Raising Cane's Chicken Finger‪s‬ 4+

It’s very easy to use, and I particularly liked that I could go back and change the pickup time before finalizing the order. And of course, it gets me Canes deliciousness faster. :)

Only suggestion is that the location tracker is perhaps too sensitive. I live fairly close to the restaurant and put in an order for a set time (about 45m later) with the tracking option on. But as soon as a picked up my phone a little later, the app thought I was approaching the restaurant.

We appreciate the suggestion, Megela, as we’re always looking to improve. We love our Caniacs, and we appreciate the feedback!

It’s really cool that you can finally order ahead at Canes, but this app needs serious work. I made an account and three times it said there was an error and it couldn’t make it. So then, I try it again and it says there is already an account under that email. So I then try to log in with my email and password but when I pressed “log in” it would load for less than a second and then not log me in. I tried it 10 times until finally it said my email and password didn’t match, so I assumed I put in the password wrong and went to change my password. I put in my email so it would send the password change, but it came up with a red error that literally just
Said [object Object] like what??? And it didn’t send the email confirmation. Once again if they can fix some issues with logging in this would be a great app.

We hate when that happens! Please reach out to our Customer Relations team so they can assist your further. They can be reached by going to hicanes.com

The app’s geo tracking is awful. There needs to be an “I’m here” button or there is no purpose to this whole curbside thing. It’s buggy and always sits at pending especially if you place the order at like 11:00 to be ready at 5:00. There’s also no way to add an extra item from the meal screen so it’s always a hassle trying to add items from the extras screen. I get that the response is always to leave the app open with geo tracking enabled for the order, but that’s just simply bad app design. To make it more convenient for customers, especially for those that order ahead, there needs to be some way for the customer to indicate that they are either on their way, or at the restaurant. Overall, the design looks like it kept mainly the staff and IT system in mind, which is a good thing, but not much consideration for the customer’s convenience.

We appreciate the suggestion, Miizukin, as we’re always looking to improve. We love our Caniacs, and we appreciate the feedback!