HappyFox Helpdesk

Name: HappyFox Helpdesk
Rating: 2.7 (45 reviews)
Author: HappyFox Inc

Business

Free

45 Ratings
Ages

4+
Years
Category

Business
Developer

HappyFox Inc
Language

EN
English
Size

44.7
MB

HappyFox is a cloud-based customer support software. Intuitive in its design, HappyFox is the preferred help desk of many successful global organizations and institutions. Now launching the HappyFox iPhone app to bring in mobility to your existing HappyFox accounts! What you can do with the HappyFox app: - Access your support tickets on mobile - Quick access to “My Pending” tickets list - Filter and view tickets by Categories and Status - View complete Ticket Details and Ticket History - Respond to customers quickly by adding Ticket Updates - Add Private Notes to collaborate with other support agents Your HappyFox tickets at your fingertips. Literally.

Ratings & Reviews

2.7

out of 5

45 Ratings

Pretty buggy
01/27/2018

Invena
Have to log out and log in to clear errors. Needs update and bug fixes badly.

Developer Response
Hey Invena! Our latest version 2.8 fixes a whole host of issues, and brings new security features and queues onto mobile. Would love it if you could give it a try, and let us know what you think! Feel free to write to us at support@happyfox.comBest, Team HappyFox Mobile.
Pretty buggy
01/27/2018

Invena

Have to log out and log in to clear errors. Needs update and bug fixes badly.
Developer Response 04/27/2019
Hey Invena! Our latest version 2.8 fixes a whole host of issues, and brings new security features and queues onto mobile. Would love it if you could give it a try, and let us know what you think! Feel free to write to us at support@happyfox.comBest, Team HappyFox Mobile.
Needs to be updated
10/29/2017

mbinkley
The last update to this app was a year ago. The app constantly needs to be logged out of and back in to in order to view tickets. The views and organization of this app do not match the web version, nor are they the same between the iPhone/iPad. The entire interface needs to be rewritten to provide more consistency with the web version. In addition, the iPhone app needs to be updated to support the larger size iPhone screens. Finally when using this app on the iPad, and connected to WiFi, the list of tickets will constantly refresh every time you roam between WiFi access points. This is very problematic when trying to update a ticket while waking as the interface will hang on the response.

Developer Response
Hi mbinkley! We apologize for the trouble you've been facing. Our latest app update, addresses a lot of the concerns you've mentioned, is compatible with the latest line of iPhones and more consistent with the HappyFox Web Interface. Additionally we're also slated to work more on stability and performance, and giving the user a much better experience. We would greatly appreciate it, if you could update your app to the latest version from the store, give it a try, and give us your feedback! Feel free to write to us at support@happyfox.com Thank you, HappyFox Mobile Team.
Needs to be updated
10/29/2017

mbinkley

The last update to this app was a year ago. The app constantly needs to be logged out of and back in to in order to view tickets. The views and organization of this app do not match the web version, nor are they the same between the iPhone/iPad. The entire interface needs to be rewritten to provide more consistency with the web version. In addition, the iPhone app needs to be updated to support the larger size iPhone screens. Finally when using this app on the iPad, and connected to WiFi, the list of tickets will constantly refresh every time you roam between WiFi access points. This is very problematic when trying to update a ticket while waking as the interface will hang on the response.
Developer Response 01/17/2019
Hi mbinkley! We apologize for the trouble you've been facing. Our latest app update, addresses a lot of the concerns you've mentioned, is compatible with the latest line of iPhones and more consistent with the HappyFox Web Interface. Additionally we're also slated to work more on stability and performance, and giving the user a much better experience. We would greatly appreciate it, if you could update your app to the latest version from the store, give it a try, and give us your feedback! Feel free to write to us at support@happyfox.com Thank you, HappyFox Mobile Team.
Better than our last system
04/09/2021

Shauntizzle L
App works great, but I wish it didn’t automatically log you out requiring you to input your credentials again
Better than our last system
04/09/2021

Shauntizzle L

App works great, but I wish it didn’t automatically log you out requiring you to input your credentials again
Notifications work
09/11/2017

Lame Frog
This app fails open tickets after running for a while and requires a log off/login to work again. Sorting tickets is subpar. I would like to be able to see the tickets in my queue without all the closed tickets. At least the notifications work.

Developer Response
Hello! With our latest release - 2.8, we've got a whole host of new features that could address your use - Queues, to see your tickets the way you want, a new and improved search and sort and a whole tonne of UX and stability improvements. Would love it if you could upgrade, give it a try, and let us know what you think - Write in to us at support@happyfox.comThanks, Team HappyFox Mobile.
Notifications work
09/11/2017

Lame Frog

This app fails open tickets after running for a while and requires a log off/login to work again. Sorting tickets is subpar. I would like to be able to see the tickets in my queue without all the closed tickets. At least the notifications work.
Developer Response 04/27/2019
Hello! With our latest release - 2.8, we've got a whole host of new features that could address your use - Queues, to see your tickets the way you want, a new and improved search and sort and a whole tonne of UX and stability improvements. Would love it if you could upgrade, give it a try, and let us know what you think - Write in to us at support@happyfox.comThanks, Team HappyFox Mobile.

Announcing the new HappyFox Help Desk 2.0 Mobile App – a fresh new take on the mobile help desk you love! With HappyFox Help Desk 2.0 you can: - Access your tickets on mobiles and tablets - Quick access to your important ticket queues - Respond to customers quickly by adding Replies - Add Private Notes to collaborate with other agents - Get instant push notifications on ticket updates - Track your weekly performance Learn more at https://happyfox.com/mobile-help-desk/ For feature requests and support issues, contact support@happyfox.com

Version 2.9.5

10/20/2021

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics