Resident Portal Mobile

Name: Resident Portal Mobile
Rating: 4.9 (233440 reviews)
Author: Entrata, Inc.

Lifestyle

Only for iPhone

Free · Designed for iPhone

233K Ratings
Ages

4+
Years
Category

Lifestyle
Developer

Entrata, Inc.
Language

EN
+ 4 More
Size

174.6
MB

iPhone

The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone. Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications with the app (see below for a list of key features). Much of the ResidentPortal app is configurable by the property in which you live. Property settings include, but are not limited to, payment methods, payment days, full balance payment requirements, or maintenance request availability. If you have feedback, suggestions or bugs about the app itself, please email rpapp@entrata.com, we would love to hear from you! ResidentPortal App Features: • Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used. • Add/Delete Recurring Payments - Easily schedule new auto-payments ensuring your rent will never be late. • Pay by Voice - Allows you to quickly pay rent by searching 'Pay My Rent' from Spotlight Search and linking directly to the make payment screen in the app. • One-Tap Pay - Pay rent with a single tap right from your smartphone. The app remembers your last used payment method and knows your exact balance due. • RentNotify - Sends push notifications to your device, reminding you to pay rent. • Contact Property - Contact your property directly from the app. The app automatically routes your call to the appropriate after-hours number when the office closes. • Submit Maintenance Requests - Submit a maintenance request right from the app. • Take a Picture of the Problem - Use your smart phone's camera to take a picture of the maintenance issue without leaving the app. • Inspections - Complete move-in, maintenance, and other inspections right from your mobile device. • Reserve Amenities - Schedule amenities at your property. • Touch ID Login - After initial setup, securely log in to the app by scanning your finger print. • Face ID Login - Authenticate with your face with iPhone X+. • 3D Touch Support - Quickly pay rent, submit a maintenance request, or view your balance by tapping and holding the app icon. Please note: The ResidentPortal App is only for residents of properties using Entrata's ResidentPortal and ResidentPay products.

Ratings & Reviews

4.9

out of 5

233K Ratings

Good Customer Service
02/09/2021

Estela R104
Happy 2021!!! Jacqui is always great in rendering an impeccable service. Well deserved promotion! I want to give a shout out to Jordan as well!!! He is always very cordial and well informative assisting me with my issue and inquiries. He is always warm, friendly and professional in dealing with tenants both in person and over the phone. Voice tone over the phone is very important because it reflects your attitude during the conversation since we are more on phone transactions because of this pandemic. He would easily pass the 24 Hr window in addressing issues given on your portal... even respond within less 30 mins. I havent finished writing this review ... he called and followed up in a heartbeat! Excellent customer service is not even just a skill, it is a gift. Either you have it or you dont.
Good Customer Service
02/09/2021

Estela R104

Happy 2021!!! Jacqui is always great in rendering an impeccable service. Well deserved promotion! I want to give a shout out to Jordan as well!!! He is always very cordial and well informative assisting me with my issue and inquiries. He is always warm, friendly and professional in dealing with tenants both in person and over the phone. Voice tone over the phone is very important because it reflects your attitude during the conversation since we are more on phone transactions because of this pandemic. He would easily pass the 24 Hr window in addressing issues given on your portal... even respond within less 30 mins. I havent finished writing this review ... he called and followed up in a heartbeat! Excellent customer service is not even just a skill, it is a gift. Either you have it or you dont.
Inspection reporting is so bad it feels malicious
Jan 7

A concerned tenant11111
I haven’t used much of the other parts of the app, so I can’t really say much about it other than it does what it needs to well enough. That cannot be said about the inspection report. For one, there is a 200 character limit on report items, which is not stated anywhere in the UI. In addition, there is another issue; semicolons get replaced with a space, which could change the meaning of what a report item says. Photo uploading is absolutely garbage. It does not automatically save photos, and sometimes fails to ask you to save before exiting. And when it does ask you to save, sometimes it simply won’t save. Or it will “double save” doubling all of the photos. When it does this is entirely arbitrary. This app has single-handedly turned what could’ve been performed in a few hours into a multi day time crunch (the inspection had to be completed 48 hours after receiving notice). As a computer programmer myself, these issues make absolutely no sense. I don’t want to claim that this is maliciously done, but it is very difficult for me to understand how something this broken in this many ways could be shipped as a product without having these issues fixed. Especially since this app has been around for a while.
Inspection reporting is so bad it feels malicious
Jan 7

