I don’t even know where to start. This application is nothing but an advertisement, I always try to order food but there is always something makes me regret dealing with this app, they always accept your order even though they’re not capable of delivering not even on time but at all!! and makes you wait for hours without updating you, and after hours of waiting they decide to cancel. Not to mention that when you pay through ApplePay, they intentionally ghost you and never respond back nor refund your money. I’m talking based on an experience, and not making this up, I tried giving them a lot of chances, but obviously this app is a fraud.

First of all, i just download the app, and they offer free delivery on the first order plus discount for the meal, yet when i ordered, they charged me for delivery and put it as a credit to my account which got expired after a while! It is free just make it free don’t take money from me and put it as credit in account. That is just a twisted scam! Even when i want to you the credit money there a rules like i have to put my card info to pay the rest of the bill . I can’t use my apple pay with it! What is that about!!!!? it takes too long to deliver your food, and when i use discount coupon, it doesn’t deduct the money form my order instead, it add the discounted money as a credit, and you have to put your credit car info to use it! Also, the app need a lots of of work and development, it should give more details about the food, drinks, etc. for example, it should give info about the food ingredients incase of someone has an allergy of something, and it should add a box of instruction about the food incase of i want to remove something from the food i ordered, and exactly the size of drink. Large and small is not enough info!

I’ve been using this app for a while now but I will definitely using it again. There are far better delivery apps in Saudi Arabia. I have to say I’m astounded by how absolutely terrible their customer service is. The last straw came when I placed an order and paid for it using my credit card which didn’t arrive. After waiting for an hour and a half I raised a complaint but didn’t get a response until over an hour. The representative told me he’d make sure I got it as soon as possible but after waiting for almost another hour I raised another complaint. This time I didn’t get a response until almost four hours later asking me if I got the order! Unfortunately I was asleep by then and didn’t see it until the morning at which point the complaint ticked was filed as “closed” and I couldn’t file another one! So basically I just paid over SR100 and got nothing! There’s no real way to reach anyone who works for the app at this point, nothing! Save yourself the headache and frustration and try pretty much any other app in Saudi

I have ordered food from the application at 9:40 Pm from al Baik Restaurant near to me, which showed that the order will be delivered between 9:57 and 10:07. I kept tracking the app, it showed that the driver was only getting far away from the restaurant and my location! I tried contacting the driver which took him also too long to reply and he was saying that the delay was from the restaurant, i took screenshot of him driving away from the restaurant and my location. Once the driver arrived the restaurant, it showed that my order had been picked up immediately (which means that the order was ready long time ago). The order ARRIVED AT 11:08! It took hunger station team an hour and a half to deliver my order!!! AN HOUR AND A HALF! And ofcourse when i check my order it was cold and uneatable, so I didn’t take the order from the driver his name is “Muhammad Sddique”. I’m waiting for a refund to my credit card AND a compensation for the mess the company have caused me tonight.This was my first time and I’m pretty sure its going to be my last.