Me and my husband have been banking with addition for over 25 years & We do not know how to use a computer. We are very thankful for the staff at the addition thanks and this app our daughter helped us get the app on the phone and it is a lifesaver. We used to call Mat Phone all the time for balances and this makes life so much easier for us thank you bravo. There’s a lot that we could learn on the app and we plan to go in and sit to find out how to do auto pay with our bills soon. Thank you for the app and great staff that we have here in Claremont they always make the time for us and they know that we use our daughter’s email because that’s the only way we know how to do things so they’re very patient with us.

I gave it only 4 stars but I would have given it a 4.5 star rating if it was available. I think in my opinion the application still needs some improvement to make it a 5 star review. I would like to see less need to authenticate my account as much as I do, yes I understand that it is a security issue but still it needs to occur less often. I wish I could use facial recognition or fingerprint verification as a means to sign in. I also would like to see the joint account separate from my private account so I can have some acceptable amount of privacy that all my information for both of my accounts does not just show up for anyone else to see what both accounts balances are.I don’t have access to my wife’s account but she does have access to my personal account when she needs access to bill payer.The joint account should be accessible to both of us.Not just me.

I don’t have a branch in the city that I moved to so this app saves me about a half hour drive to deposit checks. It would be good if more employees understood the app. I did not like the idea of installing this app on my phone, wanted to install it on my laptop. Eventually found out that’s not possible. It was not clear to anyone I spoke with initially that the option to do a mobile deposit was only available on the app., but not the website. Also, I made a mistake when inputting the amount of a check. Realized it immediately after the deposit was accepted, everything else was right. The only way to fix any deposit mistake is by going in person to a branch. Seems to me simple obvious mistakes should be fixable via phone call or the app should allow you to delete or fix it.

I use this bank for a car loan I have on my first car. This is where I just pay my car off and to do so I have to transfer funds from my checking account. It takes 5-7 days just to send in some money for my car and it’s just nerve wracking when my car payments due and the payment won’t go through fast enough and the days are passing. I have to get used to it and plan way ahead and that’s my responsibility yes, but I’m today’s age it shouldn’t take so long. A few days sure not almost a week. The app overall is slow just to maneuver through and there’s no online support for car loans specifically so you’re pretty much on your own unless you have someone who knows the app.