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Ratings and Reviews
Best taxi in Russia
In Moscow and St. Petersburg, you can get taxi within 5 min anywhere anytime. You also can track taxi before arrived, while driving and afterwards.
The most important parts is you can pay in credit or cash. Cash was batter in my experience. Uber driver can overcharge after say goodbye. It takes hours or days to take back just 7bucks. In my experience, It was one hour plus three days. If you pay in cash, there will be no such problems. Just don’t forget to round up your pay as tip. And they may not have changes.
I’m very happy with my 6 yandex taxi rides of my Russia trip.
Random charges and Terrible app use and customer experience
The app keeps failing to derive payment from Apple Pay. I had to finally install a credit card directly. Even then it would sometimes work and sometimes not. When I called my bank, thinking they might be the problem, they said they see changes coming through form Yandex, which they approve but the merchant keeps declining. Randomly I would see a charge appear stating I have balance due and I can’t use the app until I pay it off. Not having an alternative, I would pay the stated balance and write a note to customer service, who don’t get back for days, if at all. Also, the app often picks up incorrect “current location” for user. The estimated arrival timings for cabs are often incorrect. And above all, the shown estimated for requesting is cab is almost always less than what is actually charged by almost 30-50%! I feel cheated and I would never use this app if I had or knew of alternatives while visiting Moscow on a short trip.
The worst customer service ever
It doesn’t deserve even 1 star. I was charged wrong amount and I had to call customer service to get that charge adjusted. They couldn’t help me by phone so I sent request to a specialist. In a week I got an answer by email but it didn’t actually mean anything, it was not helpful, kinda “sorry for the inconvenience” but the price was not adjusted.
So I called again, sent another request which was not answered at all. After all I called 3d time and asked to talk to a specialist or customer service manager. I was told that they don’t have that kind of service. What do you mean “don’t have”???? It’s ridiculous, they asked me to wait 2 more days for specialist to call me... and it’s been 2 weeks since I called last time. Bad bad bad ugly service!!!! I regret yandex bought Uber, cause Uber has better customer service for sure!
- Yandex, LLC
- 167.8 MB
Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Armenian, Azerbaijani, Belarusian, Chinese, Estonian, Finnish, French, Georgian, Hebrew, Kazakh, Kirghiz, Latvian, Lithuanian, Romanian, Russian, Serbian, Simplified Chinese, Traditional Chinese, Ukrainian, Uzbek
- Age Rating
- Rated 4+
- This app may use your location even when it isn't open, which can decrease battery life.
- © 2011-2019 Yandex LLC
With Family Sharing set up, up to six family members can use this app.