Getaround - car rental

Name: Getaround - car rental
Rating: 4.1 (3343 reviews)
Author: Getaround

Car sharing & rental anywhere

Only for iPhone

Free

3.3K Ratings
Ages

4+
Years
Category

Travel
Developer

Getaround
Language

EN
+ 6 More
Size

110.1
MB

iPhone

Rent cars by the hour, day or week and unlock them with the app. No subscription needed. Rent a car in minutes – no paperwork, no agency. 1 – RENT A CAR NEAR YOU Rent by the hour, the day, or up to a month - all directly from the app. Book your car, unlock it with your smartphone, or meet the owner to collect the keys. Carsharing has never been easier, faster, or safer. Enjoy prices up to 30% cheaper than traditional rental agencies, with AXA comprehensive insurance included for complete peace of mind. 2 – A CAR NEAR YOU FOR EVERY OCCASION Choose from thousands of cars available in hundreds of cities — at train stations and airports across France, Norway, Spain, Belgium, Germany, and Austria. With Getaround, Europe’s leading carsharing platform, find the perfect car for every journey: a city car or family car for everyday trips, an SUV for a weekend in nature, a van for your move, or a camper van for a road trip. Even luxury and electric car enthusiasts will find their match - there’s something for every need. 3 – WANT TO RENT OUT YOUR CAR? List your car on Getaround and earn up to several hundred euros each month. Insurance is included, and you can manage everything easily from the app. 4 – NEED A VEHICLE FOR BUSINESS TRIPS? Sign up your company on Getaround for Business to rent premium cars or vans for meetings - with no upfront payment or deposits. Everything is billed directly to your company card. Manage your team and receipts in one place, and enjoy rates up to 30% cheaper than traditional agencies, with the option of monthly invoicing on request.

Ratings & Reviews

4.1

out of 5

3.3K Ratings

This company is getting shady.
06/22/2024

Sweetspot1
I want to share my experience with Getaround Rent-A-Car. Initially, they had extremely high booking fees, sometimes as much as 50% of the total rental cost, with no alternative booking options. While they have since removed these exorbitant booking fees, other issues persist. One major concern is their rental insurance fees. I understand that car rentals are more expensive on weekends, but adding a 60% insurance increase on top of that is ridiculous. Additionally, there's a $50 deposit, which I have never seen refunded. In contrast, I recently rented a car from Hertz, located in the same parking garage as Getaround, for a weekend (Thursday to Tuesday). The cost was comparable to a six-hour rental on a Saturday with Getaround, but the insurance was only $12 a day, and the deposit was returned within three business days. Considering the high costs and unreliable service with Getaround, it’s becoming increasingly frustrating. Not only are you not guaranteed a clean or well-maintained car, but there's also no assurance that a replacement will be available if needed. Nowadays, I only use Getaround if I need a car by the hour for an emergency or last-minute situation. This review is not intended to bash Getaround, but to highlight the changes and ongoing issues with their service. Getaround needs to address these concerns if they want to retain customers.

Developer Response
Hello, thank you for your message.We're very sorry to hear about your experience using Getaround. Kindly reach out via https://getaround.com/contact so we can check your account. Or edit your comment and add your rental ID.Have a nice day.
This company is getting shady.
06/22/2024

Sweetspot1

I want to share my experience with Getaround Rent-A-Car. Initially, they had extremely high booking fees, sometimes as much as 50% of the total rental cost, with no alternative booking options. While they have since removed these exorbitant booking fees, other issues persist. One major concern is their rental insurance fees. I understand that car rentals are more expensive on weekends, but adding a 60% insurance increase on top of that is ridiculous. Additionally, there's a $50 deposit, which I have never seen refunded. In contrast, I recently rented a car from Hertz, located in the same parking garage as Getaround, for a weekend (Thursday to Tuesday). The cost was comparable to a six-hour rental on a Saturday with Getaround, but the insurance was only $12 a day, and the deposit was returned within three business days. Considering the high costs and unreliable service with Getaround, it’s becoming increasingly frustrating. Not only are you not guaranteed a clean or well-maintained car, but there's also no assurance that a replacement will be available if needed. Nowadays, I only use Getaround if I need a car by the hour for an emergency or last-minute situation. This review is not intended to bash Getaround, but to highlight the changes and ongoing issues with their service. Getaround needs to address these concerns if they want to retain customers.
Developer Response 06/24/2024
Hello, thank you for your message.We're very sorry to hear about your experience using Getaround. Kindly reach out via https://getaround.com/contact so we can check your account. Or edit your comment and add your rental ID.Have a nice day.
Convenient, a bit expensive but a trap
05/14/2024

