The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone.
Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications with the app (see below for a list of key features).
Much of the ResidentPortal app is configurable by the property in which you live. Property settings include, but are not limited to, payment methods, payment days, full balance payment requirements, or maintenance request availability.
If you have feedback, suggestions or bugs about the app itself, please email rpapp@entrata.com, we would love to hear from you!
ResidentPortal App Features:
• Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used.
• Add/Delete Recurring Payments - Easily schedule new auto-payments ensuring your rent will never be late.
• Pay by Voice - Allows you to quickly pay rent by searching 'Pay My Rent' from Spotlight Search and linking directly to the make payment screen in the app.
• One-Tap Pay - Pay rent with a single tap right from your smartphone. The app remembers your last used payment method and knows your exact balance due.
• RentNotify - Sends push notifications to your device, reminding you to pay rent.
• Contact Property - Contact your property directly from the app. The app automatically routes your call to the appropriate after-hours number when the office closes.
• Submit Maintenance Requests - Submit a maintenance request right from the app.
• Take a Picture of the Problem - Use your smart phone's camera to take a picture of the maintenance issue without leaving the app.
• Inspections - Complete move-in, maintenance, and other inspections right from your mobile device.
• Reserve Amenities - Schedule amenities at your property.
• Touch ID Login - After initial setup, securely log in to the app by scanning your finger print.
• Face ID Login - Authenticate with your face with iPhone X+.
• 3D Touch Support - Quickly pay rent, submit a maintenance request, or view your balance by tapping and holding the app icon.
Please note: The ResidentPortal App is only for residents of properties using Entrata's ResidentPortal and ResidentPay products.
Happy 2021!!! Jacqui is always great in rendering an impeccable service. Well deserved promotion! I want to give a shout out to Jordan as well!!! He is always very cordial and well informative assisting me with my issue and inquiries. He is always warm, friendly and professional in dealing with tenants both in person and over the phone. Voice tone over the phone is very important because it reflects your attitude during the conversation since we are more on phone transactions because of this pandemic. He would easily pass the 24 Hr window in addressing issues given on your portal... even respond within less 30 mins. I havent finished writing this review ... he called and followed up in a heartbeat! Excellent customer service is not even just a skill, it is a gift. Either you have it or you dont.
If your property uses this, don’t sign the lease.
Traumatized at Muntage.
My current property I’ve lived at for 4 years. 1 1/2 years in they switched to this because their book keeping was horrendous. Causing people who actually paid on time to get false evictions. First set of management and workers were good about using this and also posting the receipts to our doors for our records. Now, good luck. Property management has the control to just delete everything. I can only see my payments through the portal from May of this year. Not any further back. To add to that, property managers will access the portal and delete maintenance requests whether they were addressed or not. Like I can not see any past maintenance requests at all. It’s shady. It’s bad enough the property is toxic enough but Entrata is only enabling the power tripping managers to hide their lack of work. It should not give managers the power to delete work orders from however long ago, completed or not. And the fact that you cannot go past a year, if that, to see your full ledger of charges is dirty. And I wish it was easier to get a hold of someone helpful within Entrata’s customer service but it’s not surprising that the automated menu hangs up on you. For Entrata:Don’t give properties these powers. Do better for tenants. Especially those of us living in horribly managed complexes that are barely inhabitable. Hold the bigger guys accountable not the people living paycheck to paycheck. Feel free to reach out to me if you would like this review to be revised with a better rating. 😐
Payment Interface Flaw
JustMyHumbleOpinion26
First, the portal is OK with certain functions like maintenance requests, and seeing messages from the landlord. That’s about it with the pros! On to the CONS of the portal especially when it comes to payment processing. In my situation I split the rent with someone else who also has their payment account in the portal. The problem comes down to when you switch from one payment account to the other, AND edit the dollar amount. When you use the drop down menu for your payment accounts and select a different account, then enter a different dollar amount and click save it would appear initially that you have chosen the payment account you want to use since it’s the only one that now appears on the payment submit screen. HOWEVER, you have to check the circle again in order for it to be used. In my case, I clicked Submit Payment and the wrong payment account was used by defaulting to the previous account. This resulted in me having to pay an $85 NSF fee. So, if you plan on using the payment portal with multiple payment accounts then be sure to click the circle twice. Once on the drop down menu, and again on the payment submit screen. The property manager refused to refund the fee, and claims no responsibility. This was my experience, and going forward I would highly recommend using money orders instead of technology in my opinion.
Inspection reporting is so bad it feels malicious
A concerned tenant11111
I haven’t used much of the other parts of the app, so I can’t really say much about it other than it does what it needs to well enough. That cannot be said about the inspection report. For one, there is a 200 character limit on report items, which is not stated anywhere in the UI. In addition, there is another issue; semicolons get replaced with a space, which could change the meaning of what a report item says. Photo uploading is absolutely garbage. It does not automatically save photos, and sometimes fails to ask you to save before exiting. And when it does ask you to save, sometimes it simply won’t save. Or it will “double save” doubling all of the photos. When it does this is entirely arbitrary. This app has single-handedly turned what could’ve been performed in a few hours into a multi day time crunch (the inspection had to be completed 48 hours after receiving notice). As a computer programmer myself, these issues make absolutely no sense. I don’t want to claim that this is maliciously done, but it is very difficult for me to understand how something this broken in this many ways could be shipped as a product without having these issues fixed. Especially since this app has been around for a while.
• General & Security Improvements: Internal API enhancements to improve security, stability, and overall app experience.
Version 5.64.1
The developer, Entrata, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Financial Info
Contact Info
User Content
Identifiers
Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Usage Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Entrata, Inc.
Size
169.5 MB
Category
Lifestyle
Compatibility
Requires iOS 13.0 or later.
iPhone Requires iOS 13.0 or later.
iPod touch Requires iOS 13.0 or later.
Mac Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
