It never fails that I forget to send something at the last minute until I pick up my phone and see a notification. So, I just open the app. It’s extremely intuitive and easy to navigate. In my use case, I had to send a gift to my sister same-day because I forgot it was her birthday. Immediately went to the app because flowers is an easy default gift. Opened the app and was presented with a number of options that corresponded with your typical standard events and needs. Scrolling, nav, and different search filters are easy and intuitive. Found something easy immediately and clicked. Address can be auto populated if you click “Copy” from your separate phone contacts app. Before deciding “Checkout” I was able to go back to my message to edit. I used Apple Pay so I could just auto populate from my existing payment methods. I also have the options for txt updates to make sure that the flowers are delivered. Entire process (from open app to submit) took less than five minutes. One piece of constructive feedback - for bouquets please list the exact flowers being used and provide option to add/remove certain flowers, or customize for an added fee (“extra sunflowers”) . Kind of like pizza apps (“extra pepperoni”). Sometimes people are allergic to certain things. I just ordered something standard hoping that my high-maintenance critical perfectionist sister doesn’t find some bizarre flaw. Otherwise, I’m extremely happy with the app. No bugs, freezes, or issues with payment and promised delivery.

App is not user friendly and not intuitive. Tried placing an order for several days. I was using Apple Pay which is an option in the app and when I pressed pay, nothing happened. I called the help line and they told me what I already knew which is that the order was not placed. Meanwhile I tried explaining that the items are sitting there in my cart and that there is no order number because the order would not take. After trying an alternative payment (adding credit card info) it came up saying “the country cannot be empty” but did not take you to where it needed to be filled in. So I finally went into edit my profile and saw that the country along with city and zip are not filled out. The app should have been intuitive enough to state that originally from the beginning and automatically take me to that specific location that was holding up the order. If you want peoples business, then your app should not be a deterrent, but rather a smooth transaction that would make you want to come back again. Although I was finally able to play lace the order, it was a disappointing experience.

I made an order a week ago, and had it scheduled for a delivery today! I have tried everyday since September 1 to place an order for September 23, but it idk if it was the system or my phone but it wouldn’t let me place an order until September 16, The slot was finally open for me to place a delivery. Everything looked right, Arrival September 23. During Business hours. This morning I woke up with a text that my delivery date changed to September 24! Then it kept going back and forth from September 23, to 24, back to 23. By the end of the Business day, the recipient had already gone home, with no flowers! I called customer service twice for an update and they kept saying “it should be there within the hour, or shortly” The office is now closed and I call back now requesting a refund because they said they are gonna deliver tomorrow, and the thing is my recipient isn’t gonna be home tomorrow. That’s why I requested this specific date. Why ask when things should be delivered if it isn’t gonna be delivered when it should be. Now customer service lady over here goes to ask me “so how do you wanna resolve the issue on your order”. Like excuse me, what? I have never been so disappointed and angry with a delivery. I usually am pretty patient, but this was a special occasion, and the delivery hadn’t arrive when it should, and customer service was horrible, and totally didn’t need the attitude from M, like it was my fault or something. Ughhh! Just so angry!!!

So I came across the App & decided to send my new girlfriend (Who is a veterinarian) a Christmas stuffed animal coming out of a chimney like Santa. This was for a very special event concerning adoption of animals for Christmas so I thought it would be perfect. I placed my order using the app quite easily at 10am on the day of the event. I paid & expected same day delivery. The delivery was never made & the next morning I called to find out what had occurred. The person I spoke to apologized & said it would be delivered that 2nd day. I received a “We’re sorry” canned message from the CEO which also included a $20 coupon for the mishap. However I was given only 1 day to place another order (how ridiculous!). GUESS WHAT? No delivery occurred the 2nd day either. I called again & this operator informed me that the previous operator, for whatever reason, did not initiate the order. The operator did refund half my purchase ($45) & I was told it can take 2 billing cycles to show up. (Again ridiculous! They can take your money almost immediately but an instant refund!? Forget t). The order was placed again & My recipient was called & apologized to. Finally 5 days after the event, my girlfriend receives Xmas flowers and not the stuffed animal I originally ordered. So very poor & unacceptable execution. I will never use 1-800Flowers again. I can’t afford to take the chance of improper mistakes... 3 strikes & your out!