Taco Bell Fast Food & Delivery 4+

Horrible app! Horrible, embarrassing experience!

I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue .

Developer Response ,

That sounds like a terrible experience, and we apologize that our app was at the root of it. Please message the Taco Bell page on Facebook, or tweet us @tacobell.

Way, way better now. Solid app.

I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts!

I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great.

Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature.

Can’t buy anymore

The app work fine the first month or two I used it however after the local Taco Bell renovation ( that started several months ago) I have not been able to place an order online. At first it made sense they were closed. However it’s been months since they started taking orders in person and I have yet to be able to place a successful order. At first it was no orders at all (despite the fact they were open and taking customers orders in person) then I could only select the drive thru ( despite the fact that I’ve been taking in orders for walking customers and I see other people picking up online orders. Most likely for third party apps), and now that an option for in-store pick up has become available every time I try to make a purchase with an error occurs and it fails to taking my order even after manually updating the app ( this is in spite of nothing changing on my end). The fact that for months I have not been able to place an order and that literally every arbitrary roadblock has been cleared the first party Taco Bell app is now unavailable to take my order. I’m only giving it a two star instead of one is because it did work for some time and I was able to take advantage of the rewards the app offered. But this app has failed me for the last time and with several different food options within a five minute walk I think I’ll just move on not only from the app but from Taco Bell in general.

Developer Response ,

We'll look into this issue for you. Please send us a note at DigitalSupport@TacoBell.com so that we can follow up.