I like this merchant card processor however the app is missing some basic key features that other similar apps have.For example, you can’t disable the requirement for customer signature for transaction under a certain, this is very inconvenient for small transactions under $25. I run a taxi business and people don’t have time, they just want to pay and get out.Also I am not able to run a card not present transactions, we get many customers that call and want to prepay a ride for their family members and friends.We even have doctors offices that want to call and pay us to go have their customers picked up. We can’t do any of that with SumUp and I have no choice but to continue using my old processor for card not present transactions.

This company which is actually based in the UK is selling credit card readers and claims to offer merchant accounts for credit card processing at rates lower than others such as PayPal, Square. etc. Our account application was denied even though they had no legitimate and legal reason to deny the application. They appear to access credit reports and databases but they are not providing customers with denial letters identifying which databases they have pulled and there is no disclosure if the data they harvest has been sold to third parties. They collected our personal and business information and documents and then denied our application without any legitimate reason and apparently contrary to state and federal banking and privacy laws. They said there is no way to appeal their decisions and their telephone customer service will not escalate any calls to a supervisor. We are reading they have other complaints from other businesses who have been impacted in this way. We feel this may be a violation of state and federal law since they have our private personal and business information and we have no idea what they have done with it. You can read more about their poor ratings on the Better Business Bureau BBB site.

I’ve been a customer for years. The app is easy and intuitive but unfortunately their customer service department lacks logic & common sense. I had an issue with my Payout being processed to the correct bank and my emails went unanswered for weeks. Unfortunately they don’t readily provide their phone number so I reached out via chat. The chat agent wasn’t assistive and kept reiterating info that was opposite of the info previously given to me in the past when I reached out about banking details. When I questioned the logic and if he could double check with a supervisor to confirm the info, he said he was given me the info based on how he was trained. Turns out he WAS the supervisor with limited knowledge, so the bar is low here. I feel like there’s a lack of comprehension skills and getting transferred to a logical supervisor to resolve your issue takes forever. Simply design and easy to use but if you’re an actual business (not side hobby) there are better alternatives that have competent reps on stand by should issues arise.

The App is Ok BUT there is a major issue when having a customer sign their receipt on the iPad. If they touch the screen ANYWHERE outside of the white signature box, the signature screen goes back to the connecting to the reader screen and there’s no way to get it to go back to the signature screen. I have to force quit the app and start over, which then causes the customer’s card to have a hanging authorization and a full charge. They generally don’t like this.The other problem with the signature page is that the button to submit the signature and erase the signature are at the end of the signature line… where most customers with medium or long names touch while they’re signing. These buttons should be moved elsewhere on the screen. Otherwise, it’s very easy to set up, enter a charge amount, and access my account. Everything I have to do is fine, but the customer interaction with the app is not going well.