UrbanSitter: Find Child Care

Name: UrbanSitter: Find Child Care
Rating: 4.8 (14816 reviews)
Author: UrbanSitter, Inc.

Babysitters, Nannies & More

Free · Designed for iPad

15K Ratings
Ages

4+
Years
Category

Lifestyle
Developer

UrbanSitter, Inc.
Language

EN
English
Size

199.3
MB

Looking for care that’s safe, reliable and nearby? UrbanSitter gives you the inside scoop on which sitters your neighbors love and how you’re connected. With background checks, reviews, and rehire stats, you can feel confident from the start. Whether you need a last-minute sitter right now, help with after-school pickups, or a full-time nanny for newborn twins—you’ll find them here. We also help with pet care, senior care, and household tasks. LEADING THE WAY IN TRUST & SAFETY • All caregivers pass annual background checks and a review by our Trust & Safety team • See candid parent reviews, repeat families, and response times • Browse 5-star picks from parents in your school or neighborhood HOW IT WORKS • Describe your care needs or search for sitters near you • Compare rates, reviews, and experience up front • Book, message, and pay—all in one place CHILD CARE AND MORE • Babysitters for date nights, weekends, or last-minute child care • Part-time and full-time nannies, tutors, and after-school care • Pet sitters, dog walkers, senior caregivers, household help Trusted care. Backed by families in your community. Download to browse for free. Looking for babysitting jobs? Set your schedule and keep 100% of what you earn. Find families you’ll want to work with—again and again. Your safety is our priority. Parents must verify their identity to book. Download to browse jobs for free.

Ratings & Reviews

4.8

out of 5

15K Ratings

Lifesaver when I was in college
06/29/2018

Rhaydon47
When I was in college I used UrbanSitter a lot to pick up date night jobs during the weekend and even got a regular mother’s helper job during the week after classes. It was a great way to make extra money completely on my own schedule. You can set your availability for certain days and parents can book you, or you can look at posted jobs and apply for them. I met so many nice families and explored different parts of the city I may have never visited! When you set up your profile, definitely add a video and get reviews from past employers and other parents so you can start off with 5-Star reviews. I’ve seen other sitters complain but honestly if you do a great job babysitting and are professional and reliable (don’t no-show!) you shouldn’t have a problem and you’ll find so much benefit in UrbanSitter. Everyone at support has been helpful too with jobs and payments. I highly recommend you give it a try!!!

Developer Response
Thanks so much for the great review! We are thrilled to hear that you have connected with wonderful families and built a successful babysitting business to help support you during college. We appreciate you sharing your positive experiences.
Lifesaver when I was in college
06/29/2018

Rhaydon47

When I was in college I used UrbanSitter a lot to pick up date night jobs during the weekend and even got a regular mother’s helper job during the week after classes. It was a great way to make extra money completely on my own schedule. You can set your availability for certain days and parents can book you, or you can look at posted jobs and apply for them. I met so many nice families and explored different parts of the city I may have never visited! When you set up your profile, definitely add a video and get reviews from past employers and other parents so you can start off with 5-Star reviews. I’ve seen other sitters complain but honestly if you do a great job babysitting and are professional and reliable (don’t no-show!) you shouldn’t have a problem and you’ll find so much benefit in UrbanSitter. Everyone at support has been helpful too with jobs and payments. I highly recommend you give it a try!!!
Developer Response 06/29/2018
Thanks so much for the great review! We are thrilled to hear that you have connected with wonderful families and built a successful babysitting business to help support you during college. We appreciate you sharing your positive experiences.
DO NOT GET THIS APP!!!
Nov 28

Katttt006
I downloaded this app looking for a job I paid for a membership to get a background check I passed my background check but then my account got hidden so I contacted them via email no response then my account got deactivated for no reason so I emailed them and they responded with an email saying that my account email that I was emailing off of was not connected to my account because I logged in with my Apple ID because I wanted it to go through on Apple I responded with the iCloud email and I said I couldn’t get in because my account was deactivated they told me to go to settings even though I told them my account was deactivated so then I email them again with screenshots no reply so then I go to Apple to see if I can get a refund and I was not charged through Apple even though I used my Apple ID for the app so I had to go make a dispute because they would not give me my money back and I couldn’t get into my account because it was deactivated and they weren’t responding to my emails so I had to make a whole case with screenshots of emails and i was on the phone with Apple and found out I couldn’t get a refund off of them so I had to go through all this because i was scammed my money was taken and they refused to email me back this is the worst app I have ever downloaded I am so upset and I emailed them multiple times and was very patient and I got no response

