Taco Bell Fast Food & Delivery 4+

Logging in and ordering off the app is easy and user friendly. Once the order is done is where the problems begin. First notice (on the progress bar above order) from the app is your Taco Bell order has been received. The second notice isn’t always true. It says “our taco wizards have started working on your order”. Nope! I’ve placed 3 app orders and only one was being prepared like the app said. When we arrived at the Taco Bell to pick up our other two orders no one was working on our order. No one was at the cash register but when I could get one of their busy employees (not a dig, the employees work hard) to take notice they said the order was still at the cash register. How? The app said it was being prepared. We Paid in Advance. Why is our order being treated like one ordered in store? It should go to a screen of one of their “taco wizards” if ordered online. Not a vacant cash register. Hardly anyone at this Taco Bell uses cash. When the app and the store get on the same page it will probably be a five star app.
*****I received a response from the developer. They didn’t read my review correctly because the first thing I said was “Logging in on the app and ordering is easy and user friendly.”

****UPDATE
Whatever problems the app had seems to be fixed. No problems the last 3 times I’ve ordered. Gets Five Stars!

Thanks for the love. ❤️🌮📱

About a year ago I started using the Taco Bell app 2-4 times a month to order ahead and I was surprised by how great it was. Easy to log in, menu was laid out intuitively, the checkout flow was pretty good and I could favorite items I had customized to reorder later. Over the last six months the app has been going downhill. The menu now has a loading wheel anytime I go between menu items or go back to a category. Something changed on the backend and it now takes way longer than it should to navigate around the app because the loading wheel pops up as each screen loads. The login used to be one tap for Sign In With Apple, now when the app logs me out it is multiple taps to log in with Apple. Checkout has gotten slower as well. I pay with Apple Pay and I have to tap 3 or 4 times to just pay and then there is a 20 second loading while my order goes through and I have to keep the app open as it does this or my order doesn’t go through. What happened? The app was great and now it is clunky, slow, and too many taps per action.

Also, I can apply a reward from the rewards screen but when I’m viewing my cart I can’t see what rewards I have and I have leave my cart and go to my rewards screen to find out if I have anything to apply to my order.

Six months ago I would have given the app 5 stars and now I give it 3 because I like how intuitive the menu is, but now so much is working like a 2 star app.

If you're having issues with our login feature, please try again with your Wi-Fi disabled. You'll also need to go to Settings > Safari > Clear Website History and Data.

I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue .

That sounds like a terrible experience, and we apologize that our app was at the root of it. Please message the Taco Bell page on Facebook, or tweet us @tacobell.