The North Face

Name: The North Face
Rating: 4.7 (34259 reviews)
Author: V.F. Corporation

Outdoor clothing and apparel

Free

34K Ratings
Ages

4+
Years
Category

Shopping
Developer

V.F. Corporation
Language

EN
+ 2 More
Size

163.5
MB

The North Face® app allows XPLR Pass members to get the most from their membership, making it easier to access rewards, earn points as you explore, shop for gear and more. XPLR Pass account access. • Quickly access your rewards, point balance, activity history and account details. • Not an XPLR Pass member? Join our free loyalty program, XPLR Pass, and get access to exclusive gear, members-only product field testing, points on every purchase and more. Earn. • Spend $1, get 1 point. It’s that easy. Plus, find more ways to earn as you explore. • Download The North Face iOS app and earn 10 points today. • Use our iOS mobile app to check in at National Parks and Monuments and The North Face stores and outlets and earn 5 points. • Refer a Friend using your personal link found in app and your member dashboard within your account and earn 25 points. • Bring your own reusable bag when you shop in stores and earn 10 points. Get rewards. • Every $100 spent (100 points earned) gets you a $10 reward toward gear for your next adventure. • Access your cash-back reward card issued March, June and October for qualifying members. Gear up. • Get notified about early and exclusive access to limited-edition collections and collaborations. • Scan product barcodes in stores to quickly access product details, reviews, other colors, additional sizes and more. • View personalized gear and product recommendations.

Events

SPECIAL EVENT
Base Camp Travel Bags

Take it too far. Then go further with expedition duffels, modular packs and rolling luggage ready for the journey ahead.

Ratings & Reviews

4.7

out of 5

34K Ratings

Decent App
02/03/2020

Cogsmith
This app is fairly well constructed and beautifully designed, however there are some minor flaws that the developer should take into consideration.Customers don’t like logging in every time they re-open the app especially if they only temporarily closed it to go to a text and come back finding they have to login again. One payment is accepted, VIP points should be automatically added and reflect the current balance.Lastly I enjoy the store locator and the apparel and the idea behind the brand. Never Stop Exploring, it should be something the company follows as well. Ideally the customer wants more than the nice clothes, they want to achieve their dream destinations and explore. If there is any chance that could happen, I think the app would be significantly improved. Thanks again for providing a wonderful product.
Decent App
02/03/2020

Cogsmith

This app is fairly well constructed and beautifully designed, however there are some minor flaws that the developer should take into consideration.Customers don’t like logging in every time they re-open the app especially if they only temporarily closed it to go to a text and come back finding they have to login again. One payment is accepted, VIP points should be automatically added and reflect the current balance.Lastly I enjoy the store locator and the apparel and the idea behind the brand. Never Stop Exploring, it should be something the company follows as well. Ideally the customer wants more than the nice clothes, they want to achieve their dream destinations and explore. If there is any chance that could happen, I think the app would be significantly improved. Thanks again for providing a wonderful product.
Great app
08/15/2017

225 Baton Rouge
I have always loved the north face and the app is just another reason. I absolutely love the quality of the tent I just bought. I wish I would have known about the points and checking in could have gotten me s bunch of points but the cashier never said s word about it. U think u guys could just hook me up with half of the points at least? I bought a talus 2 tent and s rain protector for my bag and I also could have checked in I spend well over $250 plus I could have checked in at the galleria in Houston but didn't have a clue. I live in Alexandria, La so it's not real easy to just go to that store. Please help u guys I deserve these points as much as I buy from u guys. Keep up the good work.
Great app
08/15/2017

225 Baton Rouge

I have always loved the north face and the app is just another reason. I absolutely love the quality of the tent I just bought. I wish I would have known about the points and checking in could have gotten me s bunch of points but the cashier never said s word about it. U think u guys could just hook me up with half of the points at least? I bought a talus 2 tent and s rain protector for my bag and I also could have checked in I spend well over $250 plus I could have checked in at the galleria in Houston but didn't have a clue. I live in Alexandria, La so it's not real easy to just go to that store. Please help u guys I deserve these points as much as I buy from u guys. Keep up the good work.
Great products! App needs work.
11/29/2024

Jazz forever!
I’ve been a TNF customer for 20+ years and have profound respect for their company philosophy, customer service, and products. I highly recommend them. Their iPhone app, however, is not up to their standards: 1) t’s a bit glitchy - the page you’re viewing refreshes constantly which makes it difficult to make a selection; 2) the search function should be separated into two sections - 90+% match with search terms and any hit less than that, because the search results typically number 35+ hits that are seemingly randomly oriented which make it unwieldy to find what you’re interested in; 3) they give you the option of selecting favorite items via the heart symbol, but I could find no way to view just your selected items which makes that feature worthless.

Developer Response
Hey Jazz forever!, thank you for the feedback. Our mobile team is working hard to deliver you a better experience. We'll look into these issues and suggestions and see how we can improve. We appreciate input like yours, and we hope you'll keep exploring with us!
Great products! App needs work.
11/29/2024

Jazz forever!