Developer Response
Hi there, thanks so much for reaching out with your review. We're sorry to hear about this issue regarding your account, but we sincerely appreciate your feedback. Please note, membership fees are non-refundable per UrbanSitter's Terms of Service and Refund Policy. For any further assistance you may need, please email Member Services again at support@urbansitter.com. Regardless, we are grateful for your feedback and we will be sure to share yours with our entire team. Thank you again!
DO NOT GET THIS APP!!!
Nov 28

Katttt006

I downloaded this app looking for a job I paid for a membership to get a background check I passed my background check but then my account got hidden so I contacted them via email no response then my account got deactivated for no reason so I emailed them and they responded with an email saying that my account email that I was emailing off of was not connected to my account because I logged in with my Apple ID because I wanted it to go through on Apple I responded with the iCloud email and I said I couldn’t get in because my account was deactivated they told me to go to settings even though I told them my account was deactivated so then I email them again with screenshots no reply so then I go to Apple to see if I can get a refund and I was not charged through Apple even though I used my Apple ID for the app so I had to go make a dispute because they would not give me my money back and I couldn’t get into my account because it was deactivated and they weren’t responding to my emails so I had to make a whole case with screenshots of emails and i was on the phone with Apple and found out I couldn’t get a refund off of them so I had to go through all this because i was scammed my money was taken and they refused to email me back this is the worst app I have ever downloaded I am so upset and I emailed them multiple times and was very patient and I got no response
Developer Response Dec 1
Hi there, thanks so much for reaching out with your review. We're sorry to hear about this issue regarding your account, but we sincerely appreciate your feedback. Please note, membership fees are non-refundable per UrbanSitter's Terms of Service and Refund Policy. For any further assistance you may need, please email Member Services again at support@urbansitter.com. Regardless, we are grateful for your feedback and we will be sure to share yours with our entire team. Thank you again!
Waste of time and money!
05/01/2024

Shoshiety
I purchased a one month membership to start for $40-something and posted my part-time job for a babysitter at an average rate. I got a few bites from various people who didn’t read the post and didn’t meet the qualifications m, and many people just couldn’t hold a text conversation or simply never replied to basic interview questions. I sorta wonder if they didn’t get notifications? But also, several people replied 2-3 weeks later saying that they’re not looking for work right now at all. Why am I paying for a matching service that allows inactive users profiles to be shown? Another few people kept on trying to give me their phone numbers so I’d text/call them directly instead of using the app. However, the app automatically deletes those messages that contain phone numbers. It’s kinda unprofessional for a potential job candidate to try and cheat the system of the app their using to get work, but also, it was just annoying because these folks weren’t answering some basic questions about their qualifications and thus I didn’t get to the point for a while. Honestly, it just seems like this app is better for backup babysitters or if you’re in a pinch and need a one-time random person. Rather than looking for a solid commitment, I’d only recommend using this app if you’re out of other options.

Developer Response
Thank you for your review. We are so sorry to hear about your experience with the app so far in not receiving responses from caregivers and having caregivers who are declining bookings within their availability, but we sincerely appreciate your feedback. This is definitely not the experience we aim to provide families in the community! Our Member Services team would love to help you with your caregiver search to find great childcare in your area. If there are any questions our team can answer or anything we can help with, please do feel free to let Member Services know by emailing support@urbansitter.com. We sincerely hope we can turn your negative experience around! Thanks again.
Waste of time and money!
05/01/2024

