My TELUS

Name: My TELUS
Rating: 1.8 (54 reviews)
Author: TELUS Communications Inc.

Manage your services in a snap

Only for iPhone

Free

54 Ratings
Ages

4+
Years
Category

Utilities
Developer

TELUS Communications Inc.
Language

EN
+ 36 More
Size

155.6
MB

iPhone

With the My TELUS app, view and pay your bills easily and securely, enable data limit notifications and manage your services anytime, anywhere - so that you can get back to what’s important to you. Even better, enjoy the convenience of securely logging in using facial or fingerprint recognition. Have a question? Feel supported with TELUS Assist chatbot 24/7 to answer your questions, even while you’re on the go. Easily access your account to: Pay by credit card (Visa, Mastercard), through your bank or set up pre-authorized payments Check account balances Update your profile Learn about special offers and rewards Mobility customers can: Monitor monthly data, text and voice usage with Siri Shortcuts Download and view past bills Set data limits and turn overage protection on or off Customize add-ons, such as Easy Roam, international texting, data top-ups or Fast Pass Home Services customers can: Upgrade internet plan Monitor data usage Easily manage Pik TV and Optik TV channels, theme packs and premium selections Manage Wi-Fi Enjoying My TELUS? Please take a few minutes to rate us and tell us what you think. Please note: My TELUS requires iOS 13.0 or later. Select small business accounts are supported, but Corporate and Enterprise accounts are not yet eligible. My TELUS is optimized for iPhone.

Ratings & Reviews

1.8

out of 5

54 Ratings

Don’t go with Telus
12/13/2024

bu_bull
- You can’t easily switch which Apple Watch is linked to your smartwatch plan via the watch settings or the app, as they hope you’ll open a new plan.- You can’t use Wi-Fi calling outside Canada because they hope you’ll pay the roaming fee.- If you have multiple lines in your account, they can’t have their own outbound caller ID, and all outbound calls will display the name of the account holder.- Their call center is located in other countries, which makes communication difficult. Their agents have poor communication skills, lack comprehensive documentation, and have a poorly designed backend.- Their coverage and speed are abysmal.I could continue listing issues, but I suggest you consider a different service that prioritizes customer satisfaction.
Don’t go with Telus
12/13/2024

bu_bull

- You can’t easily switch which Apple Watch is linked to your smartwatch plan via the watch settings or the app, as they hope you’ll open a new plan.- You can’t use Wi-Fi calling outside Canada because they hope you’ll pay the roaming fee.- If you have multiple lines in your account, they can’t have their own outbound caller ID, and all outbound calls will display the name of the account holder.- Their call center is located in other countries, which makes communication difficult. Their agents have poor communication skills, lack comprehensive documentation, and have a poorly designed backend.- Their coverage and speed are abysmal.I could continue listing issues, but I suggest you consider a different service that prioritizes customer satisfaction.
Telus please do better
08/13/2023

NotAnArchitect
Telus please get your stuff together please. The app usually doesn’t work. Pages are down information isn’t correct. You manage a tele communication business you should be able to communicate better. After 3 years overseas I gotta say that telus is extremely behind even in the most basic aspects of what’s expected of a company
Telus please do better
08/13/2023

NotAnArchitect

Telus please get your stuff together please. The app usually doesn’t work. Pages are down information isn’t correct. You manage a tele communication business you should be able to communicate better. After 3 years overseas I gotta say that telus is extremely behind even in the most basic aspects of what’s expected of a company
Experience has improved
08/30/2024

YogE5
I use it to monitor my utilities pay bills and experience has greatly improved!
Experience has improved
08/30/2024

YogE5

I use it to monitor my utilities pay bills and experience has greatly improved!
Horrible app, unethical business practices
11/02/2023

Sandy12092
The app never loads. I can never get to reviewing my usage. I think they purposely do this so that we can never change our plans. Someone needs to file a lawsuit. These guys earn so much money and I doubt that folks can’t even afford good tech team. Less than 2 star app! The team behind this should be fired.
Horrible app, unethical business practices
11/02/2023

Sandy12092

The app never loads. I can never get to reviewing my usage. I think they purposely do this so that we can never change our plans. Someone needs to file a lawsuit. These guys earn so much money and I doubt that folks can’t even afford good tech team. Less than 2 star app! The team behind this should be fired.

We've made a number of small improvements to ensure the app runs faster and more smoothly.

Version 5.1.0

Dec 17

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Usage Data
- Diagnostics