Digital Banking experience includes tools to make your life easier. Find out how you can benefit from greater convenience today:
• Mobile Deposit: Deposit anywhere, anytime with your mobile device. Enjoy a new redesigned experience of how to deposit with Digital Banking.
• Account information: account balances, last payments, and transfers are available as soon as you log in. Transactions of your deposit accounts and credit cards are easier to identify. You will also be able to view your deposits, payments, and transfers history.
• Payments and transfers: Pay your bills, credit cards, and loans. Transfer money between your accounts and to other FirstBank accounts.
• Services and features: You can make stop payments, request check copies and account statements, set up travel notifications, reorder checks, cancel debit cards, request auto letters, and much more.
• Push Notifications: Configure to start receiving push notifications through the Settings option.
• The quick actions feature makes it easy and faster to access frequent actions such as Transfers, Credit card payments, and branches and ATMs locator.
• Security: You can change your PIN, password, security question and answer, plus activate the Touch ID and Face ID features for added security.
Download Digital Banking to get started!
I recently called the so called Customer Service and some specific questions. It turned out that I did not to bank representative but a call center. When I asked for phone number of my branch so I could talk to the manager of the branch I was told that they are not allowed to that and that I have to go to the branch.
First Bank App Review
erodri222
This app has serious limitations in the information you need to see. Either is not readily available or it is difficult to know how. Recently I had 2 different questions about the app and the customer service on the phone didn’t know the information I needed. Not even at the bank they were able to explain a charge and find another transaction I was looking for. You can’t request the transactions for a period of time. You can’t add information to the transaction. To further complicate the process, the same transaction could show up; then move to another section and finally shows on another place or report. I use apps from 3 banks and this one is the worst.
Worst banking app ever
Oldmotorman
For the last four months, I have been blocked out of the payment site every time I tried to use it to pay my lease. I called customer service and support at various times and I had to spend lots of time changing my password and/or my email to be let in. The iPhone version of the app did not allow me to change the date of my payment to a specific date. I cannot set up to make my payment from another account without having to go through many steps and I can’t issue payments from my other banks or accounts. For reference use First Tech credit union, I can make transfers and payments from and to various accounts, but not to First Bank. I assure you, once I finish paying off this lease, I would never do business again with First Bank.
Removed the forgot password feature
Yoyoyoyoyoybb
Many aspects have been improved over the previous app but for some reason the “Forgot Password” option is nowhere to be found! You can answer security questions to unblock your account but as of now you cannot reset your account password from the app, an option which the previous version had. Why was it removed? Now we all have to go call a representative to reset passwords.
Developer Response
Thank you for taking the time to leave a review. We're sorry to hear that you had a bad experience with our app. We strive to provide the best user experience possible. For assistance, please contact our customer service. We are here to serve you!
Minor security enhancements designed to deliver a better experience for you.
Version 3.1.0
The developer, FirstBank Puerto Rico, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Seller
FIRSTBANK PUERTO RICO
Size
200.5 MB
Category
Finance
Compatibility
Requires iOS 15.6 or later.
iPhone Requires iOS 15.6 or later.
iPod touch Requires iOS 15.6 or later.
Apple Vision Requires visionOS 1.0 or later.
Languages
English and Spanish
Age Rating
13+
13+
This app has an age rating of 13+ with content restrictions.
Some content may be rated higher, and may therefore be restricted and managed by the developer through in-app controls.
