foodora - Food Delivery

Name: foodora - Food Delivery
Rating: 4.5 (837 reviews)
Author: OnlinePizza Norden AB

Quick food & grocery delivery

Only for iPhone

Free

837 Ratings
Ages

4+
Years
Category

Food & Drink
Developer

OnlinePizza Norden AB
Language

EN
+ 16 More
Size

296.1
MB

iPhone

We know where you can find the flavours that fit you. If there's one thing we know it’s food delivery. It’s our mission to bring tasty food from your favourite local restaurant right to your door so you can eat good food everyday. We'll go the extra mile to make your order the greatest food experience in the world. Hungry for wood-fired pizza, a classic burger or the freshest sushi? We know the best food for every cuisine that your city has to offer. foodora is the best food delivery and take away service in your city -- so let's take the first bite!

Ratings & Reviews

4.5

out of 5

837 Ratings

Hands down worst customer service
07/24/2024

mmmmmmengsun
During my first visit to Stockholm, I had to order food delivery to my hotel due to work commitments. The app indicated that my order was delivered, but the hotel staff never received it. When I reached out to the Help Center, I received a generic response that seemed like a template, claiming that my issue was a "recurring one" and that a refund could not be issued. This response was nonsensical since it was my first-ever order with the service. Clearly, no investigation was conducted. Believing it might be a bug, I ended the conversation and initiated a new one. However, I received the exact same automated response repeatedly, without any chance to explain my situation. Eventually, I connected with a real person who seemed to be looking into the issue but ultimately gave me the same response. The representative's attitude was dismissive and rude, stating, "we will not change our decision to issue a refund."This experience has been utterly frustrating and disappointing. I expected better customer service and resolution from the company.
Hands down worst customer service
07/24/2024

mmmmmmengsun

During my first visit to Stockholm, I had to order food delivery to my hotel due to work commitments. The app indicated that my order was delivered, but the hotel staff never received it. When I reached out to the Help Center, I received a generic response that seemed like a template, claiming that my issue was a "recurring one" and that a refund could not be issued. This response was nonsensical since it was my first-ever order with the service. Clearly, no investigation was conducted. Believing it might be a bug, I ended the conversation and initiated a new one. However, I received the exact same automated response repeatedly, without any chance to explain my situation. Eventually, I connected with a real person who seemed to be looking into the issue but ultimately gave me the same response. The representative's attitude was dismissive and rude, stating, "we will not change our decision to issue a refund."This experience has been utterly frustrating and disappointing. I expected better customer service and resolution from the company.
Avoid - horrendous new user experience and useless customer service
Jun 20

aa718295027
I’ve had my phone number for 2+ YEARS and it runs out the previous person who had my phone number YEARS ago had a foodora account — so when I signed up and tried to apply vouchers meant for new customers, they would not work. Had to waste time speaking to 4 different customer service people via two mechanisms (first their chat function in-app, then they made me start the process over again via emailing support) — and after all that, there was no resolution and they refused to even grant me a different voucher of similar value, despite 100% of this issue being their stupid app’s fault. Deleted app without ever ordering. AVOID!!!!!
Avoid - horrendous new user experience and useless customer service
Jun 20

aa718295027

I’ve had my phone number for 2+ YEARS and it runs out the previous person who had my phone number YEARS ago had a foodora account — so when I signed up and tried to apply vouchers meant for new customers, they would not work. Had to waste time speaking to 4 different customer service people via two mechanisms (first their chat function in-app, then they made me start the process over again via emailing support) — and after all that, there was no resolution and they refused to even grant me a different voucher of similar value, despite 100% of this issue being their stupid app’s fault. Deleted app without ever ordering. AVOID!!!!!
The map will send your orders to the wrong restaurant
05/10/2023

Tim8709L
I clicked on a restaurant near me for a pickup order. The map instead loaded a different restaurant (Same chain, different location) and then sent the pickup order to a restaurant 45 minutes away.Foodora customer service refuses to take responsibility for this issue, even though I have been able to replicate the error on multiple devices. The customer service department states that it is not their responsibility to ensure that the locations of restaurants on their own maps actually correspond to the locations of real restaurants.Use another service.
The map will send your orders to the wrong restaurant
05/10/2023

Tim8709L

I clicked on a restaurant near me for a pickup order. The map instead loaded a different restaurant (Same chain, different location) and then sent the pickup order to a restaurant 45 minutes away.Foodora customer service refuses to take responsibility for this issue, even though I have been able to replicate the error on multiple devices. The customer service department states that it is not their responsibility to ensure that the locations of restaurants on their own maps actually correspond to the locations of real restaurants.Use another service.
Can’t verify anything?
10/17/2024

malib00
This is the worst app I’ve ever used the customer service is terrible and so beyond unhelpful I am thoroughly disappointed in the service (or better to say lack of) that I received. I have tried everything to verify a phone number, I did the same thing as the person next to me yet somehow theirs works and mine doesn’t. I can’t believe someone was able to open a business with such a horrid application to go with it. I have used every other food delivery service in multiple countries and never have I run into one that is so useless.
Can’t verify anything?
10/17/2024

malib00

This is the worst app I’ve ever used the customer service is terrible and so beyond unhelpful I am thoroughly disappointed in the service (or better to say lack of) that I received. I have tried everything to verify a phone number, I did the same thing as the person next to me yet somehow theirs works and mine doesn’t. I can’t believe someone was able to open a business with such a horrid application to go with it. I have used every other food delivery service in multiple countries and never have I run into one that is so useless.

We're always working hard to optimize our app with the latest technologies and best new features. This version includes a number of UI/UX improvements as well as stability enhancements. Enjoy!

Version 25.50.1

1d ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
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The following data may be collected and linked to your identity:
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- Usage Data
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- Other Data

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More by OnlinePizza Norden AB

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foodora - Food Delivery

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Ratings & Reviews

What’s New

Version 25.50.1

App Privacy

Data Used to Track You

Data Linked to You

Accessibility

Information

More by OnlinePizza Norden AB

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