Very poorly crafted app. For starters, recently downloaded it and while registering it, on those unavoidable steps like selecting a security question, the app simply doesn’t show the options, as if it had frozen or something, and there’s nothing in this world that can make it show you the options so you can select one and move forward. And don’t blame me, I’m having trouble with it using an Iphone 7. After a lot of aggrivation I decided to speak to someone in the chat who maybe could help, just to realise that the chat works through an overlay (very impractical for phone apps!) also very poorly built making it a REAL NIGHTMARE to control, just like when you try to access a desktop version of most websites using a phone with all of glitches and challenges. Finally, after many attemps I was able to chat with someone, with little to no interest in assisting and a scathing inaptitude in the English language. Long story short, I’m gonna have to register for online banking using a desktop computer and hope I can access it from my phone later on using the app. I sincerely hope it doesn’t simply get stuck again when I try do a transaction with it. It’s pretty ridiculous, better off with other companies that understand the importance to have stable, reliable softwares with user-friendly interfaces. I honestly am considering closing out that account and moving on to another card!

The app doesn’t work. We enter all the security info and when we click the log on button, it flashes and then nothing happens. I’ve tried deleting and reinstalling. We’re tech savvy enough (one of us works in tech.) We should have checked the app ratings before opening this account. This is by far the worst banking app. The interest you earn is no where near worth the time and effort you have to put in to get it to work, if you even get that far. You have to get past several security questions and verification steps, which would make me feel safe, but the app not working and its clunkiness leave me with little faith in the actual level of security. It feels like a lot of fluff. The website is also too much trouble. We were not able to add a spouse to the account via the website like all of our other banks. Looking into other options. I’ve never left a review in the app store, but this was so bad I felt it was necessary to let HSBC know before we close our newly opened savings account

This is by far the worst consumer banking app I have ever used. Set up itself is so painful... I have no issues with the need for proper authentication but the HSBC app is just not user-friendly at all. The screen to screen transitions are so clunky. So often the “cannot contact HSBC server” messages show up on very stable Wifi connection. Apart from this, the built-in limits on “deposits” (yes, deposits - not withdrawals or transfers!) are so impractical. Cannot deposit a check with more than $5000 amount! What am I expected to do? Tear a check in pieces and deposit portions of it? If the bank takes time to get the check cleared and the make the funds available (understandably), then why not allow the deposits? The ultimate killer is the monthly limit on deposits via app! Cannot deposit checks totaling more than $10k in a month! Why??? This in an era when banks are trying to become internet banks and want more and more transactions to be online and via customer self-serve modes, HSBC doesn’t seem to be getting it.

I have several accounts with multiple banks. Decided to get the HSBC GOLD MC because of offer they sent me in the mail with a decent APR and no Foreign Transaction fees but this app is a deal breaker. I’ve had the account for a week now, everything set up, Touch ID working but I CAN’T SEE ANY INFO on my transactions! What is the purpose of this ancient UI with no REAL TOOLS to assist me with my banking? I’ve used the card multiple times already and even set up some of my bills for auto pay using the HSBC MC and I can’t see any of my transactions...NONE! One week later app STILL shows no transaction history. Where is the REAL TIME crucial transaction detail a consumer MUST HAVE access to in order to budget themselves properly and most importantly monitor for fraudulent activity?!I honestly I’m thinking of just closing out the account and going with Barclays Bank. If I don’t hear back from anyone on this forum or don’t get a reply regarding this review I will take my business elsewhere.