I like the Giants gives the options to have coupons on the app and extra rewards deals which is nice. I wish it would detail all of my purchases, and the rewards that I gain from that purchase to keep track of my purchases at the store and to make sure I got all my rewards points. the one thing I don’t like the most is ordering from the store specially one you order on a Thursday for the bonus buys that are that day but you can’t pick them up that day you have to do Friday. I find that sometimes I get the deals that were there at the time I purchased on Thursday, which is the reason why I was purchasing them on that particular day or other times. I don’t get the deal that I’m supposed to. I spoke with multiple people in the store and, not one person could really give me a clear answer. Also could improve on the app when you go to pick up there should be a button that says I’m on my way. That way the people at the door can be ready with the order and I should be able to use the app to tell them that I’m here instead of having the call and hope that somebody can pick up, the phone. Target is a great example of efficient pick up. They have a button that you hit when you’re on your way that way they have the stuff ready for you outside and then you know when you are there and what parking space.

After learning nuances, the Giant Direct App has been a life, time, and cost saver. Working overnight and having kids can make food shopping a hassle. Giant Direct allows me to add to my cart as I think of things we need before I forget them, and saves me from impulse buys (maybe I shouldn’t mention that to the Giant people, lol!). Ordering lunchmeat took some trial and error getting the right thinness/thickness, and many times recently, I’ve ordered the right thinness, but received thick cut that my kids won’t eat. That wastes my money and irritates me. I’ve also gotten burned a few times when there is a special that says “if you buy X, you get A, B, and C for free to make the meal” bc the “X” won’t be available, then I’m charged for the A, B, and C that I wouldn’t have bought if the deal wasn’t presented. That’s what keeps me from giving the full 5 stars, especially since the items not found have decreased greatly since I started using the app. (Thanks for that!). Thanks Giant!

I was super excited to try this app as I love the one that Sam’s club uses. Bypassing the register at the end of shopping is a premium experience, even if you sacrifice some annoyance of scanning each item as you walk through the store. This app, however, is garbage. Initially, once stepping in the store, you have to connect to their WiFi, which was a little annoying but whatever. My first experience, I immediately noted that you cannot use it for produce, there is no option to input produce numbers / lookup items. The app tells you to set them aside and add them once at the register. I also noted that there’s no option to say you have multiple of things (we had 4 cans of tuna, had to scan each individual-not a massive inconvenience but I’ve used other similar apps that allow you to enter quantity)The absolute kicker though, was getting to the register, pulling up the barcode, only for it to, of course not scan. I turned my phone around and increased the brightness, and immediately after doing that, the barcode disappeared. When I tried to bring it back up I got some generic message saying my trip wasn’t validated or something. I asked the girl at checkout and she had never seen the error before. I closed the app, and was not shocked to find that when I when I went back in it had deleted everything from my cart. Had to scan everything all over again. Was not amused.

Unlike the Peapod app (Peapod is still technically the vendor handling delivery for Giant), this app has no means to enable iOS push notifications. Frustratingly the app itself recommends us to “enable notifications,” yet there’s no way to do so. So if one is expecting a delivery, the only notifications we will receive come from outside the app, via txt or email messaging, both of which rely on protocols that are subject to delays and interference (e.g., text service limits, email spam filtration and server delays etc.). The Peapod app which we were obliged to use previously before Giant’s behind-the-scenes grand unification of their online shopping services began was much better at keeping users alerted at every step of the fulfillment process. Not so with this replacement.Giant is very enthused about using this app for their new in-store shopping / pickup services, but they seem to have lost track of the app’s alternate use for home delivery, ironically during a time of COVID lockdowns when home delivery is much more essential to online food shoppers. Somewhere the clumsy marriage between Giant’s in-store and Peapod departments (each with different inventories and thus business goals) is failing as evidenced by this app’s failure to implement the most basic of functions: push notifications. My guess is no one knows who gets priority to use this feature: Giant’s physical stores or Peapod. As a result, neither do.