The app was mediocre at best when it was actually working. I originally got the system because of the flexibility of it and the fact there wasn’t too many other choices at the time. Since then smart home security has exploded forward while this company has inched along. They promise new tech that doesn’t see the light of day for over a year. They’ve come out with 3-4 different cameras when customers are begging for other sensors or keypads. The finale straw was when I upgraded to the iPhone X and the app wouldn’t even open anymore. A few days later the company came out and said they were working on a fix and it should be out shortly. It’s been almost two weeks and still no update. That’s two weeks I haven’t been able to arm or disarm my system. You know apple contacts these developers and helps them get their apps up to snuff before major updates or new hardware releases so they’re ready to go at launch but somewhere along the way iSmartAlarm dropped the ball. What good is a security system if I can’t use it? On top of that they cameras cut out constantly and don’t record half the stuff that should set the alarm off. I’ve finally had enough with this company and will be purchasing a nest security system.

The app itself was mediocre because it chugged along with intermittent issues that required spending time out of your day with tech support. The basic interface remained the same for the 6 years that I used it. The biggest draw to this alarm ecosystem was the DIY aspect and no monthly charges. I speak of all this in past tense because according to its website, iSmart Alarm products are no longer supported and app functionality is being transferred to a third party company without guarantee of continued functionality. So those of us who invested considerably in their starter system and add-on offerings are understandably concerned that they invested in equipment that is being deprecated before our eyes. I found all this out, not by a courteous email from iSmart Alarm but when my system just stopped working. The third party “meShare” who will be supporting the hardware through their app for a year, does not guarantee functionality of the equipment. And even if the hardware eventually starts interfacing with the app and they continue free service and support past 12 months, they might switch to a monthly fee system which puts a nail in the coffin of what made this system special and worth it in the first place.

I bought some camera from them cause I needed something the same day and the price was reasonable. Simply for me to monitor the inside of my house. One camera constantly connects and disconnects and it’s directly next to the router. The second camera that is in the other room I have no issues with connectivity. Tried contacting customer service and they are the worst. They loop you around with a bunch of non sense. I would not recommend these cameras to anyone. They have a arm feature for motion sensing. I wish I could choose with camera I want to arm and leave the rest. This would be perfect since one camera I got from them once it’s armed it actually follows you when you move. This is a nice feature but I wish you could turn that part off. I would not invest in this company again and would not recommend you as well. Spend the extra money and get something worth it. Also to add I switched from Comcast to att thing the connectivity was because of my provider. Still had the same issue. So to the next customer service rep that wants to tell me it’s my internet provider.... you’re wrong! It’s your programming! (Wish I could really say what I wanted to say lol)

I got iSmartAlarm 3.5 years ago. Their system at that time was having growing pains, and was flakey as hell. They have got it working very well now. But they are slow with new extensions, and don’t seem to have an overall corporate strategy to compete against the Nests of the work. So things like a video doorbell, that was promised several years ago, have not materialized. And their wall-mounted keypad, which started pre-orders in January 17, with schedule delivery in July 17, have only now in Nov 17, begun shipping. It is like they can only work on one sensor at a time, and each one takes a year to develop. The system is totally dependent on connection to their server — but has no monthly fee. I don’t think that is a sustainable business model. My suggestion would be to get some capital investment, offer a service that has 24-Hour monitoring for a monthly fee, and use the money to hire a whole bunch of people to build out the rest of the system sensors, and provide complete integration with other gear like Alexa.