WTB Online

Name: WTB Online
Rating: 4.8 (5370 reviews)
Author: Washington Trust Bank

Finance

Free

5.4K Ratings
Age Rating

4+
Years
Category

Finance
Developer

Washington Trust Bank
Language

EN
+ 1 More
Size

177.3
MB

Available to Washington Trust Bank customers with personal accounts. The app makes it easy to manage your money on the go. The streamlined view, simple enrollment and easy navigation make banking from your mobile device a snap. With the app, you can: -Deposit checks -Pay other people -Pay your bills -Transfer funds -Check balances -Find a branch -Report a lost or stolen card -Login with biometrics

Ratings & Reviews

4.8

out of 5

5.4K Ratings

Anni Ryan, Vintage Store Owner
05/15/2023
ARM-way
Never, ever have I met nicer people! They’ve been so considerate and truly helpful. Every single person has been outstanding. Such personable professionals. They’ve been there for me no matter my situation. They’ve smoothed out any complication I came in with. I go to WTB on E Sprague and Napa, and if I lived in North Dakota I’d still drive there, they’re that wonderful! They’ve been a tremendous blessing to me!! I’m very grateful. Thank you WTB!!
Anni Ryan, Vintage Store Owner
05/15/2023
ARM-way

Never, ever have I met nicer people! They’ve been so considerate and truly helpful. Every single person has been outstanding. Such personable professionals. They’ve been there for me no matter my situation. They’ve smoothed out any complication I came in with. I go to WTB on E Sprague and Napa, and if I lived in North Dakota I’d still drive there, they’re that wonderful! They’ve been a tremendous blessing to me!! I’m very grateful. Thank you WTB!!
Change over is awful
03/29/2023
The new site blows
I’m sure there was some item that WTB saw in the old system that made them change, but so far both mobile & desktop experiences have been awful at best. I used to be able to log in & be done in 3-5 minutes max, now no…. The view is not what I want, and I’m having to spend MY time adjusting everything to attempt to get what I’m after. Spent around 15-20 minutes the other morning on the desktop and gave up after being so frustrated and just logged out. But I couldn’t log out as the normal logout location (95% of websites) is upper right, now it’s lower left WTH?? Good thing the IT/OPS did put that in the letter they wrote having to explain the blah blah blah excitement of a new site…horse hockey…. Bad decision by WTB management on this one!

Developer Response
We appreciate your feedback and are sorry to see that our update hasn’t left a good impression. From a web browser, the sign out option can also be found in the upper right by selecting your profile image. We would appreciate additional details about the adjustments you reference are needed to access what you’re looking for. If you’re willing to share further, please call our Priority Service team at 800.788.4578. The feedback you provide will help us consider future improvements.
Change over is awful
03/29/2023
The new site blows

I’m sure there was some item that WTB saw in the old system that made them change, but so far both mobile & desktop experiences have been awful at best. I used to be able to log in & be done in 3-5 minutes max, now no…. The view is not what I want, and I’m having to spend MY time adjusting everything to attempt to get what I’m after. Spent around 15-20 minutes the other morning on the desktop and gave up after being so frustrated and just logged out. But I couldn’t log out as the normal logout location (95% of websites) is upper right, now it’s lower left WTH?? Good thing the IT/OPS did put that in the letter they wrote having to explain the blah blah blah excitement of a new site…horse hockey…. Bad decision by WTB management on this one!
Developer Response 04/07/2023
We appreciate your feedback and are sorry to see that our update hasn’t left a good impression. From a web browser, the sign out option can also be found in the upper right by selecting your profile image. We would appreciate additional details about the adjustments you reference are needed to access what you’re looking for. If you’re willing to share further, please call our Priority Service team at 800.788.4578. The feedback you provide will help us consider future improvements.
Not as easy as the old app. Frustrated.
03/21/2023
Sammi7793
The old app pulled up my checking account as soon as I opened the app with transactions in view, which is what I’m doing on the app 99% of the time. This app has an old checking account on the main page that says closed, and I can’t reorganize the main page to get my current account first. After I scroll through to my account, I then click on transactions. It’s not showing transactions I made this morning, which tells me it’s updating at a slower pace than the old one or it’s not updating at all. It’s more work and I’m frustrated. I spoke to a branch employee about the new app a while ago and he assured me it was user friendly. I don’t agree.

Developer Response
Thank you for your feedback. We’re sorry to see our recent changes haven’t left a good impression. You can hide accounts within your settings and reorder them by selecting the three dots in the Accounts section on your Dashboard. For assistance, please call our Priority Service team at 800.788.4578 or review the Support screen in the app for FAQ information.
Not as easy as the old app. Frustrated.
03/21/2023
Sammi7793

The old app pulled up my checking account as soon as I opened the app with transactions in view, which is what I’m doing on the app 99% of the time. This app has an old checking account on the main page that says closed, and I can’t reorganize the main page to get my current account first. After I scroll through to my account, I then click on transactions. It’s not showing transactions I made this morning, which tells me it’s updating at a slower pace than the old one or it’s not updating at all. It’s more work and I’m frustrated. I spoke to a branch employee about the new app a while ago and he assured me it was user friendly. I don’t agree.
Developer Response 04/05/2023
Thank you for your feedback. We’re sorry to see our recent changes haven’t left a good impression. You can hide accounts within your settings and reorder them by selecting the three dots in the Accounts section on your Dashboard. For assistance, please call our Priority Service team at 800.788.4578 or review the Support screen in the app for FAQ information.
Huge Improvement! Interface Intuitive
03/22/2023
EV3R3TT_J0J0
I’ve been with WTB my whole life, and have been using their old app for the last 5 years. It was great for simple things, but mainly I’d just use a computer for anything intensive. This new app is much more up to par, the security is better, the customization is better, a lot more options and it just flows well.
Huge Improvement! Interface Intuitive
03/22/2023
EV3R3TT_J0J0

I’ve been with WTB my whole life, and have been using their old app for the last 5 years. It was great for simple things, but mainly I’d just use a computer for anything intensive. This new app is much more up to par, the security is better, the customization is better, a lot more options and it just flows well.

Version 3.35.0 • Bug fixes and performance improvements

Version 3.35.0 Jun 10

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: Washington Trust Bank
Size: 177.3 MB
Category: Finance
Compatibility: Requires iOS 18.4 or later.

iPhone
Requires iOS 18.4 or later.

iPad
Requires iPadOS 18.4 or later.
Languages: English and Spanish
Age Rating: 4+

4+

Learn More