I usually never read or give reviews for apps that I like, but I have been a user as well as a customer of Robin Hood and the Robin Hood credit card, and Robin Hood brokerage for quite some time now when the Robin Hood credit card came out I was a little bit nervous about the aspect of it based off of people‘s opinions on it, but I wanted to take the risk because I saw the benefit in having this card. The Robin Hood credit card is currently my favorite credit card to use and the customer service is fantastic. I appreciate the fast easy text message Between me the client and Robin Hood spokes people so I can get the help that I need. I also appreciate the fast points that are convertible to cash that I can then put into a high-yield savings account in my Robin Hood account. I am super excited about the upcoming features and one thing I do wish is that the logo was different than the Robin Hood app.

The banking app has great rewards, and an awesome interface with their brokerage services. It does all of the simple things better than most big banks.The drawbacks are when you need any support and specific documents. The fastest you can get through their customer service to the banking department is an hour (I’ve requested a call 3 times this week with the longest call being over 3 hours). That is quite unacceptable and easily fixed with a simple 1-5 selection choosing your department in advance.What needs to be incorporated is a web platform for banking history. When getting a mortgage you must show current account history which cannot be proved with screenshots on your phone. However print view on a computer is sufficient as it lists the URL in the footer. Giving customers access to their accounts on a computer would resolve all of my frustrations this week.I love robinhood and understand this is a developing software, but a lot of time was unnecessarily wasted this week on the phone being transferred around to wrong departments. Luke and Julie in banking were very helpful it just took way too long to get there through the cue.

We recently had a contractor work on our residential house after noticing leaking pipes - this transaction got flagged by Robinhood as not being a personal transaction and without warning Robinhood said they were going to stop paying for 3% rewards and any transactions they felt weren’t for personal use would be rewarded at 1%. We’ve been spending a lot of money on health insurance this year, and since that decision Robinhood made, we no longer get 3% back on our health insurance that was previously paid out. That’s incredibly a very personal transaction to our household especially with an infant and this writer being in postpartum recovery. We will now be moving to a different rewards card that values their customers and their terms/agreements because what it seems like to me is that Robinhood doesn’t want to reward loyal members who pay off their card every month, who make big purchases, and who continue to make big purchases without paying interest. If we consistently knew what was 3% versus 1% this wouldn’t be an issue, but it seems like it’s a being the scenes decision by Robinhood and their vague language keeps it that way. Disappointing but not surprising given Robinhood’s reputation.

This has happened to me twice already. And you can’t get a customer service agent to save your life. Their transactions (payments and charges) get all screwed up and delayed and then they try to charge you a returned payment fee. What happened is, I made a payment (at least I thought I did) but it didn’t show as pending and nothing went through after like a week. And so I made a payment again and this time it went through and showed immediately, and so I figured I just hadn’t made the original payment that I thought I did. ONE WEEK AFTER that, they try to withdraw the original payment that you did actually make. And so I keep my accounts separate and allocated for certain things so then it bounced back and they charged me a fee. This happened twice so far that they try to withdraw the initial payment so late that I didn’t think I actually paid and I end up paying again. And then they will put a hold on your card because of said payment so your available credit is a lot less than it should be. This is the most amateur thing I’ve ever seen. Oh and there’s no customer service whatsoever. Only texting no phone calls.