I used this app for a few weeks and I'm finding ways to get what I need from it. From the reviews, I'd say expectations are a little high. I get reasonable results by closing the app between uses. I don't logout, I just bring up my list of loaded apps and "X" this one so that it opens fresh each time. To get a current location update, I open the app and click the refresh button. After it starts showing dots across the screen, I close the app ("X" out from the list of loaded apps). When I reload the app 5 minutes later, the updated location is available. I don't know why it takes time. Maybe it's a batch operation running on a mainframe computer. We get piece of mind from this app, in spite of the fact that results aren't instantly available. The service that answers calls seems terrific. We are very satisfied. If you seek software perfection, you may need to keep looking. This isn't self-contained technology like some game on your phone. You're trying to track down an inexpensive cellular device that may be roaming between cell towers. This one isn't perfect but it does the job and the app costs nothing.

I am linked to this app to keep me in touch with an elderly friend I assist. Frequently the app will say that the device is off or not in service. When I contact my friend, his device is working but I don't have access because my link is not working. I spoke with technical support who told me to logout, turn off my mobile phone and wait a few minutes and then turn the phone back on and log in. It fixed the problem when I was talking with tech support. However, today I had the same problem. I tried logging out, turning off my phone about 3 different times. Continued to state the device was either turned off or out of service. I deleted the app and downloaded the app again. When I logged in I got the same message. Again I logged out n then turned off my phone for a few minutes and then went through the process of turning my phone back on and logging in again. It now shows that the device is on and the battery is charging. My friend is diligent about wearing the device and charging it nightly. If I can not get consistent and accurate information from my link that is a problem. Also, it is concerning that technical support is not available 24/7. If this device is meant to aid the elderly or persons with medical issues technical support should be available or at least have a tech person on call that can handle any incoming request for assistance. This is my 1st experience with Great Call and it's device. At this time I am frustrated with the inconsistency and the lack of tech staff to assist outside of regular customer service hours. I hope improvements will be made.Frustrated caregiver

I bought this flip phone for my 94 year old mother! She loves it because it’s easier to use than her old flip phone. But, what she loves most about it is that she can hear (and I can hear her) so much better than her old phone. What I love most is when a month ago she was really dizzy and she used “the button “ to reach help. They contacted 911 and she was taken to the hospital. They also contacted me that she had pushed “the button “!I also love the app! I know where she is and if the battery is charged! She is better now and back living independently in her home! She and I both feel she is still okay on her own especially now because of her phone and of course, “the button “!

Has gone from excellent to TRASH. Have been a very happy user for FOUR YEARS until lately. Am still researching, talking with tech support, and am actually riding around to field test problems. We used to get 95%+ success in locating wearer. Now we get maybe 10% success. Same house. Same car. Same town. Same frequent destinations. Small town. No new developments. There is a Verizon tower about 2 and 1/2 miles from house. It appears the issue is that the Lively Mobile device is 3G technology and what Verizon tells me is it gets lowest priority on 4G towers so it will be slower and slower to update and may get shut out entirely during more busy times. That explains why sometimes ( rarely now) it succeeds in seconds and other times ( more frequently) it tries forever and still fails. As more towers convert to 4G these other reviewers that are singing it's praises as I once did will be left behind as well. As per just the app, it too is flawed. The info it gives you does NOT really mean what it says. It could be HOURS old yet it tells you wearer was at a location, say, 10 minutes ago. It simply IGNORES all the failed attempts. There is more; that's just one example. I may update after field test. System is failing. App doesn't account for failure thus making it inaccurate.