I had a great experience with this ride share car rental company! Their customer service is top-notch with quick responses and real attention to detail. They helped me through the process step-by-step. The employee was so kind, patient, and knowledgeable—absolutely awesome! Highly recommend!

I signed up with ZEVO and specifically selected the unlimited mileage plan because I needed the flexibility to drive without worrying about mileage limits. At first, the host was very friendly, understanding, and agreed to a $600 weekly rate.However, after just one week, the host unexpectedly increased my weekly payment to $775. When I asked why the price changed, I was told it was due to “high wear and tear” because the vehicle was allegedly being driven 400 miles per day. The host also claimed I drove 5,565 miles in two weeks, which I strongly dispute because that number is simply inaccurate.My issue is that I specifically chose an unlimited mileage plan, so being charged more because of how much I was driving doesn’t make sense. If unlimited mileage is offered, customers should be able to rely on those terms without unexpected price increases.I was also charged higher amounts week after week without clear communication or transparency. This experience felt unfair and misleading, and I hope ZEVO improves how hosts communicate pricing and honors the original agreements made with renters.

I decided to rent with ZEVO and had a horrible experience! I got a Tesla from North Austin and had trouble starting the car. I contacted customer service took about 20 minutes to get a response back from them! I then got home and realized the car had temporary license plate! I couldn’t do any 3rd party gig apps because the vehicle has to be registered in order to do any gig work app! The day I picked up the vehicle the ground was wet and tires weren’t gripping good to the floor so the Tesla was sliding which is a safety hazard and can cause a wreck… come to find out they were cheap Walmart tires that are $80 a tire not make for rainy weather teslas require special tires because of the weight of the vehicle. It’s been 3 days since I returned the Tesla still no refund or any word back yet. I’ve been arguing for my money refund and still no answer they just don’t respond. Rent a car else where trust me save the time and energy

I rented a vehicle in Phoenix the air conditioning in the Tesla did not work. I had to return that vehicle in 120 degree weather not to mention leather seats. I then was given another vehicle with the exact same problem the air conditioning did not work. I live almost 76 miles from the pick up location so I had to drive back to location to return another car at this point I don’t want to rent here. Employee swears he didn’t know and tells me he’s gonna give me discount and put me in another vehicle well the discount never applied and actually upcharged me. This was a waste of time and money I’d never rent here again.