Access your Jitbit Helpdesk from anywhere with the official iOS app. Stay on top of
customer support tickets, respond quickly, and keep your team in sync.
KEY FEATURES
Full Ticket Management
• View, filter, and search tickets by status, category, assignee, and date
• Create new tickets with custom fields
• Change status, priority, assignee, and due dates
• Post replies visible to everyone or techs only
Real-Time Updates
• Instant push notifications for new tickets and replies
• Live ticket updates without refreshing
• Never miss an urgent customer request
Security First
• Optional PIN or Face ID/Touch ID app lock
• Secure HTTPS connections required
• Your data stays protected
Productivity Tools
• Canned responses and comment templates
• Knowledge base article integration
• AI-powered reply assistance
• Attach images and files to tickets
Native iOS Experience
• Clean, native iOS design
• Dark and light themes
• iPad support with split-view layout
• Fast and smooth performance
Works with Jitbit Helpdesk SaaS and self-hosted installations. Requires an active
Jitbit Helpdesk account.
Keywords (100 chars, comma-separated):
helpdesk,tickets,support,customer service,ticketing,IT,help desk,service
desk,ITSM,tech support
The app doesn’t have a lot of bells and whistles but it seems effective at what it’s supposed to do. Being basic isn’t necessarily a bad thing, this app appears to let you do the job and gets out of the way. No complaints here from the little big I’ve used it. The only thing that I’ve noticed is that you don’t appear to be able to tag a ticket from the app. On the ticket detail screen I think you are supposed to be able to (I can set the other values) but it’s at the bottom of the screen and it doesn’t appear to detect my tap when I try to tap into the tag field.Otherwise, it looks like it works fine.
New app looks good but still misses some key functionality
dapprvilln
Most of the key features needed to operate the helpdesk as a technician or admin are available. However, the app crashes when I attempt to add an image. Would be great to create tickets for my maintenance tech on the fly from my phone without relying on emailing them - why bother with an app?
Recent update is terrible
Condor1616
Used to work okay with our on-prem site. It actually used to work - somewhat well. Now it’s just a safari browser that fails authentication 9/10 times and asks for authentication every time you do ANYTHING. So annoying. Used to be able to use this app and now it’s unusable.
Developer Response
Try version 10.2. Pretty sure we fixed this. If that doesn’t help contact our support - we’ll probably need to adjust your on-premise config.
Search function gone after Upgrade
mikey456321
Not sure why the search function was removed. I was so excited that we finally had a ticketing system that was mobile, seeing how most of us are mobile. Seems more like a downgrade.
Developer Response
We’ll bring it back soon
Bug fixes and updates
Version 10.5.1
The developer, Jitbit LP, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
Identifiers
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
Jitbit LP
Size
40.3 MB
Category
Business
Compatibility
Requires iOS 15.1 or later.
iPhone Requires iOS 15.1 or later.
iPad Requires iPadOS 15.1 or later.
iPod touch Requires iOS 15.1 or later.
Mac Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.
