, during this process it required that I give them the location of the restaurant. As I tried to enter the location of the restaurant, I had to go back and finish putting in my contact information. By going back, the screen was cleared of all my typing and I was forced to start all over again! The anger grew! The app was really screwed up and I swore off McDonald’s because I always order from the mobile app. The mobile app gives deals, price discounts, and other specials which you don’t get when you walk into the restaurant. I am done with McDonald’s! There are too many other fast food places that serve excellent food. I have always given McDonald’s and the McDonald’s app 5 stars. Those days are now over.

Developer Response ,

Sorry about your order! To help us improve, please provide the location here: https://www.mcdonalds.com/us/en-us/contact-us/restaurant-feedback.html/

Don’t turn your screen off

I recently had to place an order three times because the app timed out when my screen went to sleep. Thankfully it only charged me once.
I placed the initial order on our way to the restaurant. My screen turned off on the way there after placing the order. When we arrived at the restaurant there was no record of my order in the app. My debit card was recently destroyed so Apple Pay was the only option until my new card came in. So I tried to place the order at the restaurant, but the entire app had timed out meaning I had to log in again. For some reason it wouldn’t log me in. I kept getting error messages. We were in a hurry so I had to leave the restaurant. The app started working again when we got home and since my husband had promised our toddler nuggets, I went back out to get the meal (I really didn’t mind). Since I was having issues ordering at the restaurant, I placed the order at home and then drove over. Again, the order was not on record. Thankfully the entire app didn’t time out and I was able to place the order at the restaurant. Took them 25 minutes to get my food out to the car.
I doubt I will use the app again. It was such a hassle and took so much longer than the drive through or even ordering through door dash. Other stores, like chick fil a, have figured out how to let people place an order before getting to the restaurant. It doesn’t seem like it’d be a difficult thing to do.

UPDATE Newest app version has issues

This app is usually perfect but recently it has been updated to a new look and payment system and it has been buggy and inconsistent since. One morning, I ordered and saw I accidentally put an extra hashbrown in my order. The old app let you change or even cancel your order after submitting, but not this new one. Once you submit your order, that’s it. The old method was much better. Even more frustrating, the banner at the bottom of the app to review your bag before going to check out completely bugs out and remains a white box that you can’t press and there is no way for me to get to the cart to complete my purchase. The app was perfect before, but now I can’t modify my orders or even get to checkout because of the new design choices. “If it ain’t broke, don’t fix it!” UPDATE: This happened to me again. I checked my cart on check out, but then it told me that my total was updated from $7 to $9. I press the review button to go back. I remove the extra item. I press pay. The final total says $7. But after confirmation, it shows I paid $9 again and got more food than I wanted. I pressed Review and it still bugged out. So I’m dropping from 2 stars to 1 until this app goes back to the way it was before.

Developer Response ,

We're sorry about the difficulties you've had. Since we want your experience to be a flawless one, we appreciate you bringing this to our attention. We'll make sure to let the appropriate team know. Thanks!