avianca

Name: avianca
Rating: 4.8 (29652 reviews)
Author: Aerovias del Continente Americano, S.A.

Travel

Only for iPhone

Free · Designed for iPhone

30K Ratings
Ages

4+
Years
Category

Travel
Developer

Aerovias del Continente Americano, S.A.
Language

EN
+ 1 More
Size

162.3
MB

iPhone

Download the avianca app and manage your trip effortlessly Enjoy a seamless digital experience with tools designed to make your journey smoother and stress-free. - Receive real-time notifications about flight updates and exclusive offers. - Check in easily and get your boarding pass instantly. - Track your baggage and stay updated on its location throughout your journey. - Check your flight status and personalize your trip with seat selection and booking modifications. - Enable flight tracking in the "My Trips" section and receive notifications even when your screen is locked.

Ratings & Reviews

4.8

out of 5

30K Ratings

The best option in Colombia
Dec 21

Alerey
Despite the current market conditions, where margins are increasingly compressed and the supply of airline services is higher than ever, Avianca continues to stand out as a market leader.Yes, there is room for improvement—this is true for any major airline operating in such a competitive and challenging environment. However, consistency, route coverage, brand recognition, and operational experience still make Avianca the preferred choice for many travelers in the region.In a crowded market, leadership is not only about being perfect, but about remaining relevant, trusted, and chosen. And Avianca continues to be exactly that.
The best option in Colombia
Dec 21

Alerey

Despite the current market conditions, where margins are increasingly compressed and the supply of airline services is higher than ever, Avianca continues to stand out as a market leader.Yes, there is room for improvement—this is true for any major airline operating in such a competitive and challenging environment. However, consistency, route coverage, brand recognition, and operational experience still make Avianca the preferred choice for many travelers in the region.In a crowded market, leadership is not only about being perfect, but about remaining relevant, trusted, and chosen. And Avianca continues to be exactly that.
The app-website does not work/Cust service provides no assistance
01/27/2023

Asdfghjklñ! Yo xd
This is my third (and last) time flying with Avianca and let me tell you, all of my experiences have been extremely stressful. First of all, online check-in for international flights never works (idk if they do it on purpose to have you talk to them) and you always have to be earlier at the airport because of that (even the first time when I just had carry on luggage) second of all, last time I checked in with a live person he said that I needed to pay for my bag. I had paid for it when I purchased the ticket, very calmly I explained to him that I had paid for it already and showed him the receipt, he still said that I had to pay, only after requesting for his supervisor he confirmed the bag was paid and I was good to go (all this unnecessary issue took about 10 minutes). Now, today I’m trying to check in again and the app doesn't work!? Can’t believe they haven’t fixed this by now (it’s been around 4 years already) if this company really cares about customer service then focus first on fixing the very simple things, you need to understand people can’t be all day in front of a computer trying to complete a simple thing that’s checking in.
The app-website does not work/Cust service provides no assistance
01/27/2023

Asdfghjklñ! Yo xd

This is my third (and last) time flying with Avianca and let me tell you, all of my experiences have been extremely stressful. First of all, online check-in for international flights never works (idk if they do it on purpose to have you talk to them) and you always have to be earlier at the airport because of that (even the first time when I just had carry on luggage) second of all, last time I checked in with a live person he said that I needed to pay for my bag. I had paid for it when I purchased the ticket, very calmly I explained to him that I had paid for it already and showed him the receipt, he still said that I had to pay, only after requesting for his supervisor he confirmed the bag was paid and I was good to go (all this unnecessary issue took about 10 minutes). Now, today I’m trying to check in again and the app doesn't work!? Can’t believe they haven’t fixed this by now (it’s been around 4 years already) if this company really cares about customer service then focus first on fixing the very simple things, you need to understand people can’t be all day in front of a computer trying to complete a simple thing that’s checking in.
From an outstanding App to worst!!!
06/20/2023

Navet03
I started using this app in May 2019 on my iPhone and I loved it and enjoyed the airline and its professional employees. For some reason, starting this year Avianca has changed for the worse from customer service, and plane accommodation for less than 5 hours, and now the app has started acting up with problems logging in, failing to post my Lifemiles flights or it disappearing 2 weeks after my latest flight.Currently, I cannot log into the app because it's saying: "Sorry this device cannot be considered safe and you will not be able to use the application."This isn't making any sense because I never had a problem with it before plus I use a VPN and other protection from viruses etc. There's nothing on the site to address the problem and I'm not the only one. I'm not sure if they have anyone monitoring this app review. If they don't fix it, it will downgrade the outstanding past reviews it was known for great service and app. Please let's fix this problem.
From an outstanding App to worst!!!
06/20/2023

Navet03

I started using this app in May 2019 on my iPhone and I loved it and enjoyed the airline and its professional employees. For some reason, starting this year Avianca has changed for the worse from customer service, and plane accommodation for less than 5 hours, and now the app has started acting up with problems logging in, failing to post my Lifemiles flights or it disappearing 2 weeks after my latest flight.Currently, I cannot log into the app because it's saying: "Sorry this device cannot be considered safe and you will not be able to use the application."This isn't making any sense because I never had a problem with it before plus I use a VPN and other protection from viruses etc. There's nothing on the site to address the problem and I'm not the only one. I'm not sure if they have anyone monitoring this app review. If they don't fix it, it will downgrade the outstanding past reviews it was known for great service and app. Please let's fix this problem.
Rat Company
11/21/2022

Buchanan14
This is a great airline until they lose your bag and refuse to take ownership or assist you in any way. They gave me a claim number on the first day but for two months after that they were “still searching.” It’s been over 6 months with 0 attempts to them to reach out or offer a solution when contacted. This company is one of a kind because every other airline is easy to get a hold of or file a claim that actually has accountability. They say they will provide follow up within 30 days but then they just send a generic email saying sometimes bags are lost. Also from the day the flight landed and my bag didn’t come they assured me that this happens every day and my bag would be on the next flight and then would be brought to me. That was on April 30, 2022 and it’s November with nothing close to a resolution or compensation. They are incompetent in all aspects of customer service.
Rat Company
11/21/2022

Buchanan14

This is a great airline until they lose your bag and refuse to take ownership or assist you in any way. They gave me a claim number on the first day but for two months after that they were “still searching.” It’s been over 6 months with 0 attempts to them to reach out or offer a solution when contacted. This company is one of a kind because every other airline is easy to get a hold of or file a claim that actually has accountability. They say they will provide follow up within 30 days but then they just send a generic email saying sometimes bags are lost. Also from the day the flight landed and my bag didn’t come they assured me that this happens every day and my bag would be on the next flight and then would be brought to me. That was on April 30, 2022 and it’s November with nothing close to a resolution or compensation. They are incompetent in all aspects of customer service.

What’s new in avianca App • Introducing the new Offers and Promotions Inbox! Access all your promotional notifications in one place. • We’ve released a refreshed Booking view when you’re logged in, now more aligned with your Lifemiles status. • Bug fixes and stability improvements for a smoother experience. Update now and explore what’s new!

Version 9.0.1

Dec 17

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
- User Content
Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- User Content
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics