Ever since an update about two months ago (I’ve been using the app for two years fine until now) the app now has problems with scheduled charging. If I have an existing schedule of 12am-6am to charge to 60% with the car plugged in, the next morning it will have charged to 60% just fine. However, if I want to now charge at 11am-3:30pm (because the sun is out producing free energy) and it’s not yet reached 11am, I change the app times to the new schedule. When 11am comes, the app shows the schedule is ready and car plugged in and it doesn’t charge at 11am. It says “plugged in not charging”. I can replicate this and the only fix is when I open the driver’s door the car suddenly realizes it was supposed to be charging and then starts charging. I have screen shots but cannot add them to this review. The other way to “kick start” the charging is to remotely lock or unlock the car AFTER the schedule change. So that tells me the scheduled Charging is not queuing the car when you save it in the app, but when you unlock the car, it sends that data to the car and then realizes that a schedule change was applied and then it starts charging. The app now just on its own will toggle off schedule charging and that is horrible because after coming home and plugging in at 4 PM in California it starts charging from the grid at $.84 a kilowatt instead of a midnight for $.09 and it’s just randomly the app will just toggle off on its own. Come on Volvo fix this.
Dear customer, we appreciate your detailed feedback and we are sorry to hear about the issues you encounter regarding the scheduled charging. It’s concerning to hear that the app isn't queuing the charging as expected, and we understand how this affects your energy savings. Your insights are invaluable, and we'll send them to our development team for further investigation and improvements.