After 3 days of using, I am not impressed. I thought maybe I was missing something or not understanding how to use the app so I reached out to customer support. “Thank you for reaching out to us. Your feedback has been taken into consideration. Thank you for taking the time to let us know. Feel free to let us know if you have any more suggestions.” If thats all they have to offer for advice then I’ll likely not be renewing my subscription. Like I told support, I might be missing something but the app is just a place to log stuff. The reminders don’t even tell you what they are for. Just not seeing how this app will help me make a change and create better habits.

Be aware!!! Feels scammy. Book wasn’t that helpful I didn’t get what I would have wanted to out of it at all. App- I specifically recall canceling a year ago and deleting. Unbeknownst to me through PayPal I have been charged $54 every 3 months for an entire year. I wasn’t using PayPal for a period of time so I wasn’t seeing these charges. Redownloaded it and saw this going on. I was very confused because additionally it isn’t charged under Lasting Change- you’ll get charged by medical score or Effecto App. You will get zero reminders ever of this subscription. You will also get zero communication from the company like newsletters or anything of that sort. They’ll never even email you like most companies like this will checking in to see if you’re enjoying their product/giving tips/advice/ etc. They will charge you over and over again in hopes you don’t notice. You cannot simply cancel on their website you have to email them- fortunately they did this without hassle. They will not refund you for any of this either. Even if you email them the day the charge occurred. I fell for the book and the scam. It’s not worth it truly. Avoid!

*update* They said to reach out. They in fact told me no refund. I went ahead and filed a complaint on copyright fraud and as well with the FCC on not canceling the subscription and refunding. They legally had to refund the month that hasn’t processed and I was told no. I should have got a full refund for all of it. But now I just gotta keep fighting the good fight for all of you. AGAIN DO NOT DO BUSINESS WITH this company. Original: The book is GREAT. The app and company itself is terrible. It’s impossible to cancel and they will not refund. I spent months trying to cancel. The rude customer service would not refund even when showed proof this should have been cancelled months before the first time I emailed. Basically made me feel stupid and now I have to go a week without meds I need Becuase they refuse to refund. TERRIBLE company subscription. The book is great: my therapist said lots of these books and materials are helpful, but you can get them all from trained therapist without the headache and shady business practices of recurring payments that impossible to cancel without a fight. And no refund. Any open to a class action I have someone interested

I really seriously wish there were more honest reviews on this app when I first made a purchase a few months ago. They seemed like a legit company with lots of reviews — they are not. The “bespoke” book is sloppy in that because the chapters were selected based on what I choose, they don’t share any coherence across. It’s bunch of self help tips that you can easily find online. But i thought that’s okay I’m paying for the service because I know that I wouldn’t look up online to make a book for myself. Well the problem happened when I bought the app which is recommended. First of all, i thought that it wouldn’t make sense to start the app before the book came but the book took a month to get delivered. So I wasted a month of subscription fee, then they charged me again when I haven’t even activated the app so I tried to cancel subscription. IT IS SO HARD TO CANCEL! I emailed the customer service two days after being charged for Feb, saying that I didn’t even activate or sign up in the app. The app is long deleted from my phone but they said “they can’t give me a refund because the service was delivered right” but that they’ve canceled my subscription. Well guess what. I WAS CHARGED AGAIN EVEN AFTER I CANCELED my subscription. I emailed again with the previous email exchange saying that no further payment will be made from them, but the response that I got was the same response from last month. 1) they’ve delivered the product right 2) THEY CAN’T GIVE ME A REFUND unless it’s a technical fault on their part. Charging me after I’ve canceled? I think that’s a technical fault and this time, i emailed then within a few hours that they’ve charged me. Whether the service is helpful to you or not would differ by person. But they are being unnecessarily difficult! It’s their fault that that are charging me still. I hope that I can get a refund asap and don’t ever get charged again. Better yet, i hope I never see the name lasting change ever again in my life.