^^^Fab^^^
I just deleted my account after 2 rentals and one weird experience with customer service. Did you know that the app let you book a car for 2hrs, but for a slot that already started? like you select 12pm till 2pm and before accepting you go get your stuff ready, when you finalize your booking it’s 12:20. The app actually lets you book, but with a start time 12 and expected return 2pm !! Yep if you think like me that what counts is the pick up time , it’s not ! So I returned the car 30mins later and I got fined $50 for late return + another hour of rental.And she you discuss with the customer service they basically say that you should read the rules and FAQ ! You book and pay for 2 hrs but you should only ride 1:40mins, yep that is the rule! Too bad you didn’t know.Apart from that the app and rental is very convenient, the price is expensive and never what is advertised! Like all my rentals were advertised $2/hr $32/day and I paid for 2hrs $60 my first rental and $42 my second (+$66 late fees) … that’s what I call a trap ! I will try another app.

Developer Response
Hello, thank you for your message.We're very sorry to hear that you are unhappy with your experience using Getaround. We are constantly striving to improve our services, we welcome your feedback and suggestions via https://getaround.com/contact.Have a nice day.
Convenient, a bit expensive but a trap
05/14/2024

^^^Fab^^^

I just deleted my account after 2 rentals and one weird experience with customer service. Did you know that the app let you book a car for 2hrs, but for a slot that already started? like you select 12pm till 2pm and before accepting you go get your stuff ready, when you finalize your booking it’s 12:20. The app actually lets you book, but with a start time 12 and expected return 2pm !! Yep if you think like me that what counts is the pick up time , it’s not ! So I returned the car 30mins later and I got fined $50 for late return + another hour of rental.And she you discuss with the customer service they basically say that you should read the rules and FAQ ! You book and pay for 2 hrs but you should only ride 1:40mins, yep that is the rule! Too bad you didn’t know.Apart from that the app and rental is very convenient, the price is expensive and never what is advertised! Like all my rentals were advertised $2/hr $32/day and I paid for 2hrs $60 my first rental and $42 my second (+$66 late fees) … that’s what I call a trap ! I will try another app.
Developer Response 05/16/2024
Hello, thank you for your message.We're very sorry to hear that you are unhappy with your experience using Getaround. We are constantly striving to improve our services, we welcome your feedback and suggestions via https://getaround.com/contact.Have a nice day.
Please send me my deposit back !!!!! Immediately today you are past days already
10/05/2024

Takimotto
Iam so mad at this company and thier application..they are so pressed to charge you $200 a day for rental because you are late but when it comes to get your money back for your deposit and so on..they’re all disappear ..you can only contact them thru email that they dont reply why not phone call to accelerate our issues? Uh .. startegy to deceived their customer but my deposit will be send back to me in full because im entitled to it .. and if i have to go on social media and make a trending post about rental cars company i will .. as soon as im done writting this review i want you guys to contact me and send me my deposit back because the experience i got from yall is never going back ..send me my deposit!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Immediately!!!!!! I want people to know one thing while trying to rent with this company just dont ..they will charge you arm and legs if they have the opportunity to but will never give you what it is yours ..till i receive my deposit back today in full because you can charge me $200 for a day rental because i was late but can send my deposit back even after you all late ..? It is supposed to be 7 days after the rental ..Where is my deposiiiiit!?????????? Getaround !!!!