A concerned tenant11111

I haven’t used much of the other parts of the app, so I can’t really say much about it other than it does what it needs to well enough. That cannot be said about the inspection report. For one, there is a 200 character limit on report items, which is not stated anywhere in the UI. In addition, there is another issue; semicolons get replaced with a space, which could change the meaning of what a report item says. Photo uploading is absolutely garbage. It does not automatically save photos, and sometimes fails to ask you to save before exiting. And when it does ask you to save, sometimes it simply won’t save. Or it will “double save” doubling all of the photos. When it does this is entirely arbitrary. This app has single-handedly turned what could’ve been performed in a few hours into a multi day time crunch (the inspection had to be completed 48 hours after receiving notice). As a computer programmer myself, these issues make absolutely no sense. I don’t want to claim that this is maliciously done, but it is very difficult for me to understand how something this broken in this many ways could be shipped as a product without having these issues fixed. Especially since this app has been around for a while.
Accessibility issues with latest version of resident portal app.
12/08/2024

ameliapelli95
I am running iOS 18.1.1 with the VoiceOver screen reader. There are a number of issues with the payments tab in resident portal using a screen reader. First, I attempt to double tap the expand button for the payment methods selector. This gesture for a blind or low vision user does not work. Furthermore, I have to turn on Screen, recognition and image recognition for the Apple Pay and money order options to even be visible with voiceover. Note, that these issues started with the adoption of the new one tap payment system. Likewise, I double tap the other payment amount button to key in a custom value, And this cannot be selected using the typical voiceover gesture either. I contacted customer service and was told that no support was provided for residence, even though accessibility in the ability to pay rent independently are essential functions. There should be a system in place to reach a developer if accessibility issues arise. Do better, Entrata. This was working correctly in the previous version, and I do not understand why accessibility had to be broken with the latest addition. Also, if I double tap the memo button to add a payment note, the screen is not read off at all, and the keyboard does not appear.
Accessibility issues with latest version of resident portal app.
12/08/2024

ameliapelli95

I am running iOS 18.1.1 with the VoiceOver screen reader. There are a number of issues with the payments tab in resident portal using a screen reader. First, I attempt to double tap the expand button for the payment methods selector. This gesture for a blind or low vision user does not work. Furthermore, I have to turn on Screen, recognition and image recognition for the Apple Pay and money order options to even be visible with voiceover. Note, that these issues started with the adoption of the new one tap payment system. Likewise, I double tap the other payment amount button to key in a custom value, And this cannot be selected using the typical voiceover gesture either. I contacted customer service and was told that no support was provided for residence, even though accessibility in the ability to pay rent independently are essential functions. There should be a system in place to reach a developer if accessibility issues arise. Do better, Entrata. This was working correctly in the previous version, and I do not understand why accessibility had to be broken with the latest addition. Also, if I double tap the memo button to add a payment note, the screen is not read off at all, and the keyboard does not appear.
Awful customer service
06/28/2023

Someone is messing up
I got a new phone. Transferred my old iPhone to my new iPhone and resident portal stopped working, saying that my password is invalid now. So I retyped my password in and it said I have 9 more attempts left. So I went to my old phone and tried, again “wrong password”. I then went to the “forgot password” screen and put my email address in. I have done that 3 times so far today and in 6 hours have not received a single password reset email. In all reality I should not need to reset my password to begin with because it has been the same password for 4 years. I also went into the resident portal website to try contacting support. There is no phone number, only a way to send a message, which I did and again, no response. Now I only have 3 attempts to use my right login information before it locks my account and rent is due on the 1st. ALL OF MY LOGIN INFORMATION IS CORRECT, I ONLY CHANGED PHONES AND NEITHER WILL WORK NOW. I shouldn’t need to change my password, but that doesn’t work anyways, they aren’t good at responding to their messages for customer support.
Awful customer service
06/28/2023

Someone is messing up

I got a new phone. Transferred my old iPhone to my new iPhone and resident portal stopped working, saying that my password is invalid now. So I retyped my password in and it said I have 9 more attempts left. So I went to my old phone and tried, again “wrong password”. I then went to the “forgot password” screen and put my email address in. I have done that 3 times so far today and in 6 hours have not received a single password reset email. In all reality I should not need to reset my password to begin with because it has been the same password for 4 years. I also went into the resident portal website to try contacting support. There is no phone number, only a way to send a message, which I did and again, no response. Now I only have 3 attempts to use my right login information before it locks my account and rent is due on the 1st. ALL OF MY LOGIN INFORMATION IS CORRECT, I ONLY CHANGED PHONES AND NEITHER WILL WORK NOW. I shouldn’t need to change my password, but that doesn’t work anyways, they aren’t good at responding to their messages for customer support.

• AI-Powered Maintenance Chatbot: Register work orders faster and more efficiently with our new AI-powered chatbot (available for properties contracted with Maintenance AI). • Technician Details Added: View the technician’s name and photo for a clearer understanding of who’s handling your Maintenance Request (available for properties contracted with Maintenance AI). • EZ Enroll Upgrades: Experience smoother insurance management with improvements to policy effective dates and insured occupant handling. • General Improvements: Behind-the-scenes bug fixes and performance enhancements for a better app experience.

Version 5.62.0

Dec 17

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Identifiers
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data