I’ve been a TNF customer for 20+ years and have profound respect for their company philosophy, customer service, and products. I highly recommend them. Their iPhone app, however, is not up to their standards: 1) t’s a bit glitchy - the page you’re viewing refreshes constantly which makes it difficult to make a selection; 2) the search function should be separated into two sections - 90+% match with search terms and any hit less than that, because the search results typically number 35+ hits that are seemingly randomly oriented which make it unwieldy to find what you’re interested in; 3) they give you the option of selecting favorite items via the heart symbol, but I could find no way to view just your selected items which makes that feature worthless.
Developer Response 12/02/2024
Hey Jazz forever!, thank you for the feedback. Our mobile team is working hard to deliver you a better experience. We'll look into these issues and suggestions and see how we can improve. We appreciate input like yours, and we hope you'll keep exploring with us!
Awful mobile app and costumer service
01/08/2025

Aidarga
Why should I have to provide my information to customer support more than once? I’ve already shared all the necessary details, yet every assistant keeps asking for my first and last name, and email. Is this a joke, or do your workers not have access to the full chat history?This approach is frustrating and makes people angry. It should work like this:“Hi [Customer’s Name], thank you for reaching out! I see you need help with [specific issue the virtual assistant couldn’t resolve]. Let me assist you further.”Your support team should have access to all the information provided by the client already.Your brand stands for good quality, but your IT department and customer service processes are severely lacking.Update: After waiting for an hour following a “one moment” message from support, I asked, “How much more time do you need?” Only to get the response, “Unfortunately, I do not have an answer on that topic.” Then, the virtual assistant started repeating the same cycle all over again.On top of that, this all started because I couldn’t even use the rewards that were credited to my account. They exist on my account, but neither the store staff offered to apply them at checkout (other brands do this automatically), nor did the app allow me to use them. The rewards simply don’t show up during checkout.What’s the point of having these rewards if, instead of providing satisfaction, they only cause irritation?It’s clear that this brand and I are not compatible. I wouldn’t be surprised if this message never reaches management and is only read by the same clueless developers.

Developer Response
Hi Aidarga, thank you for all your feedback! We are sincerely sorry to hear all the issues you have been having, it sounds incredibly frustrating! Regretfully, we do not see all your information via this review and we would require your information in order to assist you. When you have time, please send us a DM on either Facebook, Instagram of X (Twitter) with you account information and please be sure to add this is for an Apple Review from 1/8/25 by Aidarga. Once we have your information, we will get it sent over to our management and mobile team.
Awful mobile app and costumer service
01/08/2025

Aidarga

Why should I have to provide my information to customer support more than once? I’ve already shared all the necessary details, yet every assistant keeps asking for my first and last name, and email. Is this a joke, or do your workers not have access to the full chat history?This approach is frustrating and makes people angry. It should work like this:“Hi [Customer’s Name], thank you for reaching out! I see you need help with [specific issue the virtual assistant couldn’t resolve]. Let me assist you further.”Your support team should have access to all the information provided by the client already.Your brand stands for good quality, but your IT department and customer service processes are severely lacking.Update: After waiting for an hour following a “one moment” message from support, I asked, “How much more time do you need?” Only to get the response, “Unfortunately, I do not have an answer on that topic.” Then, the virtual assistant started repeating the same cycle all over again.On top of that, this all started because I couldn’t even use the rewards that were credited to my account. They exist on my account, but neither the store staff offered to apply them at checkout (other brands do this automatically), nor did the app allow me to use them. The rewards simply don’t show up during checkout.What’s the point of having these rewards if, instead of providing satisfaction, they only cause irritation?It’s clear that this brand and I are not compatible. I wouldn’t be surprised if this message never reaches management and is only read by the same clueless developers.
Developer Response 01/10/2025
Hi Aidarga, thank you for all your feedback! We are sincerely sorry to hear all the issues you have been having, it sounds incredibly frustrating! Regretfully, we do not see all your information via this review and we would require your information in order to assist you. When you have time, please send us a DM on either Facebook, Instagram of X (Twitter) with you account information and please be sure to add this is for an Apple Review from 1/8/25 by Aidarga. Once we have your information, we will get it sent over to our management and mobile team.

We have made some behind-the-scenes improvements to keep the app running smoothly. Thank you for continuing to explore with us!

Version 12.14.0 1d ago

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Financial Info
- Location
- Contact Info
- User Content
- Browsing History
- Identifiers
- Usage Data
- Diagnostics
Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Browsing History
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: V.F. Corporation
Size: 163.5 MB
Category: Shopping
Compatibility: Requires iOS 18.6 or later.

iPhone
Requires iOS 18.6 or later.

iPad
Requires iPadOS 18.6 or later.
Location: This app may use your location even when it isn’t open, which can decrease device battery life.
Languages: English and 2 more

English, French, Spanish
Age Rating: 4+

4+

Learn More

Developer Website

Privacy Policy

Supports

Wallet

The simplest way to get all your passes in one place.

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Vans Family

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The North Face

Events

Base Camp Travel Bags

Ratings & Reviews

Decent App

Great app

Great products! App needs work.

Awful mobile app and costumer service

What’s New

App Privacy

Data Used to Track You

Data Linked to You

Accessibility

Information

Supports

Wallet

More by V.F. Corporation

Vans Family

You Might Also Like

Under Armour

Ralph Lauren: Luxury Shopping

True Religion | Since 2002

SNIPES: Sneakers & Streetwear

Arc'teryx - Outdoor Gear Shop

Champs Sports: Shoes & Apparel

Levi's - Shop Denim & More

Supreme

JD Sports: Exclusive rewards

Stadium Goods - Buy Sneakers