Developer Response
Hi, thank you for informing us about this issue. We're sorry to hear about your situation. Please contact us at https://getaround.com/contact with your contact details and the rental number concerned so we can help you further.- Getaround
Please send me my deposit back !!!!! Immediately today you are past days already
10/05/2024

Takimotto

Iam so mad at this company and thier application..they are so pressed to charge you $200 a day for rental because you are late but when it comes to get your money back for your deposit and so on..they’re all disappear ..you can only contact them thru email that they dont reply why not phone call to accelerate our issues? Uh .. startegy to deceived their customer but my deposit will be send back to me in full because im entitled to it .. and if i have to go on social media and make a trending post about rental cars company i will .. as soon as im done writting this review i want you guys to contact me and send me my deposit back because the experience i got from yall is never going back ..send me my deposit!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Immediately!!!!!! I want people to know one thing while trying to rent with this company just dont ..they will charge you arm and legs if they have the opportunity to but will never give you what it is yours ..till i receive my deposit back today in full because you can charge me $200 for a day rental because i was late but can send my deposit back even after you all late ..? It is supposed to be 7 days after the rental ..Where is my deposiiiiit!?????????? Getaround !!!!
Developer Response 10/08/2024
Hi, thank you for informing us about this issue. We're sorry to hear about your situation. Please contact us at https://getaround.com/contact with your contact details and the rental number concerned so we can help you further.- Getaround
Worst rental app ever
08/20/2024

Kriskrisbear
I rented a car because i was on vacation. Twice the car that i rented didnt turn on. My flight got canceled so i extended an extra day. It was 12a (middle of the night) and for the third time the car doesnt turn on. I am struggling to turn it on when a tow truck comes and starts threatening to tow us because we parked somewhere we shouldnt have. When i reach roadside assistance they immediately ended my reservation. And when i asked if i can get a refund for the extra day i extended to they claimed i had to wait until they did an investigation. When they gave me a call back to see when Roadside would get here, they didnt have an eta and advised to leave the keys in the car and leave the vehicle. I contacted them a few days later and they refuse to give me a refund because "a crime was committed" when i asked what type they stated a theft. The week i had the car rental not once i committed a crime. 23 years of life and never in my life have i committed a crime none the less steal. I pretty sure a previous renter committed the crime OR the owner themselves committed it and wants to put the blame on someone else. This is the worst rental car company ever. you might as well rent straight from enterprise, at least you know you will not be set up.

Developer Response
Hello, thank you for letting us know about this situation, I'm very sorry to hear about your case. Please can you reach out via https://getaround.com/contact with your contact information and the rental number concerned so that we can assist you further.- Getaround
Worst rental app ever
08/20/2024

Kriskrisbear

I rented a car because i was on vacation. Twice the car that i rented didnt turn on. My flight got canceled so i extended an extra day. It was 12a (middle of the night) and for the third time the car doesnt turn on. I am struggling to turn it on when a tow truck comes and starts threatening to tow us because we parked somewhere we shouldnt have. When i reach roadside assistance they immediately ended my reservation. And when i asked if i can get a refund for the extra day i extended to they claimed i had to wait until they did an investigation. When they gave me a call back to see when Roadside would get here, they didnt have an eta and advised to leave the keys in the car and leave the vehicle. I contacted them a few days later and they refuse to give me a refund because "a crime was committed" when i asked what type they stated a theft. The week i had the car rental not once i committed a crime. 23 years of life and never in my life have i committed a crime none the less steal. I pretty sure a previous renter committed the crime OR the owner themselves committed it and wants to put the blame on someone else. This is the worst rental car company ever. you might as well rent straight from enterprise, at least you know you will not be set up.
Developer Response 08/21/2024
Hello, thank you for letting us know about this situation, I'm very sorry to hear about your case. Please can you reach out via https://getaround.com/contact with your contact information and the rental number concerned so that we can assist you further.- Getaround

Every two weeks, we check under the hood to fix any pesky bugs and make some performance improvements so everything runs smoothly. Enjoying Getaround? Please leave us a review. Your feedback helps to steer us in the right direction!

Version 10.6.0

Dec 8

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Getaround - car rental

Car sharing & rental anywhere

Ratings & Reviews

What’s New

Version 10.6.0

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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