Always have a car in the city, without ever needing to buy one. Our SHARE NOW app lets you enjoy flexible, free-floating car rental without rental offices or return stations. Rent a car directly from the street and leave it anywhere in the Home Area in your city.
It's cars with benefits – all the perks, no strings attached. Only pay for what you use. Parking is for free within the Home Area. No need to reserve in advance, refuel, or pay for extra insurance.
A car-sharing joint venture between car2go and DriveNow, SHARE NOW is a disruptive new way of car rental. Sign up in just 2 minutes and drive into your next adventure. All you need is the free SHARE NOW app.
Why wait around for a ride? Locate, reserve, and unlock your car with just the SHARE NOW app.
With the SHARE NOW app, you can:
• See all cars available in your city and worldwide
• Choose from hundreds of smart, MINI, Mercedes-Benz and/or BMW cars in your city
• Reserve a car for 15-20 minutes (Europe) or 30 minutes (North America)
• Start a car rental and unlock the car using just your smartphone
• See the full Home Area for your city – where you can park your car for free anywhere on the street
• Find car-sharing only parking spots for exclusive SHARE NOW parking
• Book a package to save on the minute rate
You want in? Join SHARE NOW and become one of 4 million SHARE NOW users worldwide. Start sharing, smarter. Signing up is quick and easy using the app.
SHARE NOW car-sharing is available in these cities.
• Europe: Amsterdam (100% electric), Berlin, Cologne, Düsseldorf, Florence, Frankfurt, Hamburg, Madrid (100% electric), Milan, Munich, Paris (100% electric), Rome, Stuttgart (100% electric), Turin, and Vienna
• North America: Montreal, New York City, Seattle, Vancouver, and Washington D.C.
If you have any questions on or suggestions for the app, let us know at firstname.lastname@example.org.
We've made some usability and technical improvements to the app.
Ratings and Reviews
I recently had my debit card replaced due to fraud. After I receive the new one I forgot to update it on the service and used a car and was charging $9.60, after the system told me that I had an outstanding balance on the account I updated my debit card on the app thinking that it would instantly take the $9.60 out of my account like most services do these days. No it did not I was required to call customer service and have them submit the issue to their billing department and take an extra 2 to 3 business days to have it resolved. This is the very inconvenient way of taking care of your customers, This needs to be updated so that the application does everything and I don’t have to call customer service to have this type of issue resolved like this. If I update my card on your app it needs to take the money that is owed off of said card instantly. I will not be giving any more stars than one star until this issue is re-programmed and updated.
Horrible customer service
Recently they debuted a new pricing structure under the guise of giving their customers more options. You now select what measure of time you want to be charged for before your ride. It’s actually just a very non-consumer friendly way to squeeze more money out of their customers per ride. Without ANY improvements. Specifically, having more/better customer service agents. You will wait at least 30 minutes on hold to talk to a human, even if you’re experiencing a problem with your current rental. Maybe your car won’t unlock (while you’re being charged and cannot rent another), your rental won’t end, whatever - you’ll wait 30 minutes. I once had to take an Uber because I waited FORTY minutes for a customer service agent while my car wouldn’t unlock and my card was being charged. You will wait 3-4 business days for a response to an email. And then when they inevitably respond with something totally unhelpful and you respond, you’ll wait another 3-4 business days to hear back. Just invest in more expedient customer service, keep the old pricing structure but raise the per minute/hour/day rates, and I’ll be a happy customer again.
TLDR; not transparent with pricing, poor customer service, but useful when it works. Look elsewhere if there’s another service available in your area.
Billing Limbo for Months
The audacity of this company and the lack of true customer support is unreal. I had been using car2go for about six months, and everything was fine. One time I had an outstanding balance and eventually it was resolved, no problem. However, in about June, I supposedly had an outstanding balance. So, I change my info and I called them and they told me it would he processed within several business days or a week.
That eventually turned into three months where as of now I still have no access to car2go. It took them three months to process my balance after 15+ phone calls. Now, they have the audacity to say that I have an outstanding balance from almost a year ago? What madness is this? I resolved all balances. Billing in this company is a mess, everything is processed manually. It’s a hectic mess.
The customer support line people are powerless to do anything, I actually feel bad for them. They’ve tried everything in their power. When I call and say I’ve been trying for 3 months, I can hear the pain in their voice. It’s not just me, supposedly it’s hundreds of customers. This poorly run but extremely useful service is about to lose my business to ZipCar, which is less convenient but more reliable.
Developer Response ,
Oh no! We sincerely apologize for this ordeal, as it is most certainly not the member experience we strive for. We'd like to look into this matter further but cannot locate your account with the information provided. Can you please send your account information to email@example.com? Thank you!
With Family Sharing set up, up to six family members can use this app.