Shoshiety

I purchased a one month membership to start for $40-something and posted my part-time job for a babysitter at an average rate. I got a few bites from various people who didn’t read the post and didn’t meet the qualifications m, and many people just couldn’t hold a text conversation or simply never replied to basic interview questions. I sorta wonder if they didn’t get notifications? But also, several people replied 2-3 weeks later saying that they’re not looking for work right now at all. Why am I paying for a matching service that allows inactive users profiles to be shown? Another few people kept on trying to give me their phone numbers so I’d text/call them directly instead of using the app. However, the app automatically deletes those messages that contain phone numbers. It’s kinda unprofessional for a potential job candidate to try and cheat the system of the app their using to get work, but also, it was just annoying because these folks weren’t answering some basic questions about their qualifications and thus I didn’t get to the point for a while. Honestly, it just seems like this app is better for backup babysitters or if you’re in a pinch and need a one-time random person. Rather than looking for a solid commitment, I’d only recommend using this app if you’re out of other options.
Developer Response 05/08/2024
Thank you for your review. We are so sorry to hear about your experience with the app so far in not receiving responses from caregivers and having caregivers who are declining bookings within their availability, but we sincerely appreciate your feedback. This is definitely not the experience we aim to provide families in the community! Our Member Services team would love to help you with your caregiver search to find great childcare in your area. If there are any questions our team can answer or anything we can help with, please do feel free to let Member Services know by emailing support@urbansitter.com. We sincerely hope we can turn your negative experience around! Thanks again.
Best Sitter App out there, one major flaw for sitters
08/15/2019

dee davidson
I've been babysitting for several years now, and been an US member for about 3 years. I tried 6 different sitting sites and fell in love with this one. My tech friend also confirmed that UrbanSitter has the best security out of the several sites his hiring company has used (data protection is important!!) Sitters read to the end why this review is 4 stars, and not 5...Pros• Very easy/functional app (love this)• Sitters - autonomy with setting your availability, creating your bio, setting your rate, and accepting/declining job requests (most, but not all sites allow all of these options!)• Parents - from what I've heard, responsive customer service for familiesCons:• Parents - Some families have struggled to book interview requests; however, this can be easily navigated by booking a $0/hr job request or using the website messaging system to message a sitter and arrange a chat or in-person meet• Sitters - POOR customer service. Had a terrible experience where it took me 2 months to get a non-automated response and additional 1.5 months past that to get follow up emails and my problem resolved. Thankfully, I have only needed to use customer service once, but it was incredibly stressful and disappointing.The other 5 sitting sites I worked with was readily available the same-day to talk with me. This or 2 business days should be the standard like it is for other jobs.

Developer Response
Hi Dee, thank you for your review. We are sorry to hear about your experience with support but we sincerely appreciate your feedback. If there are any questions our team can answer or anything we can help with, please do feel free to let our Member Services team know by emailing support@urbansitter.com. We sincerely hope we can turn your negative experience around so you can enjoy the benefits of UrbanSitter as so many sitters do! Thanks again.
Best Sitter App out there, one major flaw for sitters
08/15/2019

dee davidson

I've been babysitting for several years now, and been an US member for about 3 years. I tried 6 different sitting sites and fell in love with this one. My tech friend also confirmed that UrbanSitter has the best security out of the several sites his hiring company has used (data protection is important!!) Sitters read to the end why this review is 4 stars, and not 5...Pros• Very easy/functional app (love this)• Sitters - autonomy with setting your availability, creating your bio, setting your rate, and accepting/declining job requests (most, but not all sites allow all of these options!)• Parents - from what I've heard, responsive customer service for familiesCons:• Parents - Some families have struggled to book interview requests; however, this can be easily navigated by booking a $0/hr job request or using the website messaging system to message a sitter and arrange a chat or in-person meet• Sitters - POOR customer service. Had a terrible experience where it took me 2 months to get a non-automated response and additional 1.5 months past that to get follow up emails and my problem resolved. Thankfully, I have only needed to use customer service once, but it was incredibly stressful and disappointing.The other 5 sitting sites I worked with was readily available the same-day to talk with me. This or 2 business days should be the standard like it is for other jobs.
Developer Response 08/15/2019
Hi Dee, thank you for your review. We are sorry to hear about your experience with support but we sincerely appreciate your feedback. If there are any questions our team can answer or anything we can help with, please do feel free to let our Member Services team know by emailing support@urbansitter.com. We sincerely hope we can turn your negative experience around so you can enjoy the benefits of UrbanSitter as so many sitters do! Thanks again.

We've updated a few things on the backend to keep the app running smoothly. Please let us know if you experience a bug or issue! Email us at support@urbansitter.com

Version 14.5.1

Sep 29

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Financial Info

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Ratings & Reviews

What’s New

Version 14.5.1